OfficeJet Pro 8600 does not recognize the 2nd paper tray

I've set up the 2nd tray in system preferences by checking the box for an additional tray, although it seems sometimes to uncheck because when I go back to it is checked, it is not. Somewhere I found the Source setting and I saw 2 trays, but now I don't remember where it was to check again. However, when I try to use the parameters to define a default tray and lock in the status bar on the printer itself, it simply does not list the second set as being there. So there is nothing to choose or define. At one point, even though I didn't click to print, it seemed as if he was going to print something but then says there is more paper in the tray. But there was.

I am on an iMac 10.8.5 OS and just bought this printer. I connected with ethernet.

Hello

I ask you to try the procedure described in the following link:

http://support.HP.com/us-en/document/c03160525

Although I am an employee of HP, I speak for myself and not for HP.

 

Say thank you by clicking on the "Bravo!" Star"who is on the left
Make it easier for others to find solutions, marking my answer to "Accept as Solution" if it solves your problem

 

Kind regards

Ray

Tags: HP Printers

Similar Questions

  • OfficeJet Pro 8100 does not recognize the new router

    I saw this question for other printers, so I hope that there is a response to mine.  I just upgraded the speed of my internet service which involved a new router.  We made sure all the computers in the House worked with her, but I forgot to try the printer before the technician left.  Now my computer thinks printer Officejet Pro 8100 is offline (turned off) and the blue light on the printer blinks.  How can I get the printer to recognize the new router?  I guess I have to add that I do not know where to find the code of the intellectual property that is asked for when I go to the start menu, the HP folder, select my printer, etc.  He said: push the button on my printer wireless, so I push button blue flashing light but that does not produce a number.  Help appreciated!    It's an ATT router and I have the WiFi network name and wireless password.

    Replacement of your wireless router try here.

    http://www.HP.com/global/au/en/wireless/reconfiguring-system-Help3.html

  • OfficeJet pro 8600 without color printing / lost 2nd paper tray default

    / I used to be able to print color... all of a sudden, all prints are grayscale only... ran diagnostics and had boxes of colors on this impression, but not on normal printing. What could happen. I use fineprint to intercept the print pages, but even go directly to print, again, the problem occurs.

    In addition, I had put the tray two others to be the default value for the paper, and I used the upper tray for photo printing.  Now all faults printing to the top shelf.

    Running Windows 7...

    Hi, have you checked the print in grayscale option?

  • HP Officejet Pro 8610: HP Officejet Pro 8610 does not recognize ink cartridges

    My printer has ceased to recognize its ink cartridges. In a first stage, the problem happened occasionally and could be fixed by installing and reinstalling the cartridges or just wait a few days, but now it is continuous.

    When I turn on the printer, it immediately gives me an error (without code), saying that it cannot find the cartridges. All four are marked on the screen as not found. I followed the instructions of troubleshooting here: http://support.hp.com/us-en/document/c04090902

    The cartridges are genuine, they are the ones that came with the printer. I removed the, checked the contacts of the four. They look damaged or dirty, but used a cloth to clean all anyway. Put back them, did not help. Checked the latch, it was in the correct position. I even tried the restart without result.

    I tried to replace the cartridge with a new one (again, product HP genuine), but does not replace the printer either. And because all cartridges have failed at the same time, I can hardly belive the problem lies in them.

    I come from Finland, and I've not found a phone number, I could ask for help. Does one exist even for my country?

    Hey @Leathert,

    Welcome to the Forums of HP Support! I hope you enjoy your stay here.

    I see that your Officejet Pro 8610 e-all-in-one printer does not recognize the cartridges. I could help you with that, but it seems that you have already found the HP document that will guide you in troubleshooting. Instead, you can contact HP (in Finland) support by clicking this link.

    I hope you get your sorted question and I hope you have a great weekend!

    If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

    If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

  • Satellite Pro 6100 does not recognize the single battery external power

    Whenever I have start Satellite Pro 6100 Win XP Pro with standard battery mounted and connected to the power supply computer laptop does not recognize the ext battery supply single supply and during 'start-up' goes into hibernation.

    By pressing the power on button laptops "wake up" and indicate that the battery is empty or may not even decide when completely loaded, then says connect the station even if still connected, looking under Toshiba console when it runs shows running on battery when still in the power of the ext?

    I have two batteries and both give the above symptoms even when I remove ext of laptop power always runs with power supply by battery but no light orange or green for battery.
    Any ideas?
    Concerning
    Phil

    Hello

    Is your AC adapter malfunctions or there is something wrong with the power supply to electronic s laptop.
    In the first case you could purchase a new compatible AC adapter and could check if the laptop can run successfully.
    The second possibility is a serious hardware problem, but in this case, the laptop must be checked by an authorized technician.

  • New installation of XP PRO sp3 does not recognize the 500 GB HD

    OK, here are the details:

    System: Computer PORTABLE of Acer Aspire 1700 Pent4, 2 GB of RAM, 80GB (3.5 "full-size, trainee) IDE HD [this is the original HD on this laptop of size important which is designed to use disks 3.5" hard].

    Initial situation: Windows XP Pro (SP3 integrated) installed on HDD of 80 GB and works without poblems. BIOS does NOT show the ability of the intern HD in the BIOS screen. BIOS reports only the model and the serial number of the HD, and there is no options to specify the HD type/format (e.g., MLA, etc.)

    Available: Win XP Pro bootable CD slipstreamed with SP3; It is tested and verified work well to install PC or laptop!

    When running XP Pro on a partition internal 80 GB HD, and when I join a brand new WD 500 GB IDE HD via USB, HD is recognized correctly. I can partition and copy data on the HD 500 GB with no problems!

    When I replaced the old 80 GB HD with the new HD 500 GB HD interning on the laptop, I have the following problems:

    1. I can NOT boot into Windows XP Pro (SP3) which was Ghost on the HD 500 GB of the old 80 GB portable HD it recharges, and if I try the console recovery or secure boot, then the laptop restarts also.
    1B. I have Ghost xp partition to 80 GB HD to a piece of spare HD (40 GB) and replaced the 80 GB with the 40 GB HD and was able to start the laptop without problem. So the problem is NOT related ghost!

    2. I can't perform a clean install of Windows XP Pro (SP3 integrated) because Windows XP Setup recognizes the HD 500 GB GB 131 HD. Therefore, the remaining capacity is not recognized.

    3. I can NOT perform the installation of Windows XP pro (SP3 integrated), even if I have previously partition new HD 500 GB by attaching it to a free desktop PC and use Partition Magic, partitioner of Paragon Disk or other partitioning tools. After partitioning prior, when the 500 GB HD is installed on the laptop (as a trainee HD), then win xp installation lists quality HD of GB 131 and lists the existing partitions as corrupt!

    4. Curiously, if I use Knoppix, Debian, Ubuntu or linux boot CD Mint and start the laptop computer with one of these linux distributions, then the linux installer recognize the HD properly during the phase of recognition of material and later during the phase partitioning HD, the linux system to report a full capacity of 500 GB available for partitioning. In addition, when there are partitions, partitioning linux program then lists these partitions properly as well!

    Considering the 4 points and especially MS Windows XP PRO (integrated with SP3, which should recognize HD with sizes exceeding 137 GB limit - from MS says you must be at least XP SP1 to overcome the size 137 GB limit - and that the different distributions of linux can see the full-size HD 500 GB with no problems) which is exactly the problem with Win XP? Why it does not recognize the full capacity? And how to win xp recognizes a 500 GB capacity, if the new HD is attached to the laptop via USB as an external drive when running XP PRO (SP3) of the 80 GB internal HD?

    so... Can anyone sheds light on the issue with Win XP Pro installation on HD 500 GB IDE?

    Nicely,

    LO

    Hi Palcouk and Doc,

    I think that's the final answer!

    Although, there is a mixture of simple to complex responses to the problem at hand, what it all comes down is that there is a significant difference between the installation of Windows XP and Linux installer program. The XP installation program needs help from the BIOS to deal with HD, and if the BIOS does not support, XP not has no facility to remedy the situation. OTOH, most of Linux new kernels rely on the BIOS for a limited number of extended, but communicate directly with the hardware, in this case, with the HD and therefore manages the material accordingly.

    It seems among users of dual-booting (win/linux) using old PCs, it is a matter of very pretty. What they end up doing is using the first 137 GB that is seen by the BIOS without problem for XP (either as a single partition or divided into several partitions), and the rest of the space is used for Linux because linux has no problem.

    I guess that it really nails the problem with my laptop to a BIOS NON-lba-48-bit!

    Then close this thread as answered or matter who has more to say about this?

    LO

    P.S.: It was very nice meeting you fellows and appreciate all the help and tech expertise.

  • After the restart of mac OS x lion, the scanner hp wireless officejet pro 8600 does not appear.

    The printer works properly from the computer with Wi - Fi. The copy of front button works correctly to print a copy of the document on the scanner. But when you run the HP Scan 3 application, the error message is displayed: scanner communication cannot be established. OfficeJet Pro 8600 [CDD814] is currently unavailable. Make sure that your device is turned on, check the connection and make sure that your network is working properly. If these conditions are correct, restart the device and try to scan the image. After clicking OK, the unexpected fast HP scanning error button appears. Turning then does not cause the parser should appear. Using the system preferences > Print & Scan shows the printer but does not show the scanner. By selecting the button scan in the box dialog does not reveal a scanner.  Device is only 1 month. Help!

    I have connected to the Live cat HP, which has accompanied me through the process. It turns out that I had to delete the printer, then turn off the router and the printer. Reload the drivers from the CD. Reboot the router and the printer, and then run the installation program. Seems the router, "forgotten" on my printer and scanner. Thank you, HP!

  • HP Officejet 8600: HP Officejet Pro 8600 - does not print lower 1/3 of the page

    Text & images on lower 1/3 of the pages do not print on my 8600. I believe that I have updated the printer drivers and my laptop HP dv7 Envy.  I think I checked all the settings - however, the problem persists. Any help would be appreciated.

    Hey @gmi7envy,

    Thanks for posting in the Forum from HP Support.

    I see you have a partial page printing problem when you use your HP Officejet Pro 8600 e-all-in-one printer. I want to help you with this. I have some suggestions that might help.

    I think it is a problem of software, but just in case, try to make a copy of the façade - if printing result is normal appearance, fine. If this is not the case, click here to access hardware troubleshooting tips from HP.

    Assuming you were able to make a decent copy of the façade, we will assume that your printing problems are focused on software. Accordingly, I recommend you try the following steps:

    Uninstall your printer

    • Press the Windows key + r
    • Type of control panel and press enter
    • Click on programs and features
    • Select the driver for your printer from the list, and then click on uninstall.

    Remove temporary files from your PC:

    • Press the Windows key + r
    • Type %temp%, and then press enter
    • Press Ctrl + a to select all files
    • Press Delete
    • Note that some files do not delete - do not worry, this is normal. Simply click ignore that you're prompted.
    • Empty your trash at the end.

    Download the printer Installation Wizard

    Click here to install the HP printer install wizard (instead of directly using the printer driver). When you run it, this utility will facilitate what I hope it's a smoother and more efficient printer installation.

    Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below and clicking 'resolved' (this will help others find the solution).

    Thanks for posting in the Forum from HP Support.

    Have a great day!

  • OfficeJet Pro 8600 does not scan full page legal-size

    I have seen this question several times in these forums, but solutions do not apply to me - I can not find the applications or the settings or patches do not resolve the problem. I am running Windows 8 32-bit with a HP Officejet Pro 8600. When you scan a legal size document, the entire page is not scan, even when I select a custom size. The bottom is cut roughly where a letter size page would end.

    If you respond with a solution, please be very specific, i.e. If you say "Control Panel", you mean the control panel of Windows 8 or the small touch screen of the printer itself? If you want "pull me up to the HP application", please say that the we - there are several installed on this computer, and I've tried them all.

    Thanks in advance...

    In fact, the problem was located. I is broke and finally called HP support. It turns out that, contrary to the information that I have seen elsewhere, legal size paper MUST be analysed the ADF, not the dish. You can see a white band across the plateau where the search starts. The dish is physically unable to accommodate legal communication. Once the original is loaded in the ADF, the size of the document options now include legal communication.

  • OfficeJet Pro 8500 does not accept the new cartridge

    My OfficeJet Pro 8500 has 910g does not accept the new magenta cartridge. It displays replace following used cartridge in the order of printing continues (translated from Swedish). I've done various resets and now to restore the alos an OOB (out of the box), does not help. My weighs 40g 940XL cartridge so I know what it it not empty. I have read a lot about the problems of cartridge maggenta but found no solution. The printer is fine, but this problem is driving me crazy! I have always recommended HP printers and have owned quite a few over the years,

    No problem, I understand.

    I think that could happen is that the oval pin mechanism comes into contact with food has become defective over time. Its supposed to sink to bottom when feeding is complete (on inserting). Over time as the ink level runs the mechanism will expand gradually until you reach full extension on what an ink level alert is triggered. What might happen in your case, is that the mechanism is not entirely depressing even when the new full provision is inserted. This would explain why to apply the tape inside the oval window on the supply allows the new offer be detected. Unfortunately, the fix for this would be to have the machine. If you think it's something you want to do here is a link where you can check the warranty status of the printer and based on this status, you will be presented with relevant options

    http://h10025.www1.HP.com/ewfrf/wc/weInput?cc=us&DLC=en&docName=c01321436&LC=en&product=4116838

    With regard to the branch point the device directly into the wall socket, sometimes for some questions (usually power up/on) the resolution can be plug directly into the wall in the routing through a power bar or surge protector can induce weak variations of the voltage applied to the unit. However, this should not be a factor in the problem you are experiencing, so there should not be any need for you to change your current configuration.

    More sorry that you are having a problem with ink level detection on your device. Please post back with other questions.

    Best.

  • 8600: scan Premium OfficeJet Pro 8600 does not work since the upgrade of Mac to 10.10.1 (Yosemite)

    Since the update of my MacBook Pro in Yosemite, I can't function of the computer analysis to work. I downloaded again the softwear & reinstalled; reset the printer, repaired disk permissions, etc. nothing works. I also note that the HP Utility icon no longer appears.  Print and copy work very well. Any suggestions?

    I tried everything above. When I add the printer driver printer HP (instead of AirPrint) does not show as an option (even if I can find it in my downloads folder). Option is the HP DeskJet that comes with a warning that it cannot be the right driver. Also downloaded what seems to be the right driver on the HP site. He also appeared in my downloads folder. HP utility always not available.

  • OfficeJet Pro 8610 does not print the files, but other things work

    Hello

    I want to install a whole new 8610 to our computer with WIndows 8.1 HP's OfficeJet Pro and I use a USB cable.

    I installed everything correctly according to the setting (green controls along the + "full installation") and the printer is set as default (also with the green check mark).

    There is communication between the two because I can print test pages (head alignment, etc.) for HP printer app and I can also scan a doc to the PC successfully.

    Despite the light the printer in the print menu, when you try to print, I can't any print file from PC to the printer, an email or a Word doc.

    And what baffles me, is that I can see the printed file go into the queue for a bit of treatment, then it disappears as if it's done, but it is not an activity of the printer.

    I completely uninstalled and reinstalled nothing doesn't.

    This should take 10 minutes to Setup, and I just don't understand.

    Thanks for your help.

    Hi Ringo1115.

    You might try the recommendation at the following link.   If this does not resolve your problem, you might want to try the tool print and scan diagnostic.

    If one of them resolve your problem, please write it down as resolved.  In this way, others may benefit from your experience.

    I hope this helps you...

  • Satellite Pro A60 does not recognize the accept/DVDs blank

    My computer will not accept blank CD - R disc so I can burn data on them, but my computer will not accept blank DVD discs that I want to be able to use to store more data.

    In the drive of my computer D reads "DVD - RW", I guess so, but am not sure that this means that my pc should be usable with DVD-R and DVD - RW discs but it do not accepts / acknowledges these when I put a try to burn something on them.

    My computer also does not accept / recognize DVD + R Virgin discs as I have tried those, just in case they might work.

    Help please!

    Post edited by: EDS

    Hello

    Have you also tried to burn DVD-R discs?
    I had also some problems with DVD + R discs, so I changed to a DVD-R and since all works well! :)

    I don't use Windows Media Player to burn discs, I use CD Burner XP. It is a freeware tool, very small and fast. It works on most versions of Windows, and you should try it too!

    Also check the Toshiba page for an update of the firmware!

  • Satellite Pro A10 does not recognize the drive WEIRD AD - 7540A model

    Hi all.

    I just bought a new model slimline DVD rewritable AD - 7540A, brand Sony NEC Optiarc. When it is plugged into the computer laptop and for the POST, it appears the 'IDE #1 error' message after the operating system starts, I am unable to open the drawer and no CD/DVD can be read.

    I checked this drive on another laptop from another brand, and it works fine, so the problem is not in the drive itself. Could someone help me?

    Thanks in advance.

    The problem is simple.
    Your phone does support not all readers of CD/DVD slimline because different or bad master/slave/c-salt settings.

    The IDE #1 error message indicates that the BIOS cannot recognize the device connected to the #1 IDE controller.

    In your case, the solution is simple; you need to buy a compatible CD/DVD player and supported

    Mayen a user manual would provide details on the management of records.
    If not, then contact the ASP in your country and ask some compatible devices!

    At soon buddy

  • MacBook Pro 2010 does not recognize the (formatted) SSD

    Hello

    I saw a lot of topics on it and did some background reading. But in short, a 13 "middle MBP 2010 is simply show folder-question mark icon when starting after having inserted a 850 EVO Samsung newly formatted (option + cmd + r to try to start internet recovery mode and do a clean install of holding).

    I tried to solve problems using other my Macbook Pro (a model 15 mid-2010 ")-Exchange the SSD back between the two machines, and I get different behavior which is what is so confusing.

    The steps I have taken to date include:

    -Insert the (unformatted) SSD in 13 "MBP. Hold down cmd + option + r download icon question mark.

    -Insert the (unformatted) SSD in MBP 15 ". Hold down cmd + option + r. get starts in the recovery of the internet where I could format the drive!

    -Replace the (newly formatted) SSD in 13 ". Hold down cmd + option + r. Yet once the icon question mark.

    To make sure that I was not screw up internals I put the old hard drive back in 13 "and he started very well. It's a relief at least.

    So I'm at this stage. Someone please correct me if my reasoning is wrong...

    -He's not the SSD because my model 15 "it recognizes and plays well.

    -It has No internal features of the computer, because it always starts on the old HD when I reinserted it.

    -He could be the SATA cable. (I tried to change place than my 15 "model, but the orientation is different and I didn't take the risk of rupture of the cable).

    -It could be a PEBKAC

    In the meantime I'll install a clean version on the operating system on the new drive while it is in the MBP 15 "work. Then, I'll try once more. But I don't hold any hope as the 13 "MBP doesn't recognize the SSD when would be the model 15".

    This is the model 13 '

    Thisis the model 15 "

    Any help at all is greatly appreciated. Thanks in advance!

    You probably replace the SATA cable in the MBP 13 ".  This phenomenon has been reported several times on these forums.  An SSD will start the MBP externally but not internally, and the original HARD drive will start the MBP even internally.  A new SATA cable solved the problem.

    I do not offer a 100% guarantee, but I suspect that the chances are good.

    Ciao.

Maybe you are looking for