OfficeJet 7500 E910: OfficeJet 7500 E910 scan to computer problems

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• OfficeJet Pro 8720: OfficeJet Pro 8720 "Scan to computer".

  Hello everyone,

  I just got the Pro OfficeJet 8720, I looked in the manual and cannot find a way to the place where to customize this feature.  On the printer you ave the opportunity to "scan to computer".  When you do so, you get a list of computers where to scan them to.  I don't have a problem with that.  The question I have, it the location where he recorded. Currently, it is by default in the My Documents folder.  Is there a way to tell it somewhere else... like a folder in my documents.   I can't find a way to tell him where to go.

  I got an OfficeJet L7590 and I was able to customize the location, but I can't "find a way to do it on this printer.

  Thank you.

  Hello

  Please click HERE to access the procedure which should solve the problem.

  Under scanner with the HP scanning software. REFER to step # 7

• HP OfficeJet Pro 8600 - Scan to computer

  Hello

  I recently bought a HP OfficeJet Pro 8600. Installation and configuration was successful. However, every minute or two, I get a notification of ball on the Windows task bar that says "Scan to computer do not enabled." I assume that this occurs because the printer is turned off after entering a sleep mode is not used for a specific period of time. I could be wrong about this, of course. But assuming that I'm not wrong, my question is how can I disable that irritating notifcation to appear every minute?

  Thanks in advance for your help.

  1. open the control panel and write "Notification area icons" in the search:

  • 

  2. the Notification area options appears and select the option that says ""ScantoPCActivation " "

  • 

  3. Select the option that says 'Hide icon and notifications'.

  • 
  • Click OK to close the window.

  I hope that these steps will help you.

  * Click the stars KUDOS to say thanks

  * also click on the Solution button if your question is answered.

• OfficeJet Pro 8625: Scan to computer & printer HP Assistant

  I got a new 8625 Pro of OfficeJet and struggled with the configuration of the analysis feature.  I ran the software print and Scan doctor, who said he fixed a few problems, and now I can finally scan my computer.  However, I still have a problem with scanning the computer to the printer.  When I try to scan to the computer, there is a message on the printer screen that indicates that this feature must be enabled in the Printer Wizard.  However, when I open the Printer Wizard and click on manage the scan to the computer, nothing happens - the software simply does not.  Other selections in the Printer Wizard seem to work very well - just not this one.

  Hi thanks for dogster , for getting back to me!

  I appreciate you trying these steps. I know that you have reinstalled in the past, but there is a specific set of measures, I would try.

  I would say uninstalling the software of the printer.

  Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

  Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

  Please let me know how it goes!

• OfficeJet pro 8600: scan to computer currently unavailable

  I continue to receive alerts as "scan to computer currently unavailable." How can I turn off the alerts? It is very distracting.

  Thank you

  Russ

  @Rusty_Russ

  You can disable the notification.

  See

  Install the full features software - printer

  Section:

  • Scan to computer Message

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• Photosmart 5520: Photosmart 5520 scan to computer problems

  Scan of the computer decided not to work. I reloaded the drivers (including the latest HP - inkjet ink-SW-OSX - Mavericks_v12.34.44.dmg) without success. I tried to delete the printer and start again. The printer print wireless without a problem and I scan the computer successfully. The network connection is fine. When I went through the installation program, it tells me "a critical error has occurred. Please restart the application and try again". When I try to activate the scan to computer, I get a communication error "unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device. "even if there is a wireless communication between the desktop computer and printer.

  Any other suggestions? Is there a specific driver of El Capitan (OS 10.11)?

  Hi @AdrianCouani,

  I think we need to adopt a different approach and perform an uninstall more complete.

  I know that you have completed some of these steps already, but it is important that complete us the steps in the order presented.  Please follow the steps below and let me know the results of your efforts:

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some files described in the following steps may be found, if you can't find one of the files or folders on your computer, do not be alarmed.

   

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• HP OfficeJet 8740: OfficeJet 8740 loses Scan for computer connection

  HP OfficeJet 8740 loses functionality Scan of the computer and requires a reboot to restore. The 8740 is connected via USB to a docking port that is connected via USB for laptop toa. The laptop doesn't go to sleep.

  "The HP imaging device is not found."

  Extended error information is 8, [(1,0, -1)]

  Hello

  Such a potential doe to a communication problem.

  Try to connect the USB directly to your PC and not via the docking station, restart the PC and follow if you see similar behavior or not.

  If it doesn't happen when you're connected directly I recommend you to check if there might be an update of the firmware available for the docking station, if happen you I suggest trying another USB cable and check for the difference.

• OfficeJet 6500 a scan E710a-f: problem with 6500 printer

  Since the installation of Yosemite on my Mac, I could not use the scan on my 6500 printer.  The printer screen displays the message "the connection to the computer is down OR the HP scanning application cannot detect the OCR software. Check the computer for more details".  The connection to the computer is OK, because I can print from the Mac to the printer.  I tried to uninstall and reinstall the HP software, using the HP Web site.  The website directed me to install the Firmware update.  This does not solve the problem.

  In addition, since the HP software uninstalling and installing the new firmware, the utility function of HP is no longer available for me.

  Hi there @jateach

  Welcome back, I hope you're well

  There is no full feature software and driver available for your printer on 10.10, reason for which you do not have the HP scan features you probably used to have before going to Yosemite.

  You must use other methods for analysis, see the link below and the image of the screen to show you where to look:

  Install a printer driver Mac using Apple Software Update

  

• OfficeJet 6500 has Scan to computer

  Hello

  I was wondering if you can scan a document to the computer other than the computer that the printer is connected by USB? I also have the installation of the printer up as a network printer, then USB and network cable are attached. Is it possible to browse the network?

  JR

  Hello

  That seemed to work. Reinstalled the software and I can scan just the ethernet cable.

  Thanks JR

• I can't get my HP Officejet 6600 to "scan to computer".

  The CD supplied with my purchase of the computer/printer does not work with Windows 8. I can print and copy with my 6600, but I can't seem to find a way to get the scan function to work. I'm running my equipment via a wireless connection, if that matters. I tried but can't seem to find the «click on enable scan» HP printer utilities

  Help

  The Cd supplied with the printer is not the right software.

  Unplug your printer cable.

  come on in ""control panel"programs and features" and uninstall all the software packages HP that you just installed.

  Visit HP.com support. Download the new HP complete on your pc.

  Run the installer and follow the instructions.

  Good luck

• HP Officejet Pro 8600 Plus: HP Officejet 8600 does not scan to computer more - after having moved from the House

  Equipment:

  HP Officejet Pro 8600 more

  MacBook Air mid 2011

  Mac OS X Lion 10.7.5

  ASUS router DSL - N16 (new)

  I moved home and brought my computer and printer with me. I chose a new access provider and sent the new router.

  My old House my computer and the printer/scanner worked fine. Now set up at the new House and I can print but it won't scan. The computer and peripheral HP are connected to the router. I uninstalled all the HP software and reinstalled. On the front of the printer if I select Scan of the computer he says not 'found computer.... ' Make sure that the feature is enabled"using the HP utility. But in the HP utility there is not the option "Scan to Computer" more. I used to be able to scan to the computer to the printer, and I used to have a scanning tab in system preferences / print and scan - but not more!

  Details of what I tried:

  1. Uninstalled HP software.
  2. System preferences / Print & Scan - removed all printers.
  3. On the front of the printer: you click Network and disconnected.
  4. Off, computer, printer and router.
  5. Tour of router on. The printer is turned on.
  6. Used the wireless configuration wizard.
  7. Chose my router - "Found WPS router".
  8. The router WPS button is pressed. 'Network connection' 'successful connection' (n.b. left wireless live 'Off').
  9. Turned computer on - check the connection to the router OK.
  10. System preferences / print and scan - Add printer. He sees my printer - I select this one.
  11. Option to download and install the software of Apple-selected.
  12. Printer appears in Print & Scan-Idle / green spot. There is a print tab and a scanning tab.
  13. Click on the power levels: "Information not available". Click the HP utility: "unable to communicate with the device selected. Try to print: "the printer is not connected.
  1. Go to support.hp.com/gb-en/drivers - type in the printer model.
  2. Download the installation software "HP Officejet Pro driver software and full functionality" version 12.23.0. Save the dmg file.
  3. HP download and install the wizard downloads files on computer. Click on dmg download, double click on HP Installer.app.
  4. Click the HP Installer dialog box. Ignored HP ePrint offer.
  5. "Select the device you want to install" - no device is listed. Click on «my device is not listed...» "and"continue ".
  6. Select model device drivers - 8600 network / wireless Officejet Pro. Installation options: checked HP recommended software and additional software.
  7. Software installed with success, but still need to configure the device. Press to continue.
  8. Device not shown yet. Add device manually, using the IP address of the printer. Printer is displayed.
  9. 'Add the Print Queue' box - must add the printer to the system by using the "add a printer".
  10. Click IP in the toolbar. Protocol: HP Jetdirect - outlet. Enter the IP address of the printer. "Print using" field shows my device. 'Add '.
  11. Back to the installer - congratulations! Successfully installed.
  12. Utility HP ok - prints ok.
  13. On the front of the printer: select Scan / scan to computer: «no Found computer...» Make sure that the feature is enabled. Mac OS X: open utility HP. Under scan settings, click Scan of the computer, and then make sure Enable Scan to computer is selected. »
  14. In the HP utility, there is no "Analysis settings" or "Scan to Computer". There is "scan to E-mail and"Scan to Network".
  15. In the system preferences / print and scan - it doesn't have the printing tab and the tab analysis (see 12 above)
  16. Check the built-in Web server. Wireless status is connected. On the scanning tab I can Webscan to computer (but only 1 page at a time - not good for multi-page documents!)
  17. Try Apple Image capture - no devices specified in the list of devices.

  Hello

  First, make sure you have the latest firmware installed as follows:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-plus-e-all-in-one-printer-series---N911/4322915/model/4323647/document/c02919168/

  Then, try the following:

  1. Of the printer, click on the right arrow / left and press the ion of the configuration of the printer.
  2. Select Network Configuration.
  3. Select direct Wireless Configuration.
  4. Ensure the Direct wireless is enabled and take one step of his password if such a value.
  5. Click on the WiFi icon from your Mac and connect to the SSID 8600 spirit "live / Print" in its name.
  6. Go to System Preferences > print and scan and click on the plus sign to add the printer - you see it listed as Hello via the direct wireless connection?

  Please let me know the results, if it not listed as Hello with Direct wireless, which clearly show that the new router interrupts the multicast connection, this is the same as the connection through a different router.

  On your screenshot, it seems that your router do not transfer packets to multicast to the need...

• HP Officejet Pro 8600 scans appear in white

  Hello

  My HP Officejet Pro 8600 scan correctly, either from the document feeder or the dish. The scans appear almost totally blank, although some weak contours are barely visible along the top. Two computers use the scanner (Mac OS X 10.6.8 and 10.7.5) and both have the same problem. Any suggestion would be great!

  Hi ABverr,

  A hard reset can solve this problem.  To do this, unplug the power cord at the back of the printer when the printer is still on.  Unplug the other end of the power cord.  After 60 seconds, plug it directly into a wall outlet, and then plug it into the back of the printer.  Try a scan.

  If this does not help, I linked a document with measures to correct the problems of quality of scanning.  Click here

  If the problems persist, you can download and run printing HP and doctor Scan.  Click here  Let me know the results.

  Good luck!

• OfficeJet Pro 8630: Remove computers in the menu "scan to computer" on my OfficeJet 8630

  Hello

  I would like to know how to remove computers in the menu "scan to computer" on my OfficeJet 8630. Some of the computers on our network no longer exist, but they still appear in the menu display 8630 When you select the computer to send a scan to.

  Thank you

  Rex

  Hi Rex63,

  Unfortunately, I see no way to delete these old connections in the printer menu.

  However, it seems that power the printer off and on again removes network printers in the scan list if they are not connected to the network.

  Looks like you could work in an office environment where the printer is still on, a reset of the base could do.

  If this does not work, you can also try a "hard reset" in which the printer is turned off and unplugged for 60 seconds.

  Finally, an update of the firmware is out for the Pro JO 8630 11/05/2016. If your printer does not have the auto-update feature enabled, you can try to update the firmware. You will find here the firmware update instructions.

  I hope that one of these solutions help!

• HP Officejet 6600: Cannot scan

  My printer works wirelessly and my scanner does not work, now it doesn't. It is said to ensure that the feature is enabled. How?

  It says software Open HP printer, select actions scanned, and then select Manage scan of the computer.

  I can't print to HP software.

  HI @DZ4

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-6600-e-all-in-one-printer-series-H711/4322968/model/4323587#Z7_3054ICK0K8UDA0AQC11TA930O2

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer

  Once you have installed the software:

  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3 make sure you have "Enable" Scan of the computer. Also, make sure that the tab "automatically start Scan of the computer when I connect Windows" is checked if you want to perpetuate this feature. (the following video will show you how)

  Scan to computer
  https://goo.GL/Ob5wp5

  Hope that helps!

• The printer software e-all-in-one HP Officejet 4620 includes scan-to-searchable PDF function?

  The printer software e-all-in-one HP Officejet 4620 includes scan-to-searchable PDF function? If not, all printers HP still have this feature?

  Hello

  Please try the following alternative:

  http://www.PDFCore.com/p01_advancedpdfutilitiesfree/feature_09.html

  Kind regards.