OfficeJet Pro 8600 n911g stops and you need to restart the spooler on Win Xp

Hello

I have an OfficeJet Pro 8600 N911g printer.  It is networked and I put the static IP address on the printer.

I have a user with about once a day to restart the Windows print spooler service so that tasks start printing.  I loaded, uninstalled and reloaded the Windows XP drivers.

Any thoughts on how to solve this problem?

Hello

Have you used the latest version of the software on the HP site?

If not, uninstall the printer from programs > HP > printer folder and then install the latest version below:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

I suspect also any security program which may block the network connection (assuming that by the description of problem on a single user), temporary disable any software firewall running and check if that can cause printing to stay in spool it print.

Try to run the HP print and Scan doctor, click on network > firewall help and make sure any firewall running is disabled, then follow Fiox print and check what is happening:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109037-2&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

If still the same I guess rather the envoirnment of the OS, you can try running Microsoft Fixit to diagnose service print spooler for questions and automatically check if this can help:

http://support.Microsoft.com/mats/printing_problems/

Shlomi

Tags: HP Printers

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