OfficeJet 6700 Premium: after Windows 10 Upgrade on Officejet 6700 scanning does not work anymore - can not find scanner

Hello

Having finally decided to take the plunge to upgrade to Windows 10, I discovered that my Officejet 6700 Premium previously peripheral work will scan is no longer.

My connection to the device is via a wired connection with a static IP address on the printer. It all worked perfectly under Windows 7, but now, I can only print to the printer to win 10.

I tried to uninstall the previously working software (under Win 7) and downloaded the latest version of the HP (OJ6700_1315 - 1.exe) software, which BTW is not a patch on the previous software that I'm used to using - but it did not help. Still no joy with the scanning feature.

I tried to uninstall all software, so I tried to launch the Wizard installation HP which seemed to re - install the last set of software (as above) with the same results - I can print it, but if I try to scan using the Officejet 6700 App it appears a dialog box saying "inaccessible Scanner. Scanner communication cannot be established. Make sure that your product is powered, check the connection and esnure that your network runs correctly. ...".  Amazing result given that the application displays all levels of printer ink, and I can print - every time!

I tried disabling the firewall - no difference, still do not see the scanner.

Tried using other windows applications; Paint, etc. - no joy.

I also tried the "HP Print Scan doctor and" nothing does - even, he gives up and says to contact HP support, with no details about what to tell them!

I hope someone else out there could have had the same problem and found a way to make it work?

Thank you!

Advertisement

Ok

In case anyone is interested, I bit the bullet and did a new install of Windows 10 on a formatted drive. I then installed the same software that I had tried on the "upgrade to Windows 7" windows, 10, and everything works as expected.

Therefore, there is definitely something wrong with the upgrade process, and the removal of the HP scanning software & resettlement never did his job correctly.

I look closely at the list of DLLs etc., charged by the printing software, but could not detect anything immediate.

Then, certainly in my case, a new facility was to solve this problem.

See you soon,.

Dazz

Tags: HP Printers

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