OfficeJet Pro 6230: Officejet Pro 6230 continous (not of paper) paper jam error

As soon as the printer powers on it the ink carrier Wizz backward real quick (as he struggles to move) and then gives me a paper jam error (the resume light flashes and error appears on my screen). He did the same thing when I try to print anything (including the status report page).

When I up the access panel upward (power on), the carrier of ink isn't even move to ink cartridges which can be changed. I try to move with force, but it does not move (if I use more strength, somethings will break). Ink is a bit new, so I don't know it still has ink in there.

The steps I've tried:

plugged the power supply into the wall outlet

roller cleaning

THERE IS NO PAPER or PAPER PIECES BETWEEN ROLLERS (I checked like 20 times)

reset the printer

There is a large black gear coupled to a white average speed on the left side near the bottom of the printer. I manually drove the speed by pressing (rotation) of North (or forward or to the rear of the printer) for a few seconds and once I did that. the ink carrier was able to move as it's supposed to, and I could see the ink. but once the power is back on, the carrier of ink was in the locked position and fights again and gives me the paper jam error.

I don't have really any troubleshooting documents on the CV online on how to fix a jammed media of ink and clearing paper jams, so I'm out of options.

It is plugged into USB

The main problem is the paper jam error.

I don't know if the stuck carrier of ink is the cause.

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Hi @Comp-Tech.

Thank you for joining the HP Forums!

I noticed your post that your printer HP Officejet pro 6230 receives a constant paper jam error. I'm happy to help you!

Since you did all the steps already to troubleshooting in this guide, A 'transport Jam' Error Messageand this guide, "Problem of tray or paper jam" Error Message appears, as well as the reset of the printer. The next step is to fix the printer / or replaced.

Please Contact HP phone support for assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Best regards!

Tags: HP Printers

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