OfficeJet 7500 E910 model: 0x61011bed error code

0x6011bed error code is displayed once the printer performs an impression and to enable again the printer requires a lot of button pushes on the display of messages of 'OK '.

I have turned off the Officejet 7500, disconnected from the power, waited a minute, deleted and reinstalled ink tanks and the print head, sucked and bluff visible dust but still cannot make the mistake go away for very long, with usually error code return after printing (print or receipt of a fax).

I perform the extra step or need of cleanup for more than just a job printing after the error code clears?

An additional observation: If the print job is multiple pages, once started the Officejet 7500 completes the task, but is to begin after the error code displayed is the problem.


Hey @pauledinger,

Thanks for getting back to me on this subject.

Because you also get a paper jam error, you can click here to access the paper jam good troubleshooting steps. Once the support document opens just review the Solutions proposed to ensure that no paper or debris is hidden in paper path in your product. Support document also guides you through the rollers for the cleaning of the printer. Regarding a paper sensor, you can not clean the sensor itself. In addition, if the sensor is defective, it is a non-replaceable part on this model of consumption of the product. Therefore, a replacement of the entire unit would be necessary.

After the jam troubleshooting steps, please try printing. If the error persists, can please click you here to send last programming Firmware update to your printer. The Firmware is the "brain" of your printer and control that made your printer and how your printer it. If there is a corruption in the internal programming in your printer, it can cause performance problems. Your printer must be in a State of 'ready' to 'send' to update the Firmware of the product. If your printer indicates a status of error on the Panel until the firmware update will most likely fail. Once the firmware update completed test print to see if the problem has been resolved.

If the error state persists after checking for jams and completing the update of the Firmware a replacement of the entire unit would be the next step.

Please let me know if the troubleshooting steps I've provided resolve this error state. Good luck!

Tags: HP Printers

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