OfficeJet Pro 8500 A910 - security certificate problem

When I try to access certain areas on my 8500 has requiring secure access, I get the following error:

"You have received an invalid certificate.  Please contact the server administrator or email correspondent and give them the following information:

Your certificate contains the same serial number for another certificate issued by the certification authority.  Please get a new certificate containing a unique serial number.

" (Error code: sec_error_reused_issuer_and_serial)"

How can I fix it?

I called HP earlier this evening (25 Oct).  The man who answered was nice and helpful but had never seen the problem.  On his advice, I did a reset of the Internet Explorer options and I could pass by ignoring the problem error/warning on this certificate and change my settings.  However, I still had the annoying certificate warning message in the face all the time.

For Firefox, I followed the instructions on the link below and has been granted access (without the annoying message after accepting the "defective" certificate).  It's a good permanent solution.  The same must be doable for IE...

http://support.Mozilla.com/en-us/KB/certificate%20contains%20The%20Same%20serial%20number%20As%20another%20certificate

Tags: HP Printers

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