OfficeJet 7500 broad a eject not the paper correctly what impression causing paper jam

My Officejet 7500 a new large format ejects paper entirely causing the paper jam when printing larger documents on A4 plain paper printing. Is there a solution to this and is this a known problem?

@TomAA, have you tried to do a hard reset with the printer?

Hard Reset:

 

Tags: HP Printers

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    Welcome to the HP Forums, I hope you're well @

    If you have trouble, let me know and I'll do my best to help.

    Send me a 'thanks' for my answer to help you, or to show appreciation, click

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    "Accept as a Solution.

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    HP technical support are available by clicking on the following link:

    http://h22207.www2.HP.com/us-en/?openCLC=true

    (1) once will open the support page please select the country in which you are

    located. Then enter your model of HP on the right number.

    (2) then choose the 'Contact Support' tab at the top and scroll down to the

    bottom of the page "HP Support - Contact" to fill in the form provided

    your contact information.

    (3) Once finished, click the "Show Options" at the bottom right.

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