OfficeJet Pro 8500 A909n Firmware update froze

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• HP Officejet Pro 8500 A909n: HP Officejet Pro 8500 A909n - heads will not snap.

  HP Officejet Pro 8500 A909n - heads don't align.

  -replace the heads-get green light in the HP utility on both

  -replace the ink

  -reset printer.

  He's still not the alignment - mires look OK (2 and 3) with the exception of the verticle (focal 1) lines

  second line 3 game are a little out of the middle (vertical)

  Anything else I can try?

  Hey @bgflyer,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the alignment of your Officejet 8500 first all-in-One printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve problems of alignment with your printer.

  If after the above, that you can't always line up, the printer must be replaced. You can contact the HP Support by clicking here and filling out the form below to see what options are available.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8500 A909n

  I have a HP Officejet Pro 8500 A909n I've had for a while.  Recently it from printing in pink even though my settings was to black ink only.  Then he stopped and started printing in black.  Want to know what caused this.

  Also, I wanted to know if in order to print in black so the color cartridges have ink inside.  I read somewhere that the carridges themselves must be in place, but he said not that the color cartridges must have ink inside.  I do not use color and don't want to buy new cartridges of color if I have to.

  Would like to help on these 2 points.  They can even be linked to the problem.

  Thank you.

  Hello @JCooper615!

  Thanks for posting on the HP Forums!

  You mentioned that the printer printed pink when you had selected only black print cartridge.  I'm not exactly sure what caused this, but I can provide a few suggestions that can prevent it from happening again.

  Its possible to print to the printer head needs to be cleaned.  To perform a printhead, cleaning the printer just tap the "setup" on the screen of the printer.  Once your menu setup press "Tools", and then press "clean printhead".  The printer will run the print head cleaning and print a report.

  Another thing that I suggest is to remove the printheads and clean them manually.  Sometimes the ink can fog up on the copper of the print head contacts.  This can cause a bad electrical contact and may result in poor print quality.  For instructions on how to clean the printhead manually, click on: http://support.hp.com/us-en/document/c01609042

  The printer takes 4 cartridges and 2 print heads.  The print heads are making to put ink on the page and they need to be replaced at any time.  If the problem persists, you may need to install a new print head.

  You also want to confirm if the printer needs color cartridges to print.  The printer requires all of the ink must be installed to be able to print.  If a color cartridge is empty, then the printer displays a message that it is unloaded.  The message will not disappear until this new cartridge is installed and will prevent you from printing.  When printing in black the printer still uses a small amount of color.  This is to ensure to don't clog the tubes of ink and the print heads do not dry out a lack of use.

  Some printers cartridges that have integrated print heads.  Some printers as the ENVY 5530 and Officejet 4630 do not require the color cartridge too be installed to be able to print.  They can print mode single cartridge.  So if you exhaust your colors you can just take it off and continue to print in black and white.

  Thanks again for the display on the HP Forums!

  Enjoy your day!

• HP Officejet Pro 8500 A909n - Windows 7 Driver needed!

  Hello

  I just bought HP Officejet Pro 8500 A909, and he does it not install on my Windows 7 RC1 installation. An updated driver is needed.

  I wonder if there is no known workaround solution? I tried compatibility mode and run as admin, comes to about 90% ish and - error.

  How can I be sure that HP will make a Windows 7 driver for this model, if I need to return it as soon as POSSIBLE.

  Thank you

  Message edited by MiahX on 07/06/2009 10:20

  @ellirdad. I'm 100% agree with you want HP to solve the driver problem. It's quite maddening.

  If you download and use the basic driverset, it works very well (I use Windows 7 RC1 x 64).  This is after forcing it to run in compatibility mode, of course. You can scan, fax, etc. Works very well.

  I tried to install the driverset full and also had the problem where it would freeze at 96% and eventually times out. I was bored and deicided to make an investigation of the sound problem have is a file named flash9f.ocx. Apparently, he's trying to 'register' this file with Windows and she fails. I have not dug too deep, but I tried to download and manually save the flash9f.ocf and there still no, then who knows. I hope that HP will get on the ball and give us some Windows 7 drivers soon.

  Message edited by Method2Madness on 08/19/2009 10:53

• OfficeJet Pro 8600 Premium Firmware update

  Hello:

  Known issues with the recent firmware updated for Officejet Pro 8600 Premium of CLP1CN1150CR to CLP1CN1322CR?

  I created the shortcut on the desktop and have printed the presentation and installation Instructions. The printer is connected locally (via USB) to my PC from main office (where I do the upgrade). And I will follow the instructions to make a break my firewall (KIS2013).

  It looks like a simple process, but flashing firmware & BIOS updates on material/mobos make me always disgusted.

  So I'm just now - inquire in advance - of known issues with this particular update or the update process? Thank you!

  daledoc1
  ------------------------------
  OfficeJet Pro 8600 Premium (USB-hand DT & wireless-LT)
  OfficeJet 7410 (USB-old DT & wireless-LT) - still works very well!

  view 58 and no response? Bad luck.

  Well, too bad.

  I guess it is "resolved", I advanced and performed the update.

  I pause my AV/Firewall during installation.

  It took about 5 min or less via a USB connection.

  Also, I restarted the computer after being full, like the phone that recommended technical support, even if restarting is NOT listed in the instructions.

  It seems to have been successful.

  Thanks anyway!

  P.S. for anyone who needs to do this, please don't forget to read the instructions, in particular the warning to the 8600 a connection to the computer via hard wire (ethernet or USB), no wireless. (I don't know if the update could interrupt or not, or if the printer would be damaged if we tried to do wireless).

• OfficeJet Pro 6830: Despite firmware update OfficeJet Pro 6830 will not recognize 3 cartons of party

  Hello

  I've updated my printer firmware immediately after receving email October 13, who informed me of the new update that would again allow my printer to continue using 3rd party ink cartridges.  However, even after this update--carried out with the support of download HP or what we call the program - the printer still refuses to acknowledge the 3rd party cartridge.

  Am I the only one having this problem? What is the solution?

  Sincerely,

  Adrian Hughes

  Hello

  Please re - download and run the *.exe file to apply the fix.

  Kind regards.

• OfficeJet Pro 8500 A909n: Fax e-mail digital configuration, but always print incoming faxes

  How to set up this AIO to prevent to print incoming faxes, redirected to email (digital Fax Setup)?

  Thank you

  FredVe

  Hello FredVe

  The following can be found on page 91 of the user manual. (Officejet 8500 manual)

  To change the settings of the device control panel

  1.

  Press the (Setup) button, select Basic Fax Setup, then Fax to PC.

  2.

  Select the setting you want to change. You can change the following settings:

  •

  View PC hostname: displays the name of the computer that is configured for

  administer a Fax to PC.

  •

  Turn Off: disable the PC Fax.

  NOTE:

  Use the Solution Center to turn Fax to PC.

  •

  Disable Fax print: choose this option to print faxes as they are received. If

  you clear print, color faxes will be always printed.

• HP OfficeJet Pro 8500 A909N: OfficeJet Pro 8500 power Module

  The printer does not turn on, the power adapter light flashes on and outside, light sweep under the glass of the scanner blinks in sync with the light adapter and the power button does not work. When the power cord is disconnected from the printer, but remains connected to the AC, the light on the adapter continues to pulse.  I was wondering if this indicates a failure of the power adapter or a more serious problem with the printer itself.

  Skulker wrote:

  The link you provided describes the problem experienced, but unfortunately the solution wasn't able to resolve the problem. When the module is plugged in AC, the light flashes on and off for the module seems to be defective, perhaps victim of a power surge or slump.  Thanks for your help.

  OK, so change the power adapter.

• New IPad airprint can't find the Officejet Pro 8500 A909g series with firmware DLM1FN1006BR

  The series Officejet Pro 8500 A909g with firmware DLM1FN1006BR is satisfactory airprint on the new IPad?  If not, is there any difficulty?

  No, your printer is not capable of AirPrint and can not be.  You can try other printing applications, like HP ePrint home & Biz.

• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

• OfficeJet Pro 8500 a: Officejet Pro 8500 has more ADF will not work

  like others, I have this problem.  In fact I do not use the ADF very often and this kind of ignored her, but today, that I needed so decided to try to fix it.  I tried most of the fixes here and the first did nothing, but trying to look at this, I decided to put the paper in the ADF, then open the cover and look to see what happened.  My God, he started work.  I let go a bit and then started to lower the lid.  Heck, he stopped.  Essaye tried again, stopped again that I dropped the lid.  Did that a few times and then being qualified professionally I have the fix engineering, a slight slap on the far side of the adf, as on the back of the printer.  Now, my God, it was only half an hour, but the thing works.  Put three leaves there very well.

  If my thoughts are that some switch or sensor is loose or slightly stuck somehow, and that's the question.  Looking at what others have done, I epxect that they opened and closed the lid several times, because it a bank in the meantime or in the process, and perhaps it's her.  Probably HP guys could tell us what it is?

  Hello @billfern,

  I understand that you were familiar problems of automatic document feeder on your HP Officejet Pro 8500 has more e-All-in-One Printer and after trying to solve the problem, you have found that when you lower the scanner the paper process would stop. I'm happy to hear that you were able to solve this specific problem by giving a bit of a slap to the printer. This certainly isn't a standard troubleshooting step, but one that I saw set a number of different problems!

  In your case, I agree that there is a sensor or roller conflict occurring which is at the origin of the book of power question. This may be due to a defect of the real hardware or a programming problem. In all areas of document feeder, it is not so simple. There are many variables that can affect the document feeder Assembly. Some problems occur after crossing the media statement incorrect Assembly or an overload of the Assembly. Other problems occur if a part in the tray is physically broken. And some points can be caused by a programming problem. However, in all cases, if the charger is faulty a replacement of the entire unit would be necessary that the tray is not a replaceable part.

  It is never a bad idea to update the programming on your machine. Even if your specific Officejet works at the present time, I would recommend sending the last update of the Firmware to it. You can download and run the update of the Firmware by clicking on here.

  Thank you for joining the Forums of HP Support!

• Failed to get printer email address on Officejet Pro 8500 a A910a

  Hi HP Support!

  I would like to know how I can get the e-mail address of my printer? My printer model is HP Officejet Pro 8500 A910a. Here's my current installation of the printer:

  1. I've already updated its firmware to include the eprint service.
  2. My printer is already connected to the internet via the wireless network connection.
  3. I am able to print documents using the wireless printing functionality.

  Everything is already OK, except that I can't use the print feature Email Address. Whenever I click the button, it says 'the printer could not connect to the server' (note that I have already activated my Web Services printer). He also says that I need a parameter to connect to the printer of proxy server.

  That's my problem. I already looked for my proxy and there is none. I tried to watch using my Firefox browser and the browser I.E via internet options. I even googled 'what is my proxy setting' and the result says 'no proxy server detected' just my IP address.

  Please help me with this. Thank you!

  Hello

  The steps below a usually resolve the problem you are experiencing:
  
  1. unplug the power cord at the back of the printer.
  
  2. unplug the power cord at the back of your router (and the modem, if they are separated from the router).
  
  3. wait 20 seconds, then plug the router (and the modem, if necessary) in.
  
  4. wait for 30 seconds, then plug the printer back and power.
  
  5. press the button on the front of the printer ePrint, and it should try to connect to Web Services again.
  
  These steps usually fix the problem, but if it persists, you can try definition of network information static for the printer (which is sometimes useful to stabilize the ability of the printer to get outside of your network to the internet):
  
  1. tap the wireless at the top of the screen of the printer and note the IP address.
   
  2. Enter the IP address in the address bar of a web browser on a computer and press on enter or click the go button browser.
   
  3. the printer status page must be open.  Click network in the upper part.
   
  4. click on networking on the left.
   
  5. Select the Proxy settings.
  Note: If you are prompted for a redirect, click OK.  If you receive a certificate warning, select the option that allows you to continue anyway.
  If you receive an internal system error, refresh the page until it loads the proxy settings.
   
  6. check that all fields are empty.  If they are not, make them disappear and make sure that the Proxy Server requires authentication is unchecked and click on apply.  You should get a success message.
   
  7. click on the network address (IP) on the left.
  Note: If you only configuring IP address and DNS address with a yellow note Configuration, refresh the page until it loads completely.
   
  8. leave automatic IP IP address Configuration.
   
  9 change the DNS address to the manual DNS Server Configuration.
   
  10. enter manual for the manual preferred DNS Server 8.8.8.8 and 8.8.4.4 for auxiliary DNS.
   
  11. click Apply and you should get a success message.
   
  12. turn off the printer for 30 seconds and then turn it on again to force the new settings take effect.

• HP officejet pro 8500 A910: HP officejet Pro 8500 A910 not found.

  When I click the Start scan this popup HPScan happens, however until I uninstalled and reinstalled via software CD there was an another popup that said cannot communicate with a list of things to do including unplug it 10 dry. the router etc and printer.  Which does not appear more and before that, when I printed I need to clear the province of Quebec before the printer would print: WordDoc. Now, it has nothing hanging in Quebec and fact to the printer, but I can't scan. I contacted Sitecom and done everything I can do with them. The IP address is not appear in the properties of the printer, it shows a WSD Port and not TCP/IP. WIFI summary information indicates an IP address which has been registered before the last week power issue. Since this issue, the analysis did not correctly. A month ago there is power problem and when it was all done with, as well as of Sitecom and WLR 5002-AC750 everything worked on this IP address 192.168.2.99; but now the router is not displayed it and when I try to make a connection static it will not accept this IP and indicates the reason because he's not with the router IP listing series. I even restored HP printer, etc. Sitecom said I need to contact you because of the language of the printer or something like that. Please do not forget that helped Sitecom there are a lot of things a few weeks and you have the printer works on the router etc. is not that they are unwilling to help, they are now limited to go further in the problem of scan and I can't give them an announcement IP of the printer that works with the router , but it feels so... How can I get this IP?

  Hi @newdawn,

  Welcome to the Forums of HP Support!

  I see that your HP Officejet Pro 8500 A910 printer will not communicate wirelessly on your network. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that you attempted to assign a static IP address, but the INVESTIGATION period is to give you questions. Please the following steps to help solve the problem.

  What is the IP address of the computer?
  It starts with 192.168.2.XXX?

  • If the computer has a different IP address, such as 192.168.1.XXX. This means that the computer and the printer are on different networks.

  If so, please proceed as follows:

  • Restore the default settings of network on the printer.
  • Run the configuration wizard wireless for reconnected to the network.
  • Click here to update the firmware of the printer.

  TIPS:

  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  You can try to change your WSD printer port by a Standard TCP/IP port.

  Switch your printer WSD for a by Standard TCP/IP port port To do this, you will need your current IP address printers.

  You will then want to follow these steps for the switch port:

• The network file scanned Documents (PDF or JPG) = 0 (OfficeJet Pro 8500 has 910 bytes

  I have OfficeJet Pro 8500 910 has connected to the wired network with domain

  I created a shared network folder with read access to my computer (operating system windows 8 Pro X 64) through IP address of printer

  http://10.181.XX.xxx

  The shared folder has appeared on the screen officeJet and test with success, when I wear analysis on the officejet, the digitized file appeared on the network folder but with of size 0 bytes and does not open even it is pdf or jpg

  I have same door on the other computer is windows 7 PRo X 64 spouse for the same field and scanned documents open succefuly.

  Help, please

  My problem was solved by updating the HP 8500 has the latest firmware

  Thanks for trying to help me

• OfficeJet pro 8500 wireless problems

  Hello

  I have a HP Officejet Pro 8500 has more printer, set up my wireless network. It is connected to my Linksys E2000 wireless router (wireless, do not use the LAN cable). I print from my Win7 64 bit laptop, my iPhone / iPad (via airprint).

  This configuration is used to work perfectly, and 1 day to the other, I can not connect to the printer. I think that this happened after the printer has proposed an update of the firmware. No changes have been made to firmware on my laptop or a router, without the router settings have been changed.

  If I use my i-devices, no airprint printer is detected. From my laptop, I get an error indicating that a connection to the printer cannot be established.

  I tried selecting the IP manually (192.168.1.120), I did a factory reset the printer and run the wizzard wireless again and finally I connected a router LAN cable direct to the printer. I managed to connect the printer to the network, the network printer diagnostics detects any flaws, but the machine is still invisible to other devices...

  Now, I'm quite stuck...

  wingwalker1, is the light on the printer and a solid blue wireless? She has the same IP as before (which is the IP address if it has changed)?

  When you say thayt it has not completed the wireless configuration wizard, at - he gave a specific failure message?

  I want you to do a reset of network. First turn off the printer and the computer, and then unplug the power to the router for 10 seconds and plug it back. Wait for all lights to come back on the router and turn on the printer and the computer.

  Go to wireless menu, reset the network defaults and restart the wireless configuration wizard.

  I would like to know how it goes!