OfficeJet Pro 6835: Error: there is a problem with the printhead

I see that the only recourse for all those who, so far, should be under warranty.

We rarely use the printer, if the error occurred when he was one month, per week and five days out of warranty.

Someone has managed to speak to give them some satisfaction?

Obviously, it is a known issue with this printer, and we would he probably discovered (only used a set of cartridges so far - as I said, it is not so much) if we had given him more difficult to use.

Thanks in advance.

Don.
Pavilion Media Center a1610n
128 MB nVidia onboard graphics card
Windows XP SP3
1 GB of memory (about to extend to 4 GB)
Hitachi 250 GB HD sister

Hi @WestofYouLB,

Welcome to the Forums of HP Support!

I see that your printer HP Officejet 6830 reports a "print head problem. I would be pleased to direct to the correct Department to help you. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I understand how this must be frustrating for you, because you don't use the printer very often.

Due to the nature of the error message on printer HP Officejet 6830, I highly recommend contacting HP to see what your options are.

Contact HP for service in all countries except Asia-Pacific.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number are displayed.

Please reply to this message with the results. I can't wait to hear strings attached good luck!

Tags: HP Printers

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