OfficeJet J6480: Installed drivers, printer offline

I had this problem for ages with my OfficeJet J6480 since the last update of Solution Center 13.0, who since then has caused a lot of grief for printing and network scanning to questions about my mother Aspire 6530 which has Vista 32 bit on it. My machine which is a custom built Asus P5N - D with Windows XP 32 Bit on it works perfectly with the wireless printer and has no problem with scanning for features.

I reinstalled and rubbed the drivers many times, more a reformat. When the installation takes place the printer works perfectly, then later the printer is unable to come online with my mother Vista machine wireless.

The only question I can find is that, in the control panel under printers Vista is that the J6480 is considered as offline, and to get the printer online, I have to right-click on the printer and select "use printer online". This resolves the issue until the computer gets shutdown. I don't know what to do and it's really disturb my mother.

Diagnostics of the network for computers are:

Windows XP Asus P5N - D

-----------------------------------------------------------
Dumping Info Diallo started on 2010-01-02 11:14:08
-----------------------------------------------------------

CNDUMasterData: DumpStores() started *.

m_pNetworkStore-> dump() started *.

Data from the network of CNetworkStore

HostName: kenstermain
IP address: 192.168.0.199
Type of connection: Wired
Signal strength: 0
Adapter: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
MAC computer: 00:1F:C6:EA: *: *.
VPN connection: No.
Subnet mask: 255.255.255.0
Default gateway: 192.168.0.1
MAC address of the router: 00:24:01:68: *: *.
Is the connected network: Yes
Is connected to the Internet: Yes

m_pNetworkStore-> dump() finished *.

m_wlanNetworkMap contains 0 wireless devices
m_pWlanNetworkStore-> dump() finished *.

Network node: #1
MAC address: 00:00:01:68: *: *.
HostName: [unknown]
IP address: 192.168.0.1

Network node: #2
MAC address: 00:00:C6:EA: *: *.
HostName: kenstermain.phub.net.cable.rogers.com
IP address: 192.168.0.199

Network node: #3
MAC address: 00:00:4: B2: *: *.
Hostname: MARJAKIRVES-PC
IP address: 192.168.0.253

Network node: #4
MAC address: 00:00:64:40: *: *.
HostName: HP3DCC58
IP address: 192.168.0.254
Friendly name of the unit: series HP Officejet J6400

m_pNetworkNodeStore-> dump() finished *.

CNDUMasterData: DumpStores() done *.

---------------------------------------------------------

Windows Vista Aspire 6530

-----------------------------------------------------------
Dumping Info Diallo started at 02/01/2010 11:16:46
-----------------------------------------------------------

CNDUMasterData: DumpStores() started *.

m_pNetworkStore-> dump() started *.

Data from the network of CNetworkStore

Hostname: MarjaKirves-PC
IP address: 192.168.0.253
Connection type: wireless
Signal strength: 84
Adapter: Atheros AR5B91 wireless network adapter
Computer MAC: 00:23:4: B2: *: *.
VPN connection: No.
Subnet mask: 255.255.255.0
Default gateway: 192.168.0.1
MAC address of the router: 00:24:01:68: *: *.
Is the connected network: Yes
Is connected to the Internet: Yes

m_pNetworkStore-> dump() finished *.

m_wlanNetworkMap contains 3 wireless devices
Wireless SSID device #1: Kirves

#2 of device wireless SSID: Wireless2

#3 Wireless SSID: clyde

m_pWlanNetworkStore-> dump() finished *.

Network node: #1
MAC address: 00:00:01:68: *: *.
HostName: [unknown]
IP address: 192.168.0.1

Network node: #2
MAC address: 00:00:C6:EA: *: *.
HostName: KENSTERMAIN
IP address: 192.168.0.199

Network node: #3
MAC address: 00:00:4: B2: *: *.
Host name: MarjaKirves - PC.phub .net .cable .rogers .com
IP address: 192.168.0.253

Network node: #4
MAC address: 00:00:64:40: *: *.
HostName: HP3DCC58
IP address: 192.168.0.254
Friendly name of the unit: series HP Officejet J6400

m_pNetworkNodeStore-> dump() finished *.

CNDUMasterData: DumpStores() done *.

-----------------------------------------------------------
Dumping Info Diallo started on 2009-12-16 21:39:13
-----------------------------------------------------------

CNDUMasterData: DumpStores() started *.

m_pNetworkStore-> dump() started *.

Data from the network of CNetworkStore

Hostname: MarjaKirves-PC
IP address: 192.168.0.253
Connection type: wireless
Signal strength: 94
Adapter: Atheros AR5B91 wireless network adapter
Computer MAC: 00:23:4: B2: *: *.
VPN connection: No.
Subnet mask: 255.255.255.0
Default gateway: 192.168.0.1
MAC address of the router: 00:24:01:68: *: *.
Is the connected network: Yes
Is connected to the Internet: Yes

m_pNetworkStore-> dump() finished *.

m_wlanNetworkMap contains 2 wireless devices
Wireless SSID device #1: Kirves

#2 of device wireless SSID: Wireless2

m_pWlanNetworkStore-> dump() finished *.

Network node: #1
MAC address: 00:00:01:68: *: *.
HostName: [unknown]
IP address: 192.168.0.1

Network node: #2
MAC address: 00:00:C6:EA: *: *.
HostName: KENSTERMAIN
IP address: 192.168.0.199

Network node: #3
MAC address: 00:00:4: B2: *: *.
Host name: MarjaKirves - PC.phub .net .cable .rogers .com
IP address: 192.168.0.253

Network node: #4
MAC address: 00:00:64:40: *: *.
HostName: HP3DCC58
IP address: 192.168.0.254
Friendly name of the unit: series HP Officejet J6400

m_pNetworkNodeStore-> dump() finished *.

CNDUMasterData: DumpStores() done *.
-------------------------------------------------------------------

So is there a way I can fix this.

Thank you and best regards,

Ken Sullivan

My desktop computer
MOBO: Asus P5N - D
CPU: Intel Core 2 Duo E8400 3.0 GHz
GPU: EVGA 9800 GTX + Superclocked + @ 800 MHz
RAM: OCZ Reaper HPC DDR2 800 @ 800 MHZ 4-4-4-12
Power supply: PC power and cooling Silencer 750w
LCD: BenQ E2200HD

Printer: OfficeJet 6480
My laptop: Dell Inspiron 2200
MOM's laptop: Acer Aspire 6530

I have some general recommendations:

(1) of the D - Link DIR-655 WIRELESS SETTINGS-> configuration of wireless network at hand:

(a) set the Mode 802.11 Mixed 802.11n, 802.11 g and 802. 11B for optimum compatibility.  If you are positive that there is no 802. 11b devices in the area, you can use mixed 802.11n and 802.11 g.

(b) disable Auto Channel Scan and select channel 1, 6 or 11.  To find the best channel, download our Network Diagnostic Utility (located here) on a laptop connected to your DIR-655 wirelessrun and select Show advanced tools, and then select Show networks wireless detected.  Try to choose a channel which is at least 5 channels away from your more powerful neighbour.

c fix the width of the channel at 20 MHz and the visibility of Visible State.  This gives you better compatibility.  While 20 MHz setting to slow down your network a bit, unless you do not have nearby wireless networks, these networks interference prevents the use of two bonded channels (for 40 MHz) in the band of 2.4 GHz Wi - Fi.

(2) on the computer, uninstall the HP Customer Participation Program (if it has been installed).

Tags: HP Printers

Similar Questions

  • All-in-one HP Officejet J6480: google cloud print

    I wonder how (or if) I can save my all-in-one HP Officejet J6480 printer use Googe Cloud Print?

    I had advanced under Chromebook settings then Google Cloud Print and when I click on manage printers he says there is no devices available and I want to register the device.

    Thanks for any help with this!

    Hello @CookinCo22 ,

    Welcome to the HP forum.

    I understand you're wondering if you can set your J4680 until chromebook.

    For a printer can be configured on Google Cloud Print, it must have the functionality of the web services.

    Unfortunately the J4680 doesn't have this feature.

    If you have a PC or a Mac, you can set up a conventional printer.

    The downside is that you should have the PC or Mac turned on to be able to print from the Chromebook.

    The positive side is that you can print your chromebook.

    I hope this helps you.

  • : HP Officejet Pro 8500 A909g Pr: problem installing drivers printer Officejet Pro 8500 A909g

    He is a former printer who has worked for years, but whenever I attach a printer Epson Photo to my PC, use it, unplug it, my HP printer fails. I've always been able to reinstall and it works very well. This time it somehow uninstalled the drivers and when I try to install from the CD of HP, he will not reinstall. I get the yellow triangle on Device Manager and the devices and printers Gino PC. When the installation CD fails, I get a message problem found with your network problem may existwith network printer function. Try to fix the problem then clickretry or click next to continue.

    Rediscovery of detected printer problem. Your PC may not be mean track on the line of your printer status changes.

    If you use firewall software, check port427 UPD is unblocked from your printer to 192.168.1.5 to your pc. To solve this problem try to power your printer market.

    Powerinf the printer does nothing. I have disabled the firewall with no result. The UPD port, I don't know what to do. I tried all the fixes from HP and MS and they show the printer but no miracle car.  Does anyone have any ideas what to do next?

    Thank you E - roq,

    I tried everything you mentionrd sxcept msconfig. It did the trick. My printer prints and reset msconfig... One more question if I can - my printer will work with Windows 10 or do I have to buy a new 8630?

  • OfficeJet 4630: Install new printer - ink cartridge problem

    I'll put up a new HP Officejet 4630. I installed two cartridges of HP61 that came with the new printer. The menu of the poster printer "ink cartridge problem, the following ink cartridge needs to be replaced" followed by a black circle. How a new cartridge would be acceptable?

    Follow-up of your steps. Cartridges still a problem in the printer display.  Took printer at Staples. The store manager confirmed my status then loaded 2 new cartridges (free) the sales basket - printer worked.  Staples deals custormers good!

  • OfficeJet 5740: Install a printer on a network of schools wireless

    Hello

    I started school this past week and I brought an Officejet 5740 to implement in my dorm, but I had trouble getting it set up. MY laptop is on the network "(University)", but I was tasked to set up the printer on a network called "Device-(University)" and would continue to operate. I have registered my printer on the network "Device-(University)" also using its MAC address, which I was told was also necessary. After all that, I'm still not able to print wireless. I tried to restart the printer, reset the network settings and remove all software printer on my computer and starting from scratch, but nothing has worked.

    If someone has encountered this problem, and if so, is anyone know a solution?

    Thank you!

    Hello

    You can also connect to the printer using the WiFi Direct connection.

    This type of connection (Wifi Direct) connects your camera/laptop Wifi directly on your printer and requires no Wifi router and is the best way that I would use as LONG as I didn't need to keep connecting to the Wifi network router for surfing.

    Also remember to reconnect to your network of WIFI router to get internet connection after printing.

    The password to connect to your Wifi Direct printer is in the display on the front panel of the printer, or you must print it with the WIFi button for 3 sec.

    I hope this helps.

  • HP Officejet 4630: install a printer HP 4630

    Here go again us how do you get the keyboard on a HP Officejet 4630 printer to switch between alpha and digital?

    The keyboard should work like cell phones of old school when SMS - click the key number enough times until the number appears on your screen. Hope that helps!

  • Problem with my printer hp officejet j6480 all-in-one laptop

    I'm having a problem with my printer HP all-in-one officejet j6480 what it prints very slow

    the operating system is windows 7 32 - bit, I download full driver but that didn't fix the problem

    HI - it prints slowly all applications or only some of them?  In both cases, you can try following the steps described in this document.

    In addition, try going into Control Panel, printer, right-click on the printer, and then select printer properties.  Click the Advanced tab, and then select print directly to the printer.

    Hope that helps.

  • Restore the ability to fax for HP OfficeJet J6480 Cougar (or Lion)

    Once he was once, in a very beautiful land ruled by snow leopards, I had my HP OfficeJet J6480 installed twice - a queue as a printer and a queue by fax.  I rarely used the fax, and somewhere along the line between SL and Lion Mountain Lion, the queue were lost or thrown away (probably in a printer purge when I had printing problems).  Now I would like to resume until fax feature of driver under Mountain Lion (preferably) Although a Lion-only solution would also be allowed (the backup computer is still running Lion).

    Support Apple had me to connect via USB, I could see the printer as a 'multipurpose device', he added this way, but it shows still only printing/scanning tabs when I have this selected queue.  No Fax tab.

    Is it possible to find the fax feature it at the wheel of one of these Mac?

    Hi UncaredFor,

    I would try to help you with a happy ending for your HP fairy tale.

    First of all, I would like to know if you have already run the update once you have added to the print queue of the printer. If this isn't the case, run the Apple software update - if you get the HP Printer Driver Update 2.11 Please install it. Open printing preferences again & system scan, and then click the 'more'. You may need to wait a little longer for the device to appear with the amiable Fax HP (do not choose one with the friendly all-in-one HP this time, because it will only add the queue for printer and scanner, but not fax).

    In the case of the SU does not have the ability to install the HP printer driver update, you can download and install the package from the Apple website: http://support.apple.com/kb/DL907

    I hope the information is useful.

  • HP Officejet j6480: printer has no connection wireless, ran again in settings page network & wireless test report

    It all started when I got a message that my cartridge on the left was not aligning... it was a charge... I'm gone online, read should I unplug the printer & pressed the button for 1 min... who sets the cartridge message... now its not to communicate with the laptop. Spend 2 hours with Costco concierge thinking it could be the Acer Aspire V... we crossed the Powercycle, changed the cartridges, clean the print head, wired the laptop to the printer & removed & added drivers/software... He said he has never seen this before & he couldn't understand... I went to configure wireless settings printed with the cable, then he used to always recognize laptop mobile phone acts as its no printing, no jobs in the QC... will also not print with usb cable... 1/2 worn with AT & T they are useless... Help! It's exhausting. Thank you.

    Hey @extremelyP,

    The 'Send Fax' screen was to appear, it doesn't appear that you have added the driver for Deskjet replacing portion of your printer Fax. Normally, under devices and printers, you will have two copies of your printer. The first example would be the real printer driver. The second copy would be the Fax from your computer's fax driver part. In saying this, I will just cancel you it that we just finished and test print. If the printing problem persists, we will add the driver replacing again and things must be a lot smoother.

    Step 1: Remove the driver:

    1. Open the display Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key on the bottom right of your keyboard to the left of the Ctrl key
    2. On the start screen, type programs and features
    3. Click on programs and features to launch the tool.
    4. Under programs and features scroll to the bottom of the list and are looking for your HP Officejet. If you see your printer click on it and choose Uninstall.
    5. Please follow the prompts on the screen to complete the uninstallation. Once the uninstall is complete please close programs and features
    6. Then, please reopen the Start screen. This time type devices and printers. Click on devices and printers to the start
    7. In the file devices and printers, if you see your HP Officejet still listed, please, right click top and select "remove device' or 'Remove'.
    8. Once the device HP Officejet was deleted please click left once on any device used to indicate the heading Printers and fax machines . You just want to highlight the device
    9. Then click on the print server properties at the top
    10. Under the print server properties, click the drivers tab
    11. If you see your HP Officejet driver showing under the list please click on it. Then, click Remove. Click remove the pilot from the box pop up
    12. Click OK
    13. On the print server properties window, click apply and OK
    14. Close Devices and printers

    Step 2: Install the Driver:

    Please click here to download and install the driver package for your printer. Once your HP Officejet is reinstalled successfully please test printing. If the printing problem persists, we will still add the other pilot.

    Step 3: Adding a driver replacing:

    1. Open the display Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key on the bottom right of your keyboard to the left of the Ctrl key
    2. On the start screen, type devices and printers. Click on devices and printers to the start.
    3. In the devices and printers folder right click on your HP Officejet J6480 (not the Fax version)

  • Left click on printer properties
  • Left click on the Advanced tab
  • Left-click on new driver
  • When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right.
  • Select HP as the manufacturer on the left
  • DeskJet 6980 select the printer on the right. Choose HP . If Deskjet 6980 does appear to only select "Windows Update" at the bottom left and once the update is completed, you will be able to select Deskjet 6980.
  • After selecting Deskjet 6980 hit Next to complete the wizard driver new
  • Under the printer properties window, select "Apply", but don't hit not OK
  • Select the general tab
  • Rename your HP Officejet J6480 printer
  • Click OK
  • Then, right click on your HP Officejet again and select printer properties
  • Click the device settings tab
  • Under Installation Options click on the drop down menu "unit duplex (for printing on 2 sides)" and replace the "installed".
  • Once the settings have been adjusted click apply and OK
  • Once the other pilot has been added successfully, please test print to see if the problem is now resolved.

    Please let me know if this procedure works for you. Good luck!

  • HP OfficeJet J6480 Printing issue.

    Hi all

    I'm having a problem with a HP OfficeJet J6480 all-in-one printer.  The printer is connected via a network cable that goes to a switch.  I am able to ping to the IP address of the printer, and everything comes back with success.  However, when I try to access a test page or anything else to print, it still fails.  I have uninstalled/reinstalled drivers several times, but nothing works.  Print seems to be the only question that is reported to me.  I said that the scanner sends the documents back fine.  Any help is greatly appreciated, I have searched all over google without success.  The PC connected to the printer is running XP.  To anyone who can help me, my thanks in advance.

    Scott

    Thanks for the suggestion, but when I tried that my problem has not been resolved, and yes I put up a local network between the two devices.  However, it turns out that the driver is giving me grief.  I tried to install a generic driver OfficeJet and it worked like a charm.  The user may not be able to scan, but felt the need.

  • OfficeJet 5745: cannot install drivers

    I can't install the printer drivers for my 5745 Officejet on my laptop Dell XPS 13 running 64-bit Windows 10.  I tried the following:

    -Downloaded driver installation package later.

    -Wireless connection, I see my printer, but always, the installation fails with "installing network without success."

    -Connection via USB, but the installation of driver software does not see the printer (it comes as a fax in my devices and printers if I do this.  Note: my laptop has only USB 3.0 ports).

    -Deletion of printer, uninstalled all the software, rebooted and tried again but still does not work.

    -Add printer through "Devices and printers" in windows.  He sees the printer, but State indicates that 'the driver is unavailable.

    -After that, the printer appears in windows, device under 'WSD Print Provider' Manager, tried looking for and update driver through the Device Manager, but that fails as well.

    -J' updated the my computers drivers already.

    I don't know what else to try.  Any help would be greatly appreciated.

    Hi@HPToast,

    Thank you for the answer.

    Please follow the steps below to add the printer to the wireless network.

    First of all, make sure that the printer is connected to your wireless network and get the IP address of the printer from the printer by going to the address of Aipv4 Anetwork of installation configuration.

    Then, use the instructions below to set up the printer IP address wireless.

    1. Select "Start" and type "Advanced Print" in the search box.
    2. Choose 'Advanced Printer Configuration '.
    3. Select 'the printer that I want isn't listed .
    4. Select 'Add a printer using a TCP/IP address or hostname' and then 'Next '.
    5. Select "TCP/IP device" from the list 'type of device'.
    6. Type the host name or the IP address of the printer. Choose 'Next '.
    7. Windows should find the printer if the printer is turned on and configured correctly. You may need to specify more information. If you are prompted, select the type of network adapter installed in the printer drop down list 'Type of device'. You can also click on "custom" to specify a custom settings for the network printer. Choose 'Next '.

    Note: Do not check the box that says 'queries the printer and automatically select the driver to use.

    Windows you will now walk through the installation of the drivers for the printer. After it's over, you should be able to print to the printer via direct IP address.

    Please update the State.

    Happy announcement.

    Resolv_S

    Happy to help you. I work for HP

    Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
    Click on the " Bravo Thumbs Up" " " to say 'Thank you' to help! "

  • OfficeJet J6480: Printer Test Page

    Connected OfficeJet j6480 for ACER PC with Windows 7 Home Premium.  Driver was installed for this system.  Cannot print from programs.  The diagnosis page prints ok but the test page does not print.  A ran the diagnostic test and passed all controls.

    Please note that the printer has been connected to a Dell Labtop with Windows 7 Professional and printed correctly.

    Hi @Tyrone_P

    I want to help you to be able to print to your Officejet J6480. Please follow the following steps and let me know the result;

    1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
    2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
    3. Download the software and choose Save as, save to desktop >OJJ6400_Full_13.exe
    4. After downloading software and extracts, reopen the temp folder, use the instructions in step 1.
    5. Locate and open the folder starting with 7z (example: 7zS2356)
    6. Open the folder Util
    7. The CCC folder
    8. If you have a computer HP run the L3uninstall.exe. If you have an non HP computer run the L4uninstall.exe
    9. Once the uninstall is complete, reboot the computer
    10. Follow these steps to reset the registry settings and options for Windows Installer.

  • HP OfficeJet 8610: Install a new printer to replace an old HP printer

    I don't know what software to remove it from my computer.

    I am replacing an OfficeJet 7310 with an OfficeJet 8610.

    I installed the printer, then ran the tool on the site to make sure that it was installed correctly.

    I can't access my printer features as Solutions Center will not update. Looking for the old OfficeJet 7310.

    Here are the messages:

    Use the tool, you said. Yes, I did. Everything is installed correctly, here is the message: the current full HP software is already installed and drivers seem to be installed correctly. To check the functionality completely, click on the Test button below.

    Then I click on the HP Solution Center program.
    HP solutions Center can not run because your device installation is not complete.
    Please connect the USB cable or re-run the Setup program from the installation to a network installation CD.
    If it does not complete the installation or if you do not have the CD, access the HP help files, blah blah blah

    Hello

    The HP Solution Center program is affiliated with your old printer, it have nothing to do with the most recent 8610 printer.

    I would say running the 7310 below installation selecting uninstall, which will remove all the components of your old printer such as the driver of the printer, the HP, the features of HP digital imaging solution center to avoid such confusion:

    http://ftp.HP.com/pub/softlib/software11/COL30951/MP-76831-1/AIO_CDB_Net_Full_Win_WW_130_141.exe

    The software for your new printer (HP Priner Assistant) can be started by clicking on the HP Officejet Pro 8610 icon from your desktop or from the startup of the printer folder.

    Respect,

    Shlomi

  • Printing problems of Notebook PC G72 for Officejet J6480 all-in-one

    Unable to print on my Officejet J6480 HP printer all in one of my G72 Notebook PC.  Do not know what is happening, I could possibly print incorrect setting.  But I was able to print before.

    Hello

    · What is the operating system installed on the computer?

    · You receive an error message or error code when you try to print?

    · This occurs when you try to print with a particular application?

    Try the steps listed in the link below: printer in Windows problems: http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows

  • OfficeJet Pro L7590: Impossible to uninstall/install drivers

    I read the other posts on this problem without success.  When I try to uninstall the software from my computer hp not using the 'L4 Uninstall_", it hangs to 10/12 every time.  I tried to uninstall it in safe mode, nothing works.  When I tried to reinstall, it would fail with no error message.  I went in the observer of events, and here is the result:

    The failing application name: hpzscr40.exe, version: 14.0.304.0, time stamp: 0x500689b6
    Name of the failed module: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3
    Exception code: 0xc00000fd
    Offset: 0x00000000000238fe
    ID of the process failed: 0 x 440
    Start time of application vulnerabilities: 0x01d11d462ec05174
    The failing application path: C:\Users\Username\AppData\Local\Temp\7zS434C\setup\hpzscr40.exe
    Path of the failing module: C:\WINDOWS\system32\KERNELBASE.dll
    Report ID: d1ae1651-131c-4d83-af6d-8e20d6369653
    Faulting full name of the package:
    ID of the failed package-parent application:

    I was finally able to install the software after using my revo uninstaller pro, and go to all the places I could think of, where would be the hp software and following the "resolved" here positions.

    Hi @helpme9,

    Welcome to the Forums of HP Support!

    I see that your experiecing problems get the HP software for your HP Officejet Pro L7590 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I understand that you must be frustrated at this point, sometimes, older versions of the HP software can be tricky to remove and reinstall.

    Generally, we use the Uninstaller.exe L3, which is the built-in cleaning brush.

    Have you received the error message "the system cannot find the specified file" (hpzprl40.exe)? This error can be difficult to solve.

    Please follow these steps in the order presented.

    Clear the temporary files:

    1. Click on the Start menu
    2. In the box "search programs and files" located just above to start after you click on it, type%temp% , and then press enter on your keyboard
    3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
    4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
    5. Close the Temp folder when it is empty
    6. Right-click the recycling bin on your desktop and select empty recycling bin.
    • Download the drivers here. do not run the Setup program.

    Does a L3 uninstall:

    • If you use a USB cable between the printer and the computer connection, please unplug the cable now.

    1. click on the Start menu

    2. in the box "search programs and files" type folder and press enter on your keyboard

    3. when the Temp folder opens, find the file 7z. It comes to your HP Installer package.

    4. click on the 7z folder to open it. He will not have the same folder name 7z like the one shown in the picture below, but will be similar.

     

     

    5. when the folder install 7z opens, click the UTIL folder to open it.

     

     

    6. click on the CCC folder to open it.

     

     

     

    7. Finally, scroll down and find the Uninstall_L3 file. Double left click on the file Uninstall_L3 to launch uninstaller of level 3 Please follow the prompts on the screen to complete the uninstallation. Restart your computer if prompted.

     

    Once level 3 Uninstall has completed successfully, please proceed to the next step.

     

    Run CCLeaner: 

    Then, I'll have to run a CCLeaner to make sure that no malicious files not present on your computer that may interfere with the installation. Can I have it please click here to access the CCLeaner. Once the site opens, select the free download button at the top. Once the download is complete please perform the Scan. It would take several malicious files find you might need to run the free Scan a few times to eliminate all that. Once completed the CCLeaner, please proceed to the next step.

    • Restart the computer.
    • Download the drivers again and install. 

    If the problem persists, please try to unlock the hidden administrator account.

    Unlock the system hidden administrator account:

    1. Type your menu keys Windows or start and in the box "search programs and files", type CMD
    2. CMD will fill as a search above, option just right click on it and "run as administrator"
    3. Once opens in CMD (command prompt), type net user administrator / Active: Yes and press entry
      on your keyboard
    4. Next, close CMD, then restart your computer
    5. When your computer is on the newspaper in the new account which should show. It will be called administrator , and you have a password on it.
    6. If your computer automatically connects to your account after reboot to go into yourStart menu, click the arrow next to 'shutdown' and choose 'switch user'. Now log in the administrator account.
    7. Under the administrator account, please click here to download the package full feature software and driver of your printer.
    8. Once the download is complete, follow the instructions on the screen to install your printer
    9. Once the installation is complete, please open the software of HP Solution Center to confirm now it, the scan software opens and works correctly
    10. If software HP Solution Center now works very well, please log out of the account administrator and return to your normal user account.
    11. Under your user account, the full-function software package and the printer driver must show completely installed. Please click on the HP Solution Center icon to confirm if it always opens correctly. If HP Solution Center opens very well please run a test scan to confirm functionality.

     

    If the HP Solution Center software works very well, you need to hide the administrator account.

     

    Hide the system administrator account:

    1. Go to your Start menu or press the Windows key and under the box "search programs and files", type CMD
    2. CMD will fill as a search above, option just right click on it and "run as administrator"
    3. CMD (command prompt) opens, type net user administrator / active: No. and press enter
    4. Next, close CMD, then restart your computer

    When your computer turns on it please test the software HP Solution Center again to confirm that everything works again according to normal.

    Posted by my colleaque X-23.

    References: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Solutions-Center-will-not-open/td-p/5117... and http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-ENVY-5640-new-does-not-work-Install...

    In addition, here is another document explains how to fix this error message: how to solve the problem of ""the system cannot find the specified file "."

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Maybe you are looking for

  • 12 Firefox guard start full screen mode.

    Since upgrading to Firefox 12, he wants to start full screen mode. I don't want to say extreme full screen mode where even the menu bar is hidden. I mean the most "typical" full screen mode where it just gets as large as possible, but has the same co

  • RAID for Qosmio X 870

    Does anyone have an idea if it is possible to raid installation on the new X 870?I see that the option is not available in the BIOS...

  • Printer want is more scanning for Mac Os10.8.5

    Hello printer is printing wireless, but when I try to scan to portable computer or email it says printer not connected, but clearly because it it prints. It worked before but had recenty reconfigure wireless set up but, as it prints. I guess it's oka

  • PC HP Pavilion A6200. Using the driver.

    Hi, I am currently in need of drivers for this computer... I checked the site, and all of these drivers are of no use to me. In Device Manager it says "Ethernet controller" and one bunch of others like 'Controller PCI Communicatiosn Simple.' I can't

  • How can I cancel the Bluetooth connection failure messages?

    Hello dear friends, I tried something: establisch a port listener series bluetooth. This is a customer and always tries to connect to a device. When the bluetooth on the device is not turned on, BB still shows a message "connection failed...". ». I t