OfficeJet 7310 all-in-One: the device is not complete - Officejet 7310

Initially, a 10 on my network windows desktop could no longer communicate with my Officejet 7310 all-in-one ethernet connection.  The Office recognizes the 7310 as a printer, but not as an all-in-one.  I tried to reinstall the software using the prescribed protocols, without success. I decided to ignore the problem.  The Office could still use the 7310 as a printer, but not as an all-in-one. In addition, my two laptops could always use the all-in-one features.

Today, no reason apparent, the all-in-one feature has stopped working on my windows of 10 laptops.  When I tried to scan a document, I received a message that says: "device to complete installation. Attach the usb cable or reinstall the software. "I am more able to reinstall the all-in-one software.  Just like with my office, my laptop can use the all-in-one printing function, but cannot use the functions of HP Solutions Center.

I used the protocols recommended - uninstall the 7310, running windows disk cleanup, run ccleaner registery cleaner, closing all devices on the network except the 7310 and a laptop.  Nothing works, despite several attempts on various computers.  Is no longer, I can install the software of HP Solutions Center on any of my windows 10, 64-bit, PCs - wired or wireless.  The 7310 is essentially a 'brick', because it no longer works as an all-in-one.

What can I do to fix this? Help.

Hey @fatz2fly,

I don't think that you have missed something, but I recommend you uninstall a more holistic approach at this stage. I know that this appears at first sight very complicated, but I burst in instructions step by step to make it easy to follow

  1. Hold down the Windows Logo key on the keyboard and the 'R' to open the dialog box run, type % temp %

    • Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  2. Delete the printer devices and printers and the driver from the properties of the server. See the instructions below before proceeding to step 3.
  3. Download the software and choose Save as, save to desktop >AIO_CDB_Net_Full_Win_WW_130_141.exe
    • After downloading software and extracts, reopen the temp folder, use the instructions in step 1.
    • Locate and open the folder starting with 7z (example: 7zS2356)
    • Open the Util folder
    • The CCC folder
    • If you have a computer HP run the L3uninstall.exe. If you have acomputer no HP run the L4uninstall.exe
  4. Once the uninstall is complete, reboot the computer
  5. Download and run CCleaner - How to use CCleaner.

    Installing software on the computer with a registry key, its place would be like trying to paint a wall with a hole in it, you need to patch the hole first. Repair the registry, and then install the software. Registry cleaners can be useful tools to solve certain types of problems in the registry, as those that are created when a program does not properly uninstall or a malware infection is not cleaned properly.

    This suggestion is not a document of HP, it is my own opinion. My preference is CCleaner, I use it on my computers. If you have a registry cleaner already, or that you prefer, you can use it.

  • Follow these steps to reset the registry settings and options for Windows Installer.
    • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
    • In the Open box, type msiexec /Unregister, and then click OK.
    • Hold down the key of the Windows Logo on the keyboard and the 'R' to open the dialog box run
    • In the Open box, type msiexec/regserver, and then click OK
  • * Note: there is a space between the c and the /.

    If you do not at this stage, use this link to perform another way. Restart Windows install

    1. Run the system Accessories\ tool disk cleanup <> How to delete files using disk cleanup
    2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
    3. Restart the computer
    4. Download and run the HP printer install wizard for Windows
    5. The HP printer for window installation wizard was created to help Windows 7, 8, 8.1 and 10 users download and install the most recent and most appropriate HP software solution for their HP printer.

    Please let me know if that solves the problem, or if you need assistance. Thank you!

    _______________________________________________________________________________________

    REMOVE THE DRIVER FROM THE PRINT SERVER PROPERTIES

    1. in the folder "devices and printers".

    2. choose "print server properties.

    • Win XP - with no printer selected, click 'File' then 'server properties '.
    • Windows Vista - with no printer selected, press 'Alt' and then click 'file' then 'server properties '.
    • Windows 7/8, 8.1 and 10 - select any printer in the "Devices and printers" folder and click on "Print server properties" above.

    3. click on the "Drivers" tab at the top of the window "properties of the print server.

    4. choose the printer that you want to uninstall, and then click 'remove '.

    5. choose "Remove driver only.

    6. the next screen will give a warning, letting you know that the removal of the driver package will remove it from the system. Click 'Yes' to say are you sure you want to do.

    If documents are stuck in the spooler to print, you see an error, cancel all documents waiting in the print queue or try restart the spooler to print, and then try to delete the driver from 'Print server properties' again. If she will not always remove the sachet, restart the computer and the printer should correct this error "in use" and allow the driver to be removed.

    Now return to step 3 of the instructions above.

    Tags: HP Printers

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