OfficeJet J4680 keeps printing

Hello

Before I contact HP support, thougth I'd like to see if someone here can help.

I just bought a J4680 all-in-one.  Whenever I have send anything to print (from any application), it keeps printing multiple copies until I delete the print job from my PC.  Can someone shed light on this or suggest a solution?

I am running Windows Vista Home Premium 32-bit (all updates installed) and the all-in-one is connected via wi - fi.  Have tried turning off the firewall (Zonealarm) but the same thing happens.  Have uninstalled and reinstalled the printer and the software but still the same.

Thanks in advance

Paul

Just an update after contacting HP technical support, seems to have settled the question.

In case someone has a similar problem here is what they suggested. (Four steps, if the first doesn't work, go to the next)

 

Step 1: Set the number of copies
Pretty self-explanatory, number of copies is set on it. Of course, already checked this so moved on to the next step.

 

Step 2: Restart the print spooler device
1 open administrative tools. -Maintenance of the system in Control Panel, and then click Administrative Tools.
2. double-click on Services.
3. in the user account control window, click on continue.
4. click on print spooler.
5. click stop to stop the print spooler.
6. Click Start to restart the print spooler.
7. click on OK.
8 restart the computer

Did not work for me, but others may have better luck.

 

Step 3: Print directly to the printer
1. in Control Panel, click hardware and sound.
2 right click on the printer icon.
3. Locate and click the icon of the printer HP Officejet J4680 all-in-one
3. click on properties.
4. click on the advance tab.
5. click on print directly to the printer.
6. click on OK

This does not prevent the first problem of the printer continues to print, but left the document waiting so when I sent anything else to print it is stuck in the queue and that it was impossible to remove the first task in the queue.

 

Step 4: Install alternate drivers

This step does the job, it seems strange that I have to use the drivers for a different printer, probably HP should ensure that its drivers are working before releasing a product, or if they know that these drivers work, why not send them with the officejet and rename them?

In any case, just add a new printer from the Control Panel, choose the local option and LPT1 as the port, and then select the ch 990c from the list as the printer to install. Once installed, right click on the printer in the Printers folder and select Properties (see previous step). Click on the Ports tab, here change the port to the one put in place for the J4680

Tags: HP Printers

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