OfficeJet Pro 6830: Alignment of printhead error.

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• OfficeJet Pro 6830: Problem with printhead

  My operating system is Mac OS X 10.5 Yosemite but who did not have the menu drop down.  In any case, I too more ink for my Officejet Pro 6830.  I ran through the troubleshooting suggestions, nothing worked.  I've unplugged and took ink and back in.  My printer was purchased on 06/05/15.  I do not see the feature that allow the print head be replaced, who would say that my printer it just says: Oxc19a0020 and problem with printhead.  It appears so, there is nothing that can be done other than to buy a new printer?

  Solved!  HP sent me a replacement.

• HP Officejet Pro 6830: problem with printhead

  Error message: there is a problem with the printhead

  I turned printer off and unplugged, rebooted and then same message.

  This link explains with this error msg & steps to follow.

  Most likely, you will need to contact HP support.

  Open this link: www.hp.com/contacthp/
  Then enter your product number or select Auto detection
  Scroll up to "still need help? Fill out the form to select your contact options.
  Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appears.

• Printer Officejet Pro 6830: problem with printhead

  Where can I find a solution (repair or replacement) the problem with the printhead?  Call to Staples made me a call to HP and an automatic reply back to www.support, that got me nowhere.

  This is my first answer on this issue known.  Followed by replys supported.

  Read it here, as your warranty would cover the Exchange.

  More information on the trade.

• HP Officejet Pro 6830, model 6: print head problems

  Have an Officejet Pro 6830, model 6835.  Error message received saying this printer had print head problem.  Also the error code oxc19a0020.  Troubleshoot-carried out every day to solve the problem without success.  Reset, change cartridges, activated and deactivated (including source) and nothing has worked.  Bought on 23/04/15.  Only three months old.  Help!

  Hi, I would advise to call HP support immediately about this, as it is likely that you will need a replacement printer.

  Can you please let me know how you go?

  Thank you

  Ciara

  

• Printhead error on 30 - day old HP OfficeJet Pro 6830

  I have a month old HP OfficeJet Pro 6830.  I get the following error: "ERROR: problem with printhead.

  I tried the following:

  (1) the printer reset

  (2) installation of new HP ink cartridges

  (3) selecting "clean print heads" in the menu of the screen - but the printer is not responding

  I have need ideas on what to do next, or if I should just return this printer to die after a month of domestic use.

  Hi Betsy,

  I found a document that talks about this problem.  He recommended that the reset of the printer that list you as something you did.

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/7107898/document/c03026717

  I would recommend the once - printer reset, but if this does not resolve the issue - I return it.

  I'm sorry for the difficulty.

  Jean

• HP Officejet Pro 6830: My 6830 Pro Officejet a error Messege "problem with printhead. Through troubleshooting all.

  My HP Officejet Pro 6830 worked normally and then all of a sudden it started giving the error messege "problem with printhead.  It does no more than print all.  It doesn't let me do any troubleshooting procedures.  I use a wireless network on windows 10 64-bit operating system.  My printer is covered by the warranty.  What can I do to fix this?

  You will need to contact HP for the service, they will probably send you a replacement printer.

  From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
   
  File number and phone number are displayed.

• OfficeJet Pro 6830: there is a problem with the printhead - estimate of repair costs?

  Getting the message "There is a problem with the printhead".  Found the document tracking and troubleshooting got to step 3 where it says "the printer to Service."

  Naturally, when I checked, I found that our guarantee missed three weeks ago.  The printer lasted more than a year...

  No idea what it would cost for this repair?

  Or given the pricing model for ink jet printers, are we better off he throw?

  We had an Epson printer that has lasted several years; Maybe we should go back to them?

  Hello

  Try to contact the HP Support by filling out the form below, you will receive a case number and the details of the phone:

  Note: Changing the country click and select your region as required

  https://support.HP.com/us-en/contact-HP/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/5390308

  Be sure to have proof of purchase available to provide the necessary technical support representative.

  In my opinion, that they might be able to help without charge if shortly after the end of your warranty period (even though I'm the head of my experience, not on behalf of HP).

  Do it as soon as possible and let me know how it goes.

  Shlomi

• OfficeJet Pro 6830 e: Message 'there is a problem with the printhead"

  How can I fix there is a problem with the print head.

  Hello

  If I could get help on the questions of my print head on my e-ALL-in-one-HP OfficeJet Pro 6830 series. I found information on the HP site that there are problems with this series and there may be given replacement printers. idk

• OfficeJet Pro 6830: Recovery saved faxes

  Have an OfficeJet Pro 6830 with a dead print head. HP is a printer replacement, but we have about 15 faxes in memory that cannot be printed.  Is there anyway to get back them?  We have set up reception digital Fax once we discovered the printhead was bad, but which only send new faxes.

  Hi @GboOffice,

  I see by your post that the printer is replaced and you want to know how to recover 15 faxes in memory of the printer. I would like to help you today.

  If the digital fax has been installed prior to this show, you could have been saved by the software.

  The printer must be able to print newspaper of faxes, to retrieve faxes in memory. With the printer is in an error state, unfortunately it is not possible.

  Thank you.

• HP Officejet Pro 6830: HP Officejet Pro 6830 fails to print color

  My HP Officejet Pro 6830 stopped printing in color.  All cartridges are new HP cartridges.  I took all those out and reinstalled them but even that prints black.  I have done a clean print head and alignment but still only prints black.  I went online and downloaded all of the software for this printer and still only black print.  Any ideas how to solve this problem?

  I have another 3 months on my warranty.

  I called HP Printer Support nd everything I had to do was go through all 3 levels of print head cleaning.  Now my HP Officejet Pro 6830 print in all colors.

• HP Officejet Pro 6830: Unable to communicate with the Scanner

  Printing is fine and just impossible to scan.

  I tried to solve the problem of scanner/copy of the measures:

  1. run a 'HP Print and Scan Doctor' to check

  2. click on 'Scan of difficulty' to identify the error

  3A through the steps with all green ticks, with the exception of the driver with a «!»

  4. with the result, I went and download the latest driver to update the scanner and also did a update system for you ensure that the printer is so far

  5. after the update I still get this message from the scanner "Unable to communicate with the Scanner" and when I press the button of scan/copy the printer only a "ding" sound occurs but nothing is scanning / copy

  Note: I brought the printer 2 months ago and this is the first time that's happened

  Hi @Flash1688,

  Welcome to the HP Forums!

  I see that you are unable to communicate with the Scanner with your HP Officejet Pro 6830 on Windows 8.1. I'm happy to help you!

  If you just try to make a copy with the printer, it works? You see on the screen of the printer error messages? Copy of Documents. Also, if you lift the lid of the scanner during the copy process, you see a light come ON and the scanner bar moving?

  In the meantime, please, try the procedure described in this guide, a message 'no computer found' for HP Officejet 6810 and HP Officejet Pro 6830 e-all-in-one printerand let me know what happens!

  I hope hear from you soon!

  "Please click the Thumbs up icon below to thank me for having responded."

• My new printer HP Officejet Pro 6830 continually prepares to scan whenever it is turned on.

  My brand new HP printer officejet Pro 6830 repeatedly "prepares to sweep" movement of the scan head in position again and again each time it is turned on. What is going on?

  Welcome to the HP Forums @jporter0,

  I saw your post on your Officejet 6830 attempting to initialize a scan when the printer is turned on and I wanted to get do you I share my suggestions.

  Try a power reset to start and make sure that the printer is connected directly to a wall outlet, avoiding the power and surge arresters bars.

  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  When the reset is complete, try to make a copy, print, scan again and let me know if you see any problems with these features. If you notice the error codes, include them as well!

  Hit the "Accept as Solution" If the issue reached a resolution! Click on the thumb below to love my post or show thanks to me to lend a hand up!

  Good luck

• OfficeJet Pro 6830: replaced warranty for printer and cartridges of manipulation

  My Officejet Pro 6830 AiO printer doesn't have 3 months after purchase (power supply is ok, but it no longer lights). I contacted HP support and a replacement printer is on the way.
  Unfortunately I replaced all ink cartridges 'setup' 4 with brand new just a few days before the failure of the printer, so I asked the Lady to support (good person) if and how I can recover the defective device.
  She told me to take off the cartridges of the faulty unit and retain them for the replacement printer, but was to serve once the "setup" cartridges sent with the unit will be out of ink.

  Now, I have some doubts:

  (1) when I take my full semi the defective printer cartridges, I fear that the ink will start to dry... should I cover the opening at the bottom of the cartridges with tape? Will it be enough?

  (2) the ink in the printhead of the defective unit will start to get dry as well. The defect of the device is clearly in electronics, while the print head has worked perfectly. Isn't bad to leave the print head is clogged by dry ink? I still have empty cartridges "setup" out (differentiation 'stock' of waste...) should I put them on the print head?

  (3) the defective printer does not turn so to loosen its cartridges, I need to manually pull the cart of the printhead to the center position. Is it Ok?

  Thanks to all those who will clear this point to me.

  Hi @RickyGold,

  Welcome to the HP Forums!

  I see that you have questions about your printer HP Officejet Pro 6830. I am happy to answer these questions for you!

  To answer your questions:

  1. To properly store the cartridges, I suggest you put them in an airtight container, such as a ziplock bag or Tupperware. Make sure that the contacts on the cartridges are not touch anything.
  2. I wouldn't worry about the obstruction with the defective printer printhead.
  3. I suggest to try to move the cartridge door manually, but don't force it, if it will not move freely. If you are unable to get the cartridges, please contact HPtelephone support for further assistance. As they would be able to replace the cartridges for you. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Hope that answers your questions and have a nice day!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Officejet Pro 6830: HP Officejet Pro 6830 @hpeprint address not printing

  I just added my new HP Officejet Pro 6830 to my home network.  The printer is set up for my network with a Wi - Fi connection.  All updated software has been installed.  My operating system is Windows 10 (64-bit).

  When directly connected to my network, printing and scanning to my laptop, android or iPad works very well.

  However, when I'm away from my home network, I am remotely sends print jobs to my address [email protected] which is related to this printer with no result.  No error, no engravings, nothing.  I tried emailing my android phone, my iPad, even your laptop via Web site from my e-mail.  Nothing.

  Because the printer works well when I'm inside my network, is there something I have to during installation?  Do I need to make changes in my configurations?

  Any help is greatly appreciated.

  Hey @CTFaninNJ,

  I see that you encounter some problems with the help of ePrint to print from your mobile devices on your Officejet 6830 e-all-in-one printer. I can help you with that.

  Here's what we will do:

  1. Turn the printer off.
  2. While the printer is off, remove the power cord at the back of the router for a minute.
  3. When the lights come back on the router, turn on the printer.
  4. On the printer, click web services icon in the lower left corner of the display screen.
  5. Compare the address of the ePrint printer to the ePrint address as it appears on the app. If it is different, you must change the address ePrint in the application on the device.
  6. Try to send a document ePrint by sending an email.

  Please let me know if this allows you to ePrint or if you have other questions. If not, have a great weekend!

  If it solves your problem, please help other users find this thread by clicking on accept Solution below my post.

  If you appreciate my help, please inform other users by clicking on the icon below my post thumbs up.