OfficeJet Pro 8500 a - problem with the wireless radio

First of all, I'm sorry for my bad English. I hope that you have little imagination when reading. I'll start to describe the problem and the lower list, I hope, all the relevant information you need to help me.

Yesterday, I bought a brand new OfficeJet Pro 8500 has.

Since I have found a little bit of my computer and my router I configure for wireless connection.

All whent fine, the printer connected to my WIFI network without any problem and I was able to do a scan using the HP scanning software. How ever, when you try to scan a document nother directly after the first that did not work. I got an error message on the computer telling me that the computer could not connect to the scanner and it could be caused by the firewall. I also tried to print a word document, but it seemed that the document could not be sent to the printer during the observation of the State of the printer. Finally I gave up the print job and began to study the problem.

By using the service to help in the HP software that I did all the things he suggested me to do. I have disabled the firewall, open TCP/UDP ports, restarted the router, the computer and the printer in different combinations, nothing worked.

All the while the printer was connected to my WLAN, indicated by the State of the network printer and the router. I was about to give up but thought I should try only to disable and enable the transceiver wireless in the printer. To my surprise this solves the problem. I was in a position of scan and print documents.

Today, after work, I tried to do another analysis, and the same mistake was present. Once more I did magic with the wireless radio and it has temporarily solved the problem, but he came back a few minutes later.

Summoriz, the error can always be corrected by disable and enable the radio wireless, but after some time (a few minutes) the error returns that it self.

I played a bit and discovered that it is possible to access the built-in Web server during the error. Not all functionality of the EWS seems to work perhaps (it's OK) but I can't among many things has see the State of the network and I can even do an analysis using the integrated Web server.

I tried to reconfigure the printer using the printer setup wireless and also after a reset of the printer and it does not help.

I hope someone on this forum knows a solution to my problem.

Useful information:

Computer OS: Windows 7

Router: Thomson TG784 (I have an internet connection, phone and TV provider and this box takes care of this)

Encryption: WPA - PSK

WLAN: 802. 11 b / g

No filtering MAC or SSID hidden

Other devices on the network are two mobile phones and a Motorola Xoom Tablet

Printers, IP address: 192.168.1.81

Firewall: WIndows (the router is disabled)

Concerning

Thord

Problem solved. Reinstalled the PC s/w has little time and finally he solved the problem.

Tags: HP Printers

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