OfficeJet Pro 8500 first stopped scanning

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• HP Officejet Pro 8500 first: Feeder does not

  Hello:

  I use a HP Officejet Pro 8500 first all-in-one printer, and recently I started having problems with the document feeder. It always saves when a document is sitting there, but when I choose "Scan" it makes a really loud grinding noise, short and says that I need to reload the document, and then try again. I also noticed that the roller is demeaning not himself, he is already lowered when I place documents in now. I think that maybe that's the problem.

  I also have the error 'Pump motor Stall' when I restart the device.

  No idea how can I fix? I scan a large number of documents in the office and the document feeder is quite crucial for time management.

  Thank you!

  Hello @ddehner523and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have questions about your feed paper.  I would like to help!

  I recommend to remove printer ink cartridges and reset the power supply.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I would also turn on the power of the printer into a different wall outlet.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• HP OfficeJet Pro 8500 first print and mirror for treadmill mouse and t shirt

  HP OfficeJet Pro 8500 first concerns.  I tried to figure out where the printer setting is for printing in mirror.  It is usually in the Advanced Settings tab.  I called HP and was told by 2 different tech, then supervisor that HP does not include this option in this printer.  I tried to explain how I felt it was hard to believe and I was told that it is most likely was an option that was no longer necessary.  I have his name and the file number.  I asked this bump up the level immediately above, because I felt strongly HP has not intentionaly left this option.  I digress.

  Can anyone suggest anything.

  Thank you

  Joe

  Thank you all

  Got it to work.

  990 has not worked, 5600 had mirror but does not print correctly.

  I went to the HP site and downloaded different drivers until I could get to work.

  Thanks again

  Joe

• OfficeJet Pro 8500 first wired referee

  I have a first OfficeJet Pro 8500 all-in-in-one installed on a home network. It is wired ethernet to a Linksys router. I have two computers on the network - a running XP and a Windows 7. Solution Center works very well from the XP computer. On the Windows 7 computer, I just downloaded and installed the latest version of the software from the HP website. I can print to it and he ping the computer 7, but the center of Solution does not work. When I try to open the solution Center, I get the following error message: "HP Solution Center cannot work because your installation of the device is not complete." I have downloaded and run HP Print and Scan doctor, and we found no problem. I hope someone can help. Thank you.

  JP

  Hi jpilegg,

  The message indicates that the installation has failed to complete.

  Please download the uninstall utility and remove the whole driver using level 4.  There are instruction download page.

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-98744-3&cc=US&DLC=en&LC=en&os=4063&Product=3752462&sw_lang=

• HP Officejet Pro 8500 Premium a scanned PDF files in legal format, but I want letter format

  Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500 a Premium makes the computer scans that are of legal size, when well even the original is letter size. I don't see how to change this in the HP utility. I don't have a scanner software, because I was able to install HP. My doc driver does not work either. Any ideas? Thank you.

  Hey @JosieB,

  Welcome to the Forums of HP Support!

  I understand that you encounter, software, scanning and ADF questions on your HP Officejet Pro 8500 a Premium e-all-in-one printer. I would like to work with you today with the resolution of these problems. To make the resolution of the problems I will divide this post into three sections. Each section represents one of your problems. I know that in your message you can set your analysis of the rather than a legal letter and that you use the HP utility by scanning because your drivers and software HP does not able to install correctly on your Mac. I'll also provide you with steps to solve this issue.

  Question 1: The software installs:

  Please perform the steps below to properly install your HP software and drivers for your printer on your Mac OS X 10.7.5 Officejet operating system.

  Step 1: Uninstall the drivers and software:

  Uninstalling the printer software
  
  Step 2: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 4: Reinstall your software and drivers:

  Please click the following link to download and install the appropriate drivers for your HP Officejet:

  HP full feature software and drivers - OS X Lion v10.7

  If you need installation assistance once the drivers are downloaded, please visit the 2 documents below.

  USB: Install Help for Mac OS X 10.7

  Wireless: install Help for Mac OS X 10.7

  Question 2: Could not parse the format letter:

  Once your software is installed properly your HP or HP Scan utility software parameters must be set correctly once more. Here is the HP document on how to Scan with the HP scanning and software without scanning your Mac computer HP software. The support document also explains how to change the settings for scanning.

  Scan from OS X Lion v10.7 with full software functionality HP for HP Multifunction printers

  Failure help, you can also try:

  1 open The HP utility and select your device.
  2. based on Scan Settings open the "Scan to computer".
  3. click on the tab "scan tasks.
  4. Select the shortcut Scan allows to analyze, and then click modify.
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down list next to Cultures to and set as letter
  7. click OK and try to scan the image.

  Question No. 3: Automatic Document does not work:

  Finally, in order to get your ADF, work again on your product, that I will give you some detailed troubleshooting steps. Because you have not noticed if you having paper jam errors or that the product just will not pick up paper at all in the charger, I'll give you the steps of troubleshooting for both scenarios.

  One "original jam: clear jam and press OK"Message appears.

  More than one Page at a time is nourished by the all-in-one -please only through 'three Solution: clean the automatic document feeder' of this document.

  Please let me know if the steps I have provided to resolve your problems. Good luck!

• HP Officejet Pro 8500 has Plus: HP Officejet Pro 8500 a cannot scan more on the purchase of Mac

  I have not had any problems using the printer or scanner on the HP Officejet Pro 8500 has more when I had my old laptop to Windows 7. There was some HP software installed from a CD that allowed me to open the HP application and adjust the settings for scans, save multiple scans in a single PDF etc...

  Since switching to a new Mac OSX desktop computer, I can't install it whatever that either the old CD from my Mac has no CD/DVD drive. The only application of HP on my Mac is now HP ePrint, and which does not seem to offer something to scan with.

  The other option that have left me is to connect the Mac to the printer by USB, then choose:

  Scan > computer > iMac > save in Jpeg.

  But I get the following error message:

  "Connection error".

  The connection to the computer is down or HP scanning application cannot detect the OCR software. Check the computer for more details".

  What do I need to install, or the difficulty to get the scanner to work on my Mac please?

  Hi Karlos444,

  Unplug the printer and reset the printing system:

• OfficeJet pro 8500: is my officejet pro 8500 store all scanned or copied information

  My Officejet pro 8500 dead.  Are there personal information stored in the printer I need to erase or destroy before recycling the machine?

  @No3putt, welcome to the Forums of HP,

  The printer may have stored recent incoming faxes in memory. You can restore the printer back to factory settings to delete all information.

  • Select the configuration Menu, tools, restore the settings by default, Yes.

  That should erase any information that you entered in the unit and you should be good to recycle!

  I hope this information helps you! If you want to thank me for my answer today, click on the below!

• OfficeJet Pro 8600 Plus: Officejet Pro 8600 Plus stopped scanning

  I've been scanning 30 pages at a time and scan has stopped in the middle of it.

  Can someone advise on my problem. The diognostic tool says that is missing a driver?

  Thank you.

  Barbara

  Hello Barbara, alias @Maltesem ,.

  I read on the digitization of problems you are with your Officejet 8600 stop in the middle of a scan. The "full" pilot could very well be missing and causing this problem. Here are some of my own suggestions that I can offer.

  1. uninstall the printer software from the control panel. Make sure that you remove all components of the printer.

  2. restart the PC (important)

  3. download and run the Setup to install the "Full Feature" driver: HP Officejet Pro Full Feature Software and Driver

  Try to scan the image. If the scans still cancel, make sure that the printer is plugged directly into a wall jack, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

  If the problem persists, call us directly to discuss your printing with HP options.

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  

• HP Officejet Pro 8600 Plus stopped Scan of the computer... Said the computer could not be found. Help!

  Hello

  I've been enjoying our HP Officejet Pro 8600 more MFP for a year now.

  Analysis of the it function on our machine no longer works. It indicates that the computer cannot be found. I used this feature all the time in the past.

  I can acquire a scan from an application, like Photoshop and I can scan to a removal storage device, but I can't use the computer Scan, and I really liked this feature!

  A few days ago, our computer has been infected by a virus. A Norton agent could succeed in eliminating it. Do you think this could have disabled the feature computer scanning?

  How can I get the MFP to recognize my computer again? I've looked up and down and impossible to find the solution for this.

  Thanks for any help you can provide!

  (With the help of a HP PC with Windows 7 64-bit)

  This solution fixed my problem:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/scanning-function-does-not-work-but-able-to-print-from/m-p/3604099/highlight/false#M83505

  Thank you very much!!

• OfficeJet Pro 8500 first, working to the new router. Menu locked up now, wireless

  Printer is HP73053C (Office Jet Pro 8500 A909n first) converted from DSL to cable modem.  Now wireless cannot find printer and lost top buttons (Tools, ink level and help) features.  Windows 7 pro 64-bit.  HP support intervened during the WEB search and told me I was out of warranty for them to help me.  Reconnected printer on USB, reinstalled the drivers, (OJP8500VA909_Full_14.exe) thin printer on USB but still can not find way to unlock lock-up wireless.  Still no access tools, ink (try to get to the wireless configuration) or menus help, no answer on the softscreen buttons.

  Please, can anyone help?  Is it possible to perform a "hard reset" on the printer?

  OK, you can try a reset more mild # and 6 keys.

  If this does not work, can you get it to a stable State where you can load the firmware update?

• HP Officejet Pro 8500 first: Printers that HP Business will scan for OneDrive (SkyDrive)?

  Hello:

  The first part of this isn't really the problem, it's just to explain why we are looking for a replacement for this printer.

  Our office is currently using an HP all-in-one Officejet 8500 Pro Premier Series. The charger only really works when he wants (regardless of the resolution of the problems) and we arrived recently on an error message "pump" engine to a standstill at startup (which does not seem to impact, printing, scanning or copying that much). However, our new issue is one that many other experience with this particular model, and it's cyan not print do not at all. I cleaned the heads and blue printing, still does not want to show everyone. Yes, the cartridges are full; No, we don't want to pay $70 to replace part of the printer, when it has enough problems as it is.

  Now, we are looking for a new printer, and my controller wishes to be a brand of HP or a Brother brand printer. We still want an all-in-one, which a lot of HP, however, I need to know which ones will scan actually OneDrive cloud service. I see on e-print and other stuff, but I have no idea what this is. We want just to make sure that our scanner will be useful to our business, and we do a lot of scan-to-OneDrive, but it's a lot of time when the charger does not work all the time.

  You have any suggestions for HP printers? Do you know what models or do not Scan-to-Cloud services offer? I had a very difficult time trying to find one who has had this in the description and specifications.

  Thank you!

  EDIT: Sorry, I had to fix the title to 'scan' instead of 'print '.

  Hello

  Scan to OneDrive is much easier, just set up your printer (any web connected printer) or normal so that your computer is connected to scan to a location (Destination). For Windows 8.1, new printer can take OneDrive during the installation process.

  

  You can see on the image above, I did a test before the answer of your question (previous answer - print for OneDrive).

  Kind regards.

• HP Officejet Pro 8500 first Scan to E-mail Setup

  I would like to know if someone has been able to get this option to work and if so it only works for a mail SMTP server or can set you it to an HTTP e-mail server IE; Windows Live Mail.  Any input would be greatly appreciated.  Thank you.

  GEORGE!  I thought about it.  For those who want to define this feature using Windows Live Mail and who use Qwest and hotmail, here is a link to discover this little bit of info I was looking so hard for.  http://www.Qwest.com/InternetHelp/QA/email/pop_smtp_qa.html use the name of the outgoing server and instructions including activation of SSL, require authentication, etc.  Use your complete username i.e. [email protected] and password for authentication.  Hopefully this might help someone else in the future and thank you for your help.

• Officejet Pro 8500 problem has scan (new)

  Mac 10.5.8 (Leopard, Snow Leopard no)

  I can't find any interface or driver for scanning, except the screen on the printer.

  Use of the screen, I have the choice of jpg and pdf (also by e-mail, but who do not need).

  Jpg: Gives Me a 200 dpi file that is only a part of 6 "x 4" of the page.

  PDF: Give me the whole page and I can "save under" a tiff file or anything else since Acrobat up to 1200 dpi, but the resolution is certainly not the 4800dpi promised in the specification of this machine. And there is no mention of the color depth.

  Where is the driver!

  I have never had a scanner that didn't come with a driver that could be imported into PhotoShop, offering an interface for different resolutions and cropping.

  Should I remove this printer?

  If so, is there an all-in-one that will scan photos properly?

  By the way, I was on the chat for a long time yesterday, because the yellow cartridge sunk and emptied at the time the implementation has been full. Cat person told me to call phone support today, but one of the service centres is down and the tree of phone hangs up on me.

  This is a very disappointing experience!

  Hello!

  Is that what you have already installed the printer software in your computer?

  If this isn't the case, run the disc that came with the printer and you will see the user interface for scanning.

  For more information, click on the link below.  It is precisely for your printer and the issue.  Good luck!

  http://support.HP.com/us-en/document/c02456650

  -claire

• must my HP Officejet Pro 8500 first select correct tray based on the size of the documents

  The Prime Minister has 8500, two bins for paper, one for 8.5 x 11 and the default tray handles 8.5 x 14.

  I need to change the printer settings to get it to use the correct paper tray whenever I want to use 8.5 x 14.

  There is a configuration that allows the printer to select the correct tray according to the size of the document sent to the printer?

  OK, unfortunately the printer will do that automatically. However, if you go into your printing preferences, you can configure a print shortcut that makes switching back MUCH easier. If you need help on how to do that let me know.

  I hope this helps!

• HP OFFICEJET PRO 8500 FIRST

  THE PERSON WHO INSTALLED MY COMPUTER INSTALLED MY PRINTER/FAX.  HE HAS NOT USED THE DISC THAT COMES WITH IT.  I NEED TO KNOW IF I PUT THE INSTALLATION DISC IN WILL IT ERASE EVERYTHING THAT IS NOW RUNNING NOW OR DO ANY STATE OF LEGIBILITY.  I NEED TO BE ABLE TO ACCESS THE HISTORY OF FAXES I SENT AND HAVE NO WAY TO DO IT.  CAN SOMEONE HELP WITH THIS KIND OF PROBLEM?  Thank you very much

  No, it will not WIPE anything. If you have already the FULL FEATURES of software and downloaded drivers, it is not necessary for the drive. It's the same thing. Is nothing useful on the drive, unless you happen to have a computer problem and your computer deletes the printer drivers. You can then use the disk to re - download the software.