OfficeJet 7500 has E910: error scanner E910 Win7 Officejet 7500 has "not detected any computer" & Doc printer/Scanner has no help

I just moved my printer/copier/scanner/fax, E910 Officejet 7500 has on one side of my office to another.  In the process the power and USB cables have been disconnected.  Same USB cable as before, connected to the same port on the computer.<3 meters="">

Re-installed software CD.   Downloaded updates.  Several files in the HP folder are displayed with today's date, so clearly that something happened with the update.

Printer is now recognized and will display the files on the computer.

Photocopier creates copies.

... Scanner not scan.

When a document is placed in the tray sheet or on the glass, "no computer detected" error message is displayed on the HP device.  [Note: this computer can send commands successfully, if clear communication goes]

On the computer, when the devices are searched and displayed, the HP device appears with any other printers/Fax.  Scanner is not mentioned here - but when the details are drilled for, said that it's in the category 'printers, scanners '.

Googling suggested tool print and scan doctor, so I went to that and downloaded.  When you click on it to run it, it says that (paraphrase) some files are missing, wants to download them (value 121 mB). So, I click Yes or then, or whatever, and it brings them.  Notice I just do a full install and updates downloaded, that more can he want?

Then, nothing happens.  Help HP screens suggest that he must now ask me what function I want help or ink on.  Nothing, no suggestions with little green checkmarks or advice of the error.

So I went down there is text on what to try.  Some apply - after that the doctor Download 4 or 5 times and do the suggested software download it 4 or 5 times, somehow unnecessary.  Disconnect and reconnect the USB cord - done that, at least the print function does not disappear, but the scan did not return.  Restarted the computer and printer HP - has done that, no difference.

This is not the first time that the scanner was not updated on the computer at the other end of the cable.  In the past and it has been a while, memory, is this activation of the analysis of the computer set the scan to life function, but I do not see this option.  The computer "HP Scan" displays an error message that the HP Officejet 7500 E910 was not found, as does the Windows Fax & Scan.

Why, if the printer can be found, and it is in the same unit as the Scanner, the scanner will not appear?

Telephone support HP identified the problem: no drivers.  Took about 15 minutes for a useful person straightening things.

Note that I had uninstalled the printer and its software before re - load the software.

As part of this process, I had identified with HP via different input strings the OS of the computer and the details of the all-in-one device model number.  So why couldn't HP identify the drivers concerned and ask them to download also?

Anyway, for now, what I need is working.

Detective Conan

Tags: HP Printers

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