OfficeJet 6700 Premium: Unable to connect to the server

I used my 6700 for almost a year and a half to work on a secure server of company where I couldn't use many features. I recently brought home, and now I use it on my personal network of houses. I followed the instructions on reprint the code of request but were unsuccessful. I constantly get a message that my printer is unable to conect to the server. My network wireless printing has been set up and I was able to print from my phone, laptop, & office. Can someone help me please my claim code?

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Hey @bhigh904,

Welcome to the Forum from HP Support.

I see that you are unable to activate the services Web on your HP Officejet 6700 Premium e-all-in-one printer. I would like to help.

When users encounter this type of problem, I usually suggest from scratch with the radio of the printer and webservices configuration.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

Here's how:

* Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here.

  • The printer's front panel, press the Setup/key icon and then tap tools
  • Select Restore to factory settings

Then, touch the wireless icon () and run the Wireless Setup Wizard to restore your network connection.

Make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

Then, press the icon of Webservices () and reactivate your webservices (necessary for scan to e-mail, ePrint and other features).

Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below and by accepting this solution.

Thanks for posting in the Forum from HP Support. Have a great day!

Tags: HP Printers

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