OfficeJet 8620: can not copy, says load paper

Said the paper loading

Hey @Cer1260,

Welcome to the Forums of HP Support!

I see that you see an error message on your 8620 e-all-in-one printer Officejet to load paper. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, this document explains How to solve problems of choice with your printer.

If after the above, that you are still not able to copy, the printer must be replaced. You can contact the HP Support by clicking on this link and fill out the form below to discuss the options based on your warranty.

Please let me know the results after following the above. If you are able to copy or to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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