OfficeJet J3680 - reception complex error when printing

Hello

I recently bought an of Officejet J3680 all-in-One Office Depot in Escazu, Costa Rica.  I had no problem to install on my computer, and in general, the unit seems to work fine.  However, when I try to print, I get an error.  Happen when you try to print across several applications.  I'm not paste the entire error, but I put the part below.  I use a MacBook Pro with Snow Leopard 10.6.6 Version If that helps.  Any thoughts on why this does not work, and what I can do to make it print?

Process: PrintJobMgr [17463]
Path: / System/Library/Printers/Libraries/PrintJobMgr/happy/MacOS/PrintJobMgr
ID: PrintJobMgr
Version:? (???)
Code type: X 86 (native)
Parent process: cupsd [17372]

Path of the PlugIn: /Library/Printers/hp/aio/IOMs/AIOFaxIOM.plugin/Contents/MacOS/AIOFaxIOM
The identifier for the PlugIn: com.hp.print.iom.AIOFax
Version of the PlugIn: 8.0.4 (8.0.4)

Time/date: 2011-02-02 10:59:18.725-0600
OS version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Anonymous UUID: C4D862D4-9303-4ADC-ABFF-B2316C2B5030

Exception type: EXC_BAD_ACCESS (SIGBUS)
Exception codes: KERN_PROTECTION_FAILURE at 0 x 0000000000000000
Crashed thread: 0 dispatch queue: com.apple.main - wire

If you are using snow leopard and have the HP software before Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall< scrubber="">
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now run a software update.

Finally, download and install the "Full Featured" driver and software from the "Support & drivers" link at the top of this page.

Tags: HP Printers

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