OfficeJet Pro 8100: Problem with airprint

Our printer is officejet pro 8100. My iOS is 9.3.2 but not sure about the version of the printer. The first time we buy there worked with Apple airprint. Lately, we can't use airprint more which is very uncomfortable. EPrint still works well, however, we do not normally use it. We tried all possible solutions. The device can see the printer but when we choose the printer it disappears from the list. What should we do?

Hello @Penny3425,

Thanks for dropping by the HP's Support Forums! I see that you can not use AirPrint with your HP Officejet 8100. You are still able to use the ePrint feature.

I would like that you start here: Wireless Printing with Apple's AirPrint

Please see the 'No Printers Found Air' section and make sure that no troubleshooting steps were missed.

This aid?  You are now able to use the AirPrint feature. I'll watch for your reply.

Let me know the results. If this resolves the problem please let others know to mark this message as "accept as Solution".  Just say thank you, please click the ' Thumbs Up ' button. If you need more assistance let me know and I will gladly do whatever I can to help.

Tags: HP Printers

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