OfficeJet Pro 6830: replaced warranty for printer and cartridges of manipulation

Similar Questions

• HP Officejet Pro 8630: Internet connection for printer

  Hello

  I recently bought a HP Officejet Pro 8630 all-in-one printer and currently it hooked to my computer via a USB cable.  Everything works fine.

  I want to participate in the program of alternative to instant ink HP Service.  To do this the said program brochure that I have my printer is connected to the Internet.  I have never made a connection like that.

  Currently, I don't have a cable modem wireless.  Do I need to have a cable modem wireless to connect my printer to the Internet?  If this is not the case, how can I connect my printer on my existing cable modem?

  My cable modem is: Motorola SURFboard of SBV5220

  Thank you

  Mark

  Hello

  Your printer needs to have an ethernet port in the back, where you can connect a LAN cable. You will need to connect a LAN cable to a free port on your current modem on the back of the printer - this should establish an internet connection.

  

• Printer HP Officejet Pro 6830: OS 10.6.8 and Officejet Pro 6830

  I just bought a HP all-in-one Officejet 6830 Pro printer, fax, scanner, copier.  I connected it to my laptop, a MacBook Pro OS 10.6.8.  It copy in color, but it will not print from a file in color.  He apparently correctly scan in color, but not to print the scanned in color.  How to print in color?  I can't upgrade my system because I will not be able to access critical software.  What recourse do I have?  When I bought it was incompatible with some operating systems, there is no warning!

  Hey @cshein,

  Welcome to the Forum from HP Support.

  I understand that you encounter an incompatibility between your old version of Mac OS and your new HP Officejet Pro 6830 e-all-in-one printer.  I would like to help.  I can certainly sympathize with you on this one - even if your Mac is not old in real terms, Snow Leopard not blessed with a specific driver for your printer.  I have a workaround that you can try:

  The steps I posted in another thread here suggest using the generic PCL driver for the Mac.  This thread is about a former printer used with Yosemite, this article indicates that the similarities between the latest version of Mac and Snow Leopard are close enough to my advice work with your devices.  Let me know if this approach to configuration works and allows you to print in color.

  Note that the generic PCL printer driver probably won't make you analyze the features of the computer.  If you want to scan without using HP software, click here to get suggestions from HP on how to do it.  Note that this article 10.7 Mac users - oriented steps must always be relevant as Apple Preview, picture Capture and printing and scanning app are all common Mac OS applications that probably are Aussies in versions older Mac OS.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• OfficeJet Pro 6830: REPLACEMENT status print Officejet Pro 6830 says no Ink/toner

  Received a replacement Officejet Pro 6830 due to print head problem - new printer will print live but will not print a Microsoft Word document: status says no toner/ink.  Any ideas?

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• HP Officejet Pro 6830: HP Officejet Pro 6830 @hpeprint address not printing

  I just added my new HP Officejet Pro 6830 to my home network.  The printer is set up for my network with a Wi - Fi connection.  All updated software has been installed.  My operating system is Windows 10 (64-bit).

  When directly connected to my network, printing and scanning to my laptop, android or iPad works very well.

  However, when I'm away from my home network, I am remotely sends print jobs to my address [email protected] which is related to this printer with no result.  No error, no engravings, nothing.  I tried emailing my android phone, my iPad, even your laptop via Web site from my e-mail.  Nothing.

  Because the printer works well when I'm inside my network, is there something I have to during installation?  Do I need to make changes in my configurations?

  Any help is greatly appreciated.

  Hey @CTFaninNJ,

  I see that you encounter some problems with the help of ePrint to print from your mobile devices on your Officejet 6830 e-all-in-one printer. I can help you with that.

  Here's what we will do:

  1. Turn the printer off.
  2. While the printer is off, remove the power cord at the back of the router for a minute.
  3. When the lights come back on the router, turn on the printer.
  4. On the printer, click web services icon in the lower left corner of the display screen.
  5. Compare the address of the ePrint printer to the ePrint address as it appears on the app. If it is different, you must change the address ePrint in the application on the device.
  6. Try to send a document ePrint by sending an email.

  Please let me know if this allows you to ePrint or if you have other questions. If not, have a great weekend!

  If it solves your problem, please help other users find this thread by clicking on accept Solution below my post.

  If you appreciate my help, please inform other users by clicking on the icon below my post thumbs up.

• HP Officejet Pro 6830: No driver for Mac El Capitan HP + HP Officejet Pro 6830 all-in-in-one

  I installed my OS from Mac to El Capitan (10.11.1).

  Have the HP Officejet Pro 6830 all-in-One. The printer driver will only up to Mountain Lion (10.6). What should I do for a driver?

  Thank you.

  @Amanda1234

  Try this one.

  http://FTP.HP.com/pub/softlib/software12/COL54368/bi-131213-2/HP-OfficeJet-Pro-6830_v12.36.0.dmg

  REO

• OfficeJet Pro 6830: Incorrect warranty information

  I recently got a replacement for my printer and the extended warranty.  When I checked the status of the warranty online, the serial number and product # were correct.  However, these # s are incorrect on the "receipt of the customer product" that was sent to me.  How can I get this fixed?

  Hi @Ipo,

  Welcome to the HP Forums!

  To get your warranty information corrected, please Contact HPtelephone support for further assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Best regards!

  "Please click the Thumbs up icon below to thank me for having responded."

• OfficeJet Pro 8600: Replacement of the 950 and 951 with 950XL & 951XL cartridges

  I replaced all cartridges start-up who were 950 & 951 with 950XL and 951XL. I now have a lot of wet ink over printed pages and printing is unreadable. It is the upgrade to XL one no no?

  XL 950 and 951 cartridges should work correctly in the Officejet Pro 8600, I had no problems using it in my Officejet Pro 8600.

  Are your cartridges HP is authentic or third?  The latter often have problems, see the third part study here:

  http://www.buyerslab.com/products/samples/HP-inkjet-cartridges-vs-refilled-cartridges.PDF

• HO Officejet Pro 8000 wait long for printer to respond

  I have an Officejet Pro 8000 A809N and am having to wait like 5 minutes for my print jobs print.  I get also two series of prints, instead of the 1 I ask

  Hi Jenny and thank you for getting back to me!

  I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

  Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

  I also run your Apple updates: OS x: Mac App Store apps and OS X update

  After the updates, I recommend the printer time: installation and using the printer on a Mac.

  Good luck and please let me know how it goes!

• HP Officejet Pro 8600, bad size for printing of the Corel product in the suite

  When I try to print a job with Corel Photo-Paint, Corel Draw, I can't print the same size I see on the preview before printing of the program. For example if I want to print an A4-sized photo, printing out a sheet with a copy of a porzion of photography, as if the sheet does not match.

  In the Corel print configuration, for the orientament of the page, I 'Use the default printer' but for the dimension it is not anything, but with my previous printer, this setting out from the printer driver.

  Please help me, because I work a lot with this two program, if I cannot print I have to change the printer with each other!

  Thank you

  Hello Travis,

  Beatifull! Your solution is ok, now, the impression of the project was the right size.

  The driver for Deskjet 6980 it seems to work perfectly. I think that this interface is better for officejet driver. There the preview before printing for example, and I think I'll use it.

  Thank you!

• HP Officejet Pro 6830: my HP officejet pro 6830 trouble with remote printing

  I have set up my printer without problem. I tried to use my remote printing, and it won't work. I looked up using HP, called and all they said was that my laptpo need $299.99 to fix my computer! They never tried to help me learn how to use my remote printing. They just said if I wouldn't spend money that they could not help me and hung up. Disappointed by HP to send me in a foreign place to get money from me. When they discovered I was old they wanted nothing to do with me, I have same ezplained I was new to the computer for learning. Please help me or I have to pay the money foreign co. ! Thank you.

  Hello @toby456,

  Welcome to the forums of HP.

  I'm sorry to hear about your experience on the phone.

  Looks like you're done by talking to a third party.

  HP has a Department of Service of Cloud Computing.

  Dealing with remote printing and how to make part of their support.

  It's a service support, that is, there is no charge or fee.

  Please contact our Cloud Services at 855-785-2777.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Opening hours:

  Monday-Friday 08:00 - 23:00, sat 09:00 - 20:00 -
  Monday-Friday 07:00 - 22:00, Saturday 08:00-19:00 - CST
  Monday-Friday 06:00 - 21:00, Saturday 07:00-18:00 - MST
  Mon - Fri, 05:00-20:00, Saturday 06:00-17:00 - PST.

  If you prefer to read how to get started, please click on the following link.

  Getting started with ePrint

  If you have any other questions please let me know.

• OfficeJet Pro 6830: Remove old HP printer connected

  I just received and installed a 6830 JO reconditioned to replace under warranty.  I want to remove the old connected HP printer, but REMOVE PRINTER link is grayed.  Any suggestions?

  Hey @racerbrb,

  I see that you have some problems with the removal of your old connected HP printer. For this issue, you will need to contact HP Cloud Services directly. You can do this by clicking on this link and fill in the form below. If you have an instant account of ink that has been saved to your original printer, make sure you leave the chat or phone agent know immediately so that you get to the correct service.

  Please let me know if they are able to help you with the removal of the printer. If you get all solved, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP OFFICEJET PRO 6830 E - AIO PR: where and how to Exchange/Trade

  My printer has a bad print head, so I was able to exchange free of charge and received the new printer.  So, I received an email telling me that I have to return the old printer for the Exchange upgrade.  But I don't know where to send it?  And do I have to pay to have it be referred?  I checked through e-mails to HP, and then in the box, and I can't find instructions.

  CSO number:

  [Personal information]

  If you have the number, you used initially to contact HP support you would use the same phone number to contact HP support again. If this isn't the case, then you can use this link to contact the HP support directly.

• HP OfficeJet Pro 6830 all-in O: printer 6830 fax receive not when auto answer is disabled

  I have a phone that has an included answering machine. My connections with the phone jack, phone and printer are all properly connected and voice calls and faxes are basically works well.  My problem is when I have the off Auto answer and I receive a call, the answering machine get it if they want to leave a message, but if they press send at the end of a FAX, it won't in fax mode.  I have to be present and manual press FAX on my end.  If I put it on Auto answer, then when the phone rings and he answers it automatically in FAX mode, regardless if it is a fax or voice call. The rings before answer is 4, but I also tried with 2.

  How can I configure it so that I can do both... which means that when a call comes in, it can get picked up by the answering machine if they want to leave a message or if they want to send a FAX, press they SEND to their end and it passes the FAX on my end.  I used to have like that with my other all in one printer so I know its possible... at least with another HP model.   Thank you in advance.

  Try all the 'rings to answer' on the fax machine to 6. You must set the 'rings to answer' on the bigger than the 'rings to answer' fax on the answering machine the answering machine have a chance to pick first, and if it is a fax tone, the fax is then pick up.

• OfficeJet Pro 6830: Recovery saved faxes

  Have an OfficeJet Pro 6830 with a dead print head. HP is a printer replacement, but we have about 15 faxes in memory that cannot be printed.  Is there anyway to get back them?  We have set up reception digital Fax once we discovered the printhead was bad, but which only send new faxes.

  Hi @GboOffice,

  I see by your post that the printer is replaced and you want to know how to recover 15 faxes in memory of the printer. I would like to help you today.

  If the digital fax has been installed prior to this show, you could have been saved by the software.

  The printer must be able to print newspaper of faxes, to retrieve faxes in memory. With the printer is in an error state, unfortunately it is not possible.

  Thank you.