OfficeJet 7310: Reported Device Manager driver missing for printer Officejet 7310

I used the full setting install software downloaded from the HP site to set up a printer Officejet 7310 on a Lenovo laptop, T540p with OS 64 - bit Windows 8.1.  Installation and printer seem to work fine since I can print and I can also scan from the HP Solution Center utility.  However, Device Manager reports two errors/anomalies as follows.

Under the heading 'Multifunction cards' the Officejet 7300 series properties shows the status of the device such as:
This device is disabled. (Code 22)
Click Enable device to enable this device.

To the title of the theOfficejet 7300 series entry 'Other devices' properties shows the status of the device as:
The drivers for this device are not installed. (Code 28)
There is no compatible driver for this device.
To find a driver for this device, click Update driver.

I find this a little confusing, because I believe that the installation of the software is supposed to include the pilot, as well as the printer seems to function (which could be due to default Microsoft drivers).

Any thoughts on how things are in this State and how to recover would be deeply appreciated as I prefer not to "ignore" error messages.

Thank you

Glenn

Well, I finally got a moment for all dismantle and reinstall according to the suggested procedure.  The offending Device Manager entry disappears not directly as a result of using the tools Microsoft and CCleaner, but after these steps in the process, I was able to remove the entry from the device.  I suspect that the registry was somehow blocked upward and demelee enough tools stuff for me to delete the entry.

The relocation went well, but unfortunately, I misread the part about the reference of USB and initially installed with a USB connection.  I had to go back and add the network connection, which was not a problem.  I wonder if I can remove the USB from the printer through devices and printers instance while keeping the Solutions Center HP happy on the network printer instance.

Thanks again for the detailed procedure.

Kind regards
Glenn

Tags: HP Printers

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    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_179C103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_179C103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_179C103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_179C103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_179D103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_179D103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_179D103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_179D103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_179E103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_179E103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_179E103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_179E103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17A7103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17A7103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17A7103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17A7103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17A8103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17A8103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17A8103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17A8103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17A9103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17A9103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17A9103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17A9103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17AA103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17AA103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17AA103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17AA103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17AB103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17AB103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17AB103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17AB103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17AF103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17AF103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17AF103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17AF103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17B0103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17B0103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17B0103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17B0103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17B1103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17B1103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17B1103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17B1103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17B2103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17B2103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17B2103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17B2103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17DF103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17DF103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17DF103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17DF103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17E0103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17E0103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17E0103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17E0103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17E1103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17E1103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17E1103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17E1103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17EA103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17EA103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17EA103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17EA103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17EB103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17EB103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17EB103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17EB103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17ED103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17ED103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17ED103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17ED103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17EE103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17EE103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17EE103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17EE103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17F0103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17F0103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17F0103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17F0103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17F1103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17F1103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17F1103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17F1103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17F3103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17F3103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17F3103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17F3103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17F4103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17F4103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17F4103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17F4103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_17F6103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_17F6103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_17F6103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_17F6103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_180E103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_180E103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_180E103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_180E103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_180F103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_180F103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_180F103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_180F103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_1810103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_1810103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_1810103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_1810103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_1815103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_1815103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_1815103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_1815103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_1846103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_1846103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_1846103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_1846103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_18DF103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_18DF103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_18DF103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_18DF103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_18E2103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_18E2103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_18E2103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_18E2103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_18F8103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_18F8103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_18F8103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_18F8103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_18F2103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_18F2103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_18F2103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_18F2103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_1918103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_1918103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_1918103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_1918103C
    %DEV_2391.DeviceDesc% = JM, PCI\VEN_197B & DEV_2391 & SUBSYS_1919103C
    %DEV_2392.DeviceDesc% = JM, PCI\VEN_197B & DEV_2392 & SUBSYS_1919103C
    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_1919103C
    %DEV_2394.DeviceDesc% = JM, PCI\VEN_197B & DEV_2394 & SUBSYS_1919103C

    The only suggestion I can offer would be to add this ID to the list and see what happens.

    Copy and paste your ID to the list in this file as follows... then save the file and select as David suggested.

    %DEV_2393.DeviceDesc% = JM, PCI\VEN_197B & DEV_2393 & SUBSYS_2393197B

    If it does not, unfortunately, I don't have any other ideas for you to try.

    I think that something has gone wrong in the installation of windows, either with the hardware itself.

  • ProBook 6550 b: driver missing for 'Base system device' x 2 after Windows 7 install on laptop

    Upgrade to SSD drive and a fresh install of Windows Professional 64 bit, I've got two conflicts in referring to the 'base system device' Device Manager Both devices are PCI Slot 2 (PCI bus 67 0 device function 1)

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    Hello

    Download and install the driver of player card on the link below.

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  • Driver missing for windows 7

    I just installed windows 7 on a Hp 6653 CL. The operating system seems to work very well, but there are 2 drivers in the Device Manager screen which I seem not to be able to identify. the hardware for the devices ID are:

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    I need help with my laptop Tecra A3.

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    Post edited by: jeggsy

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  • Windows XP SP III, status of the device: a driver (service) for this device has been disabled.

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    Hello; I use a Windows XP SP III; After I entered a CD in my disc drive, I noticed that nothing was happening. So I try to manually click on the disk drive, noting that he had completely disappeared. After checking the status of the device in Device Manager, I found that this note has come:

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