Officejet Pro 8500 printhead don't align

Similar Questions

• My first Officejet Pro 8500 is out of alignment

  I received instruction to open my printer, and check that the print head moves to the left and exposes the inks to check that they are not pinched.  The instructions say 'push OK' if the printhead is not moving to the left.

  There is no OK, please tell me how to get t it print head to move to the left.

  For Officejet Pro 8500 Prime Minister:

• HP Officejet Pro 8500 has more: 8500 has more - will not print in color and alignment of printhead failure

  I have new ink cartridges, but it will only print in black.  Grayscale is not on.  I also cleaned the print heads several times and tried to line up, but this part came failure refers to the documentation.  What are the documents?  I would lov eto to be able to print in color again!  Any ideas?

  Hi @Adriana8,

  I see that you have problems printing in color. You have changed the cartridges and have the same results. I want to help you solve this problem.

  Please, try the following steps to see if it will help solve the problem. Ignore the titles of 2nd & 3rd documents.

  HP Officejet Pro 8500 printer - color or black ink prints do not.

  All-in-one HP Officejet Pro 8500 (A909) and Officejet Pro 8500 has e-All-in-One (A910) Printer Series - one "ink cartridge appears to be missing or corrupt" control panel displays error on the printer.

  'The following printhead appears to be missing or damaged' display for HP Officejet Pro 8500 has e-all-in-One Printer Series.

  You use genuine HP cartridges?

  If you appreciate my efforts, please click on the "Thumbs up" button below. Good day! Thank you.

• HP Officejet Pro 8500: Officejet Pro 8500 hp printhead question

  My printer does not print Cyan. I replaced the ink cartridge. Clean the print heads. Has taken the print head and it was blue ink on it. A picture of the problem. All other colors will be printed.

  Hello @Cynusps

  Thanks for posting on the HP Forums!

  Looks like you did more troubleshooting for your question.  I do not recommend remove the printhead again and clean the copper contact us about this.  Ink can get on the copper contacts not cause the print head to get a good signal of the printer and cause poor quality.

  Print heads are also a replaceable part in the printer and must be replaced as cartridges from time to time.   Here is a document concerning the fixing of problems of quality Print for the HP Officejet Pro 8500 all-in-One Printer Series.  If you fill the document with no resolution, you may need to replace the print head.

  Here is a link to the page for the purchase of print heads: HP 940 printheads

  Let me know how it goes!

• HP Officejet Pro 8500: Change printhead on HP Officejet Pro 8500

  How to install a new print head on officejet pro 8500 HP? I can't print head to move to the left so I can change the print head. There is no OK botton to push and when you open the top, it says to change the print head, push the * 5 seconds with all the doors closed.  It does not either.  Any help?

  Hello

  I understand that you are having trouble to replace the print head.

  Please click on the link below to see a video of how to do to replace the cartridges and print heads.

  Replacement prinhead

  Give Kudos to say 'thank you' by clicking on the "icon shots."

  Click on 'accept as Solution' if it has solved your problem, while others may find it.

  Although I am an employee of HP, I speak for myself and not for HP.

• OfficeJet Pro 8500 Premium a don't print from my laptop

  I have an Officejet Pro 8500 a Premium. Juice I had charging ot my driver, thinking that he would resolve the question below, but it didn't. The connection string is portable-> docking station-> ethernet to the router-> ethernet for printer.  On my laptop, I can see the printer ink levels so there is a link but when I try to print, and then select the printer Officejet 8500-(no fax), it tries to print to fax 8500 a and then jump upward with a box of fax.

  Additional information:

  I tried the following:

  -Changed the port to 8500 a fax

  -A tried to set the default printer of the fax to the network printer - received an error message: operation could not be completed (error 0 x 0000709). Double check the name of the printer and make sure that the printer is connected to the network.

  I think I got it this morning.  It seems that I had a print driver that is hidden on the laptop. I say this is because when I went to the printers and drivers in the control panel it showed no printer driver.  I then turned off my laptop, the printer is off, run a usb cable from the laptop to the printer, started the computer completely started printer and print driver has shown in printers and devices.  He is currently working.  I can't really explain why it worked, but it did.

• Support I can't print from my HP Officejet Pro 8500 a

  I have a HP Officejet Pro 8500 a

  It will not print, it keeps saying "lack of alignment."

  I have replaced all the ink cartridges and printheads and it will not print.

  Sheila

  There is a document with the steps to solve a failure of alignment condition.  The document can be found here.

  However, it seems that you can already crossed all troubleshooting of this document.  If you have done all troubleshooting, change cartridges, heads printing, then the next option is going to be the replacement of the product.

  If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  Technical Support case HP formula call: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082

• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

• HP Officejet Pro 8500 a Premium: print head

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n printer on a home network.

  I have known printing issues that point to a printhead problem; but I don't know where.  I lined up and cleaned the print heads HP Print & Scan doctor and the console on the printer.  No luck; My test pages shows the black and magenta blocks, but not blocks cyan or yellow.

  I printed the console power-on self-test diagnostic page; and, he pointed out that the status of printhead is good for the two print heads.

  If I have to replace a print head, I don't know what printhead to replace.  Of what I have posted. It sounds like black/yellow or magenta/cyan failed; or do I have another problem?

  Thank you!

  Thislink offers Fig. printhead problems.

• Misalignment of the heads - Officejet Pro 8500 has more e-all-in-one printer A910g

  Oops.  Typical message in subject line.  I'll try again.  I have an Officejet Pro 8500 has more e-all-in-one printer A910g.  I replaced my cartridges of ink three colors, and cannot print, print jobs are in the queue... and I get an error message on the display screen 'alignment failed.  Refer to the documentation for the device for more details. "Also, even though the level of ink Cyan poster now full on the screen, I get no blue on the print head alignment test document.  Help!

  I'm sorry that you are experiencing this issue. Sometimes, when you get this error message, maybe it's the ink or printhead may need to be cleaned.

  Here is a link that can help you with this problem.

  http://support.HP.com/us-en/document/c02207121

  Let me know if it helps. This isn't a software problem, you do not have to uninstall the software and things of this nature.

• OfficeJet Pro 8500 has more: impression of 8500 has only black and yellow

  Pretty simple problem.  The cyan and magenta colors do not print.  The cartridges are all fairly new, PLR and lines of supply to the printhead not are not tangled, etc..   I wonder if I need to replace the print head.  The machine is almost 4 years old.

  Thank you

  TP

  Hello @thomasapayne,

  I understand that when you are printing on your HP Officejet Pro 8500 has more e-All-in-One Printer Color Cyan and Magenta will not print. I would like to help you today with this problem of print quality. Thanks for the troubleshooting steps that you received before reaching out for support, including. Currently, there are a few quality printing additional troubleshooting steps that can be done to resolve this Cyan and Magenta print quality problem. However, if these measures fail to solve this problem of quality then a replacement Cyan and Magenta Printhead will likely be needed. That being said, can I please have you follow the steps below.

  To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps under four Solution. This includes step 1, step 3, step 4 and step 5 under four Solution. You may need to run the three print head cleans to unclog the printhead system. Attention do not exceed three clean because the ink is used during the process of cleaning print head. After troubleshooting is completed, please print another diagnostic quality report in order to confirm if the quality issue has been resolved.

  If the problem persists, a replacement Magenta and Cyan Printhead would be necessary.

  The print head should be is original printhead Cyan and Magenta HP 940. The part number is C4901A.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP Officejet Pro 8500 A909n: HP Officejet Pro 8500 A909n - heads will not snap.

  HP Officejet Pro 8500 A909n - heads don't align.

  -replace the heads-get green light in the HP utility on both

  -replace the ink

  -reset printer.

  He's still not the alignment - mires look OK (2 and 3) with the exception of the verticle (focal 1) lines

  second line 3 game are a little out of the middle (vertical)

  Anything else I can try?

  Hey @bgflyer,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the alignment of your Officejet 8500 first all-in-One printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve problems of alignment with your printer.

  If after the above, that you can't always line up, the printer must be replaced. You can contact the HP Support by clicking here and filling out the form below to see what options are available.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8500 A909n

  I have a HP Officejet Pro 8500 A909n I've had for a while.  Recently it from printing in pink even though my settings was to black ink only.  Then he stopped and started printing in black.  Want to know what caused this.

  Also, I wanted to know if in order to print in black so the color cartridges have ink inside.  I read somewhere that the carridges themselves must be in place, but he said not that the color cartridges must have ink inside.  I do not use color and don't want to buy new cartridges of color if I have to.

  Would like to help on these 2 points.  They can even be linked to the problem.

  Thank you.

  Hello @JCooper615!

  Thanks for posting on the HP Forums!

  You mentioned that the printer printed pink when you had selected only black print cartridge.  I'm not exactly sure what caused this, but I can provide a few suggestions that can prevent it from happening again.

  Its possible to print to the printer head needs to be cleaned.  To perform a printhead, cleaning the printer just tap the "setup" on the screen of the printer.  Once your menu setup press "Tools", and then press "clean printhead".  The printer will run the print head cleaning and print a report.

  Another thing that I suggest is to remove the printheads and clean them manually.  Sometimes the ink can fog up on the copper of the print head contacts.  This can cause a bad electrical contact and may result in poor print quality.  For instructions on how to clean the printhead manually, click on: http://support.hp.com/us-en/document/c01609042

  The printer takes 4 cartridges and 2 print heads.  The print heads are making to put ink on the page and they need to be replaced at any time.  If the problem persists, you may need to install a new print head.

  You also want to confirm if the printer needs color cartridges to print.  The printer requires all of the ink must be installed to be able to print.  If a color cartridge is empty, then the printer displays a message that it is unloaded.  The message will not disappear until this new cartridge is installed and will prevent you from printing.  When printing in black the printer still uses a small amount of color.  This is to ensure to don't clog the tubes of ink and the print heads do not dry out a lack of use.

  Some printers cartridges that have integrated print heads.  Some printers as the ENVY 5530 and Officejet 4630 do not require the color cartridge too be installed to be able to print.  They can print mode single cartridge.  So if you exhaust your colors you can just take it off and continue to print in black and white.

  Thanks again for the display on the HP Forums!

  Enjoy your day!

• HP Officejet Pro 8500 A910: why can I only print in black when a color cartridge is empty?

  my yellow ink is empty.  I have a new 8610 to install but to print in black only to use this ink.

  The Officejet Pro 8500 (like the Officejet Pro 8610) has separate printheads and ink supplies, with "plumbing" to connect.  You have color ink available to keep the print head and plumbing butcher, even if you are printing black only (and in your case you don't care is if the color print heads clogged).

  See here for more information on how the ink is used.  Officejet Pro printers are IIC in the terminology of this document.

• HP Officejet Pro 8500 a: printers print only after the new cartridges installed

  Whenever I put in new cartridges I have problems with the print head alignment, then it usually printed.  This time, he was sitting with cartridges empty color for awhile and now it does not print at all.  I always use only the new HP cartridges.  It fails the alignment and the blue and yellow and sometimes the magenta show on the sheet alignment.  What is the print heads?  Why would I need to change them whenever I have to add ink cartridges new which makes no sense.  I have never changed them, but they worked very well until I added the new ink.

  Hey @janh1058,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that e-all-in-one-HP Officejet Pro 8500 a your printer is printing is no longer.  I would like to work with you on this. I have a few suggestions that might restore your printing capabilities.

  It could be that the long period of inactivity of dormancy has dried the print head, even if you have made the right choice in leaving the cartridges installed in the printer.  I recommend you try the following basic troubleshooting steps before embarking on a manual print head cleaning more intensive:

  • Click here and clean the printhead automatically via the front panel of the printer, as shown in the second Solution.
  • Repeat three times if you still have print quality issues.
  • Remove and reinsert the cartridges once more with the printer to force the printer to print a different allignment page.
  • This to improve the print quality?

  If you use always the same question, I have a few more advanced troubleshooting tips:

  Check the status of print head warranty