OfficeJet 8600 more - will not install - error message "carriage jam".

I'm unable to install a new printer of all-in-one OfficeJet 8600 Plus.  I was running through the installation routine when it hit a barrier, that it cannot go beyond.  I got the "Carriage jam" error message on the printer screen.  I ran through HP Web sites and found one on the point: http://support.hp.com/us-en/document/c02919171

I did everything that the foregoing asked.  I pulled the cart holding the ink cartridges and put again.  I 'reinstalled' of the carridge another 3 times, and the third time, instead of seeign 'Transport Jam' once again, the machine began to re-start, but then got stuck on a new screen, that says 'printer preparation', with the logo of HP that swirled around, stating that it was ongoing.  He spent forever, and when I tried to turn it off, it wouldn't let me, so I pulled the plug.  When I plugged in again, I was back to "Carriage Jam".   What can I do else?

The guy at Office Depot said to bring it back, and he would exchange for a new (I bought it today).  I guess I will, if anyone has a better idea. Thank you.

Hi Ismellwabbit,

Sorry to hear that you are having problems.

I totally agree with the guy from Office depot. If you are having problems on the first day, I strongly suggest that make you it

take it to a new. Don't waste your time trying to fix it because you may have a defective product.

These things happen because of several reasons that could happen anywhere bewteen from production to delivery.

I hope this helps! Sorry you had a bad first experience. Totally been there myself and I know how that feels.

Tags: HP Printers

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