OfficeJet 8500 A910: Officejet 8500 A910 think all black cartridges are empty

OfficeJet 8500 A910 keeps telling me to replace the black cartridge to continue printing.

First, I removed the cartridge (which was 3/4 full), he looked at it and put it in.  I was able to print 10 pages until it gave me the same message.  I did once again and was able to print 2 pages.  Finally, I put in a new cartridge.  The printer told me it was happy.  I printed 10 pages until the replacement cartridge message came again.  I removed the new cartridge and put it again.  Print more than 10 pages.  Now it does not PRINT because the printer think to replace the full cartridge.  I tried to close, replacement print head cleaning all ports.  cleaning the contacts of the cartridge and print head, changing the yellow cartridge.  NOTHING IS THERE FACT.

It seems that the sensor is messed up, but where is this sensor?  O for the day where I was allowed originally instead of the treatment of the HP me as I have the brain of a worm.  If I could just disable all the sensors on this printer, it works fine, but HP wants to control everything, so nothing works.

Does anyone else have this problem?  Anyone find one solution other than a new printer?

Hi @CWickstrom,

Welcome to the Forums of HP Support!

I see that you are unable to print because of the warning of low ink on your printer HP Officejet Pro 8500 A910. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem.

To help you better, I may need more information.

What is the exact error message that you receive?

I would like to do a hard reset to see if that will solve the problem.
Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
This ensures that the printer is full on and can help this situation.

  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

You use genuine HP cartridges? How to identify genuine HP cartridges.

Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP. If you use genuine HP, the following cartridges no can not solve the problem.

I see that you mentioned that you have replaced the print head, did replace you one or both?

Click here and update the firmware of the printer.

HP Officejet Pro 8500 a (A910) e-all-in-One Printer Series - 'replace the depleted following ink cartridge ' message on the product after you have installed a new cartridge.

In addition, there could be a problem with the distribution of ink system please follow this guide, solve the problems of quality Print for the HP Officejet Pro 8500 has e-all-in-one printer series.

IMPORTANT STEPS!

Evaluate the ink supply piping

Follow these steps for the evaluation of the ink supply piping.

Tags: HP Printers

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