OFFICEJET J4680 ALL IN ONE PRINTER does not print after installing Windows 7

THIS HAPPENED MORE THAN A MONTH. I STARTED WITH WINDOWS VISTA. HP SUPPORT ADVISED LATER FOR THIS WINDOWS 7 WORKS BETTER FOR MY PRINTER. NOW I HAVE INSTALLED WINDOW 7 AND I GOT THE PHONE SUPPORT TO GO ON MY COMPUTER AND SET IT UP. EVERYTHING WORKED AS SUPPOSED, PRINTING, SCANNING. THE NEXT DAY I TRIED TO PRINT SOMETHING AND I WENT BACK TO SQUARE ONE. The SCREEN LIITLE ON THE PRINT JOB CAME AND SAID THAT the PRINTER does NOT PRINT. I WENT TO THE HP SOLUTION CENTER AND A NOTE SAID THAT THE PRINTER IS DISCONNECTED. I RETURNED AND COPIED MY NETWORK CONFIG. AND THE WIRELESS TEST. EVERYTHING IS RUNNING WELL HUNG OF THE PRINTER. THE DEFAULT PRINTER IN THE RIGHT IMAGE. THE ONLY THING I NOTICED WAS IN THE PORT AREA. UNDER THE WINDOW VISTA, I GOT TWO PORTS. ONE WAS FOR THE PRINTER AND OTHER FAX. WHEN THE HP PRINTER HAS BEEN REINSTALLED, I DON'T KNOW IF IT STARTED WITH ONLY ONE PORT. THE PORT IS ENABLED BY IT AND HAS THE FAX FROM WORD TO THE END ON WINDOWS VISTA, BOTH PORTS HAVE THE SAME INFORMATION, EXCEPT A EU FAX OF WORD AT THE END ANY HELP ON WHAT SE PAST.

I JUST INSTALL WINDOW 7, MY OFFICEJET J4680 ALL IN ONE PRINTER. NOW IT WON'T PRINT. THE DAY BEFORE, IT WORKED.

Hey 123 problems,.

You will need to go to the HP website to download the latest software/drivers for your printer on Windows 7:

http://h10025.www1.HP.com/ewfrf/wc/product?product=3692888&LC=en&cc=us&DLC=en&lang=en&cc=us

I hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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