OfficeJet Pro 6830: Printer several times in the process of disappearance

I keep having trouble with my printer. It worked fine for a few weeks, when I first bought, and then it suddenly stopped to record with my mac, despite being connected via USB.

The first two times, as it happened, I spent a LOT of time searching through your forums, find an answer later. I'm clearly not only the person with similar problems - don't know why you guys can just put up a page on this topic and facilitate the difficulty.

However, today I find no solutions. I don't have the technical knowledge to make things complicated and I am appauled that HP does not have a call center or lives the Charter for me - I saw the mention of these things, but I can't find where on your website that offers them. Maybe because I'm in Australia. HP has proved to be an extremely bad for making choices.

Why my printer don't suddenly ceases to be detected? I had an old printer old until I upgraded that NEVER had this problem. Please tell me how to solve this problem. (and band not only help, but stop to happen). I rely on this printer, every day and every time it disappears, I lose a lot of time trying to get connected again.

Hi @NaomiC,

Welcome to the HP Forums!

I noticed that your printer HP Officejet Pro 6830 maintains endangered, on Mac OS X 10.10 Yosemite. I'm happy to discuss this issue for you!

A few questions for you:

  • When the printer breaks off communication with the Mac, you are still able to make copies, using the glass of the scanner of the printer? Copy of Documents.
  • Have you tried to connect the printer USB cable other ports on the Mac?
  • Have you tried another USB printer cable?

In the meantime, please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know what happens!

Hope this guide helps and hope to hear from you soon!

If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

Tags: HP Printers

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    2. click on 'Scan of difficulty' to identify the error

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    Hi @Flash1688,

    Welcome to the HP Forums!

    I see that you are unable to communicate with the Scanner with your HP Officejet Pro 6830 on Windows 8.1. I'm happy to help you!

    If you just try to make a copy with the printer, it works? You see on the screen of the printer error messages? Copy of Documents. Also, if you lift the lid of the scanner during the copy process, you see a light come ON and the scanner bar moving?

    In the meantime, please, try the procedure described in this guide, a message 'no computer found' for HP Officejet 6810 and HP Officejet Pro 6830 e-all-in-one printerand let me know what happens!

    I hope hear from you soon!

    "Please click the Thumbs up icon below to thank me for having responded."

  • HP OfficeJet Pro 8610: Printer cannot connect to the new wireless network

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    I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

    If you are unfamiliar with the operation of the function of private messages of the Forum, this post has instructions.

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    Hello

    Thank you for using the forum.

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    http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/5390308#Z7_3054ICK0K8UDA0AQC11TA930C7

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    Hello

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  • HP Officejet Pro 6830: Officejet Pro 6830 prints black, no color

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    Hello @portraitmac!

    Thanks for posting on the HP Forums!

    I'd be happy to give a hand on this black and white printing problem.  If the printer is able to do a self-test or print from another device in color then the issue is likely related software on the MacBook.  The fist thing I suggest resets the printing system in Mac.

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    Printer works fine.

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    Hello

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    If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

    I hope this helps. Have a great day.

  • HP Officejet Pro 8610: printer directly connected to the Internet

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    mcbrighde

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    Hello

    our new printer (office jet pro 6830) wireless works well until we try to print 'best quality' mode or when the file contains many colors (large black or colored surfaces). In these cases it stops just printing in the middle of the page, which gives us the message "printing" cancelled

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    Hello

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    If my post is solved your problem and click the accepted as button solution under him.

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