OfficeJet Pro 8600: Backup does not work after scanning.

Once I scan a document, any backup option is selected (JPEG, PDF, TXT, etc.), check the button remains greyed out, leaving the only option to cancel and exit without saving changes. It was working fine until I upgraded OSX 10.11 to macOS 10.12

Hello @RSofNJ, greetings!

Thank you for visiting the Forums from the HP Support! It's a good place to find the help you need, other users, HP experts and other support staff.

I see you are using a MAC Sierra and encounters a problem during analysis.

I recommend you to try to use easy to analyze in the MAC Sierra HP scanning app. Go to http://hp.care/2dVzZC9 for instructions on how to download and use the easy scanning HP application.

Please let me know if it works for you. Nice day!

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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