OfficeJet H470 does not print


I hope someone can give me some ideas.

I have a remote user with an Officejet H470 and a Windows 7 laptop. When he tries to print, you can see the work of disappearing from the print queue and the printer makes a noise like it is printing of starting and then it stops and nothing happens.

They tried to restart, reinstall the drivers, in connection with a USB cable and bluetooth, and there has been no change.

When you decide that the printer needs to be replaced?


OK, I thought about it.

It turns out that the printer was broken and had to be replaced. I had him try to print a test page for the printer using the power/cancel key combination and he won't.

In fact, he had another similar printer so we turned on that one and it took the test and it worked fine.

Tags: HP Printers

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