OfficeJet Pro 8600 desktop shortcut does not open

Het all. I just replaced my old HP 4180 with a new Officejet Pro 8600. We have three computer that connects to it, and the shortcut on the desktop to open the software of the printer communication does not work only on your laptop. I used the installation of itentical on all computers. The Office has the full package software and two laptops have only the basic print and scan package installed. I checked the target of the shortcut on two laptops, and they are identical. I also tried to disable the antivirus and firewall software, but that made no difference - still unable to open the software to set the printer preferences, etc.

The laptop in qiestion is an EeePC H1000 running XP 32 bit, SP3. BTW, the laptop that has no problem is an identical unit.

When I select the shortcut, the hourglass appears for a few seconds, the wireless icon flashes as it appears that the software is attemptong to connect to the printer, but the window indicating that it is retriving the device information will never appear and therefore also the printer wizard window also never appears.

There's no problem with printing. Just get the Printer Wizard to open. Also for the record, if I select the printer in the Control Panel printer and faxes section, can I get the printer properties and preferences windows and make changes, but no way to get the companion window.

I tried to reinstall the HP software without change. I also tried a "repair" and also no change.

Any thoughts appreciated as to what else to look for that may be causing my problem.

Finally, find my own solution. I followed the instructions in the Support Document HP c03640384 HP Printer Wizard opens with an error in Script or in Notepad.

Even if it wasn't exactly my problem - I was just getting no response at all, - using the patch of registry (for my WinXP) of this document got my desktop shortcut does not work to open the Print Wizard.

http://support.HP.com/us-en/document/c03640384

Tags: HP Printers

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