OfficeJet 6700 installs but does not print

We have an Officejet 6700 on our wireless network. My computer can find and add the printer (using the latest drivers, I downloaded).  Once installed, it seems to print but nothing never goes out on the printer.

It is most likely a network issue, but maybe anyone know the magic that I need.  The wireless is on a different subnet (192.168.40.X) wired computers (192.168.10.X, running Windows 7).  I checked all the settings of the firewall, and it is configured to allow traffic from 10.x to 40 x and vice versa.  To install the printer, I 'Add a local printer' and then create a new standard TCP/IP port and use wireless IP of the printer - the printer is certainly connected to the network and I used the information from the printer Panel to get the IP address.

The installation process continues, with the driver that I just downloaded on the HP site, and voila, the printer appears in my printer/fax devices!  He asks you about printing a test page, I say Yes... and nothing ever happens.  Even with apps like Word or notepad, I select the 6700 and print and I get no error, but nothing is printed.

Any ideas? Thank you.

(Note: the firewall * is * configured to not allow wireless devices to see each other, so I can't try the printer on other computers connected to the sous-reseau.40.x.)

I understand that you can test the printer communication seems applicable.  When you click the printer icon on your desktop, what do you see?  It does not open the HP printer Assistant or is it the configuration page to connect to the printer? You have even an icon?  If no icon, click on this link to install the 6700 (Windows 7 64-bit U.S.) Officejet full feature software and drivers .  I know you said you did already, but I wanted to give the link to the case where.

This printer has a new firmware update to help with wireless facilities. Version: MPM3CN1316AR (link is for Windows 7 64-bit US).

Disable all firewall (see gurus network on deactivation of all the antivirus software and firewall temporarily). Since you have the generic driver in your printers and devices folder, select all programs > HP > Officejet 6700 > installation printer, software and try to reinstall the network printer and let me know what is happening as well.  You get a successful installation and a registration page?

I will gladly help you get the installed printer.  I will work with you as the network guys know well your installation.  Looks like the firewall blocks.  Here is a link on how Firewall interferes with network installation.  I hope this helps!

Tags: HP Printers

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