OfficeJet pro 6830e: continuous scanner blinking light under the guise of officejet pro 6830e

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  Hello

  1. you have any security program installed on the computer?

  2 did you a recent software or changes to the material on the computer?

  Method 1:

  I suggest you to disable any anti-virus program and check if the problem persists.

  http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software

  NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2:

  You can also run the printer Troubleshooter and check if it helps.

  Open the printer Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Method 3:

  I also suggest to try to run the System File Checker scan on the computer. The scan will replace all the Windows files corrupted with new ones.

  Click on the link mentioned below for further guidance on the scanning of the file system Checker

  http://support.Microsoft.com/kb/929833

  See also:

  "The computer cannot communicate with the scanning device" Error message in Windows Vista

  http://h10025.www1.HP.com/ewfrf/wc/document?CC=UK&DLC=NL&DocName=c00852756&LC=en

  I can't scan in Windows using the HP software

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02661093&tmp_task=solveCategory&cc=us&DLC=en&LC=en&product=4323659

  Hope this helps and let us know if you need more assistance. We will be happy to help.

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  Download the manual here.

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