OfficeJet Pro 8600 Plus connection problem - HELP!
I have a strange problem: after a few hours, the communication link fell between the computer and the printer. In this case, IE becomes unusable and not connect what either. It is replicated on three XP Home machines. The fourth, a vista ultimate machine, doesn't seem to be affected (yet). I get the error "the computer scan is disabled. It cannot be reactivated. At this stage I can't print. I can reach the web server embedded on the printer via firefox and can still surf using firefox. I can ping the printer, but again, once the connection is dropped, no printing or scanning the computer. The only thing I found that solves this problem (temporarily) is to restart the computer, which starts the cycle again.
last night, I installed the software on a XP machine and the laptop to test when the connection has been lost. They lasted from 19:00 on Monday until what I came at 17:00 Tuesday. The machines were not used. Once I started using (firefox only), and then they abandoned the connection in a half hour apart around 19:00. The other XP machine lasted from 19:00 until 07:00 TUE MON, when my wife started to use it and then noticed he fell somewhere between 7 and 09:00 on Tuesday. A 11:00 TUE restart ran OK until 22:00 Tuesday when the connection has been broken again (and IE is now dead). The Vista machine works since 19:00 Monday (930 pm TUE) so far and seems to hold.
printer cable, at 100-a lot of router link speed, IP address static, (also tried 10-half)
router dlink di-655
two XP machines are wired, vista is wired and last xp machine is a laptop on the wireless.
I exchanged cables, rebooted and reinstalled several times. I have a file a long mile on the telephone support line. They couldn't remedy. I asked this to escalate, but who knows when I will get an answer.
I have enabled firewall - integrated XP
I uninstalled the antivirus software
I even put in place with support like crazy suggestions change the channel of the router (uh, it's wired!)
an xp machine had a 4215 AIO connected via the USB port and the other prints to him via the network, but the printer was deleted machines on a network.
I can ping 127.0.0.1, which is supposed to indicate that the tcp service is OK.
I do not have reset winsock... I see a machine being bad, but three?
malware / virus scan shows no problem. Once again one perhaps, but three?
The only thing I can think is that there is something in the network stack XP which is in conflict with the new software of 8600 hours pass. There may be an operation of the poll which lights up then dies after a while, then he kills IE he is dying.
When the printer works it's great, but the restart is not a permanent solution to this.
any suggestions would be greatly appreciated! I am confused and therefore support. They send him to the genius, but who knows when they will answer.
Thanks in advance.
Our investigation into this issue, we found a workaround solution that will help with this.
Follow the steps below.
1. Please go to Hp software-> Printer Preferences - > Maintenance-> advanced settings tasks
2 selects the second radio under 'Alerts Show', 'don't show me alerts ink when printing.
3. now restart your PC to make sure that the setting is saved.
Enclosed is the screen.
Here's a useful support document that can also help.
Tags: HP HP Printers
Message seemed to change all cartridges - I changed two a couple of days, so they need not all change - black was about due for a change, so I took them all out - replaced black... had the same message...
Replaced all - same message now also "one or more cartridges are missing or damaged. I stop the printer and also rebooted my computer, but the error message is still displayed. Someone mentioned a hard reset previously, but the link is not led anywhere... can anyone help? Thank you very much...
Welcome to the HP Forums!
I understand that you have found a cartridge problem message on your HP Officejet Pro 8600 Plus. I'm happy to discuss this issue for you!
Please have a look through this guide, an 'ink cartridge failure', not 'compatible ink cartridges', or 'Ink cartridge problem' Error Message appears on the printer. You will want to ensure that you are using genuine HP cartridges does not, and if one of your colors is low or empty, they will need to be replaced as well. Check out this guide, printing with depleted cartridges, for more information.
Hope this information is useful and have a beautiful day!
"Please click the Thumbs up icon below to thank me for having responded."
With the help of Officejet Pro 8600 Plus to scan documents on computer in PDF format.
I'm tring to scan a document that contains very important information just at the foot of the page, but when the scanned document appears on the computer screen, I see that he has not captured at the bottom of the original document.
I can work out how to resize the document to the copy function, but I can't find an option to resize for scanning.
Nobody knows the answer to my woes?
Thank you for your help.
Thank you for using the forum.
You can choose the scan size, example as shown.
In addition, these videos may be useful for you:
Scanning multiple photos:
HP Officejet Pro 8630
HP Officejet Pro 8630
Hope that helps.
I have a new machine. Everything seems to work fine, except the ADF. Whenever I try to transmit documents in the ADF, it tells me that there is no jammed paper and there is no. It is brand new. I tried to turn the slot and turn off machine, unplug the power cord for 30 seconds. I can scan and copy from the glass, but not from the ADF. I tried a leaf up to 20 sheets with no luck. Please help, the ADF file is very important that I am able to use it. Thanks in advance!
Follow the steps outlined in the document below and let me know what you find?
I could just ePrint on an OfficeJet Pro 8600 Plus replacement and them have not used for printing yet. I was in the devices page to manage the settings and change an address for one of my devices. The newly added column 8600 State reads 'Online', but also 'problem with printer '. Instructions I was referring to the display panel of the unit for Outlook2003 on the given problem. A check of the display surface showed no information, just a typical home screen. I checked through the display print and found no problems-all functionality is enabled and fully functioning. I checked then the functions of printer in the window 'Printers and devices' of all computers (all running Windows 7 Professional) on the office network. The 8600 are active and full functionality works correctly between the printer and all the computers.
I then close the printer 8600, left for several minutes, and then lit it back and reconnected. The State says 'Problem with printer' remains in the device window HP.
I am at a loss as to what this supposed problem can be and don't know what should be a next step. Does anyone have any advice or information that could help in this situation? It would be appreciated. Thanks in advance to those who could help
HP support responded to my question by e-mail. I was told that the message 'Problem with the printer' is due to a bug in their system. Also said that as long as the status column indicates the printer is "Online" and everything else is fnctioning correctly, don't worry about this.
I consider that a resolution of the post!
I use a printer Officejet Pro 8600 Plus (what is the best printer I've ever had, apart from this problem!). I use it with Windows 8.1.
He struggles for more than a few pages print using duplex. The problem seems to get worse when I print a pdf file. It starts to print very well and made a few pages, but then I get this message "error on HP Officejet Pro 8600. "Could not print * name * folder. It appears on the computer not the printer.
Hey there @operationorphan
I just wanted to add my own suggestions here for the issue of two-sided printing that you had with your Officejet 8600.
You can try to update the firmware: get the latest Firmware and updates
If this does not help, try to uninstall the printer software , reboot the PC and reinstall the printer. This should dissipate all software problems.
I hope that helps!
If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.
See you soon
I have a HP Officejet Pro 8600 Plus that works very well with some computers connected via ethernet.
On a new computer with Windows 7 Ultimate edition, HP Device Manager can't find the printer, even when I give IP address.
When I try to add a new printer network in Windows (add printer) windows detects the printer less than a second.
I need the hp Device Manager configuration so I can use all the options off the officejet.
The printer has a fixed IP address and the customer got his IP by DHCP. By dhcp, dns suffix has been changed so the printer dns suffix and the client does not mach.
Now the printer receives its IP address by the dhcp server. The dhcp server always gives the same address to the printer.
I've just set up my HP Officejet Pro 8600 Plus e-all-in-one. The establishment seemed fine, but when I go to the tab "devices" to "HP" connected there a sign yellow and says that I have a problem with my printer. When I click on the symbol of the performance, the box says that "a non specifiedproblem has been reported." Please check your printer. ' When I check the printer control panel, there is no reported problem. The machine seems to print OK, but I want to clarify this error that appears. Any ideas?
Also, I've done the restart and sign-off/sign-in stuff, so we can move on to the second order troubleshooting. Thank you.
Welcome to the HP support community!
This error has been reported several times here on the Forum and still no resolution of HP.
I have the same printer and the same error is reported. While inconvenient, feel free to ignore it! :-)
I recently bought this printer and used without problem for almost 2 months. However, right now I am struggling with the ADF.
When I put a document to scan by ADF, I have a thin, black line on re-impressions. It is on the right side of the page, starts from everything at the top and goes down all the way.
I have even if it is a kind of alignment line (you know when we write try, or its composition, leave us space on both sides)
This problem does not exist when I scan and print documents of old school way, aka analysis usual. Only the ADF documents'ed have this problem a little. (The thin black line on things reprinted)
Update: I did what jason_h suggested in step 1 and it worked, this can be closed:
The Officejet Pro 8600 Plus has already been set for a wireless connection. It was primarily used with the USB port.
We've tried lately set up the wireless connection, and we couldn't.
We received the message: network capabilities are not available.
We could not move forward.
We tried the factory reset, buit didn't work.
I appreciate your help to resolve this isse.
This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.
There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers. Reset to will sometimes fix problems, so resetting is not the issue.
A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access. These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results. A wrong button push and you might no longer have a printer, but rather an expensive paper weight. On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!
Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.
I can't print from email, I can print PDFS and all documents in word or excel, but not email. I reinstall the software and the same thing happens. All of the suggestions. Officejet Pro 8600 Plus with Windows 7 using.
How to access your e-mail?
* Do you connect to a service of e-mail via a web browser?
* Or you are using a client such as MS Outlook e-mail software?
If you log on to an e-mail via a web browser client, then you do in Internet Explorer? Have you tried multiple browsers to ensure that the problem does not follow?
I would also try another driver, such as the driver of c 990, to see if it is a driver compatibility problem. For more information about how to use another driver, see thread of Shane_R found here. I hope this helps.
I have been using a printer HP Officejet Pro 8600 Plus via my MacBook Pro (OS X Yosemite version 10.10.4) for about two years with no problems until recently. Since a few days ago, I'm more able to print wireless, despite the fact that the printer is connected to the network. Interestingly, the print queue reflects the print job completed, but pages do not print. In my attempts to solve the problem, I have (i) restore factory settings and re-written information of network required on the printer; (ii) disconnected the printer and waited five minutes; (iii) unplugged and reset the router. (iv) deleted and reinstalled the software and drivers printer on my laptop. My laptop is in communication with the printer as evidenced by my ability to scan using HP Scan wireless, but I'm unable to print the document once it is scanned. Finally, I am able to print the network settings Page in the menu of the printer, but not the printer web page... I get an error message saying 'the printer is busy. Try again later. Any ideas to fix this frustrating problem would be greatly appreciated. I apologize if my descriptions are not technically accurate because I am a novice when it comes to computers and networks. Thanks a lot for your help.
Thank you for your response and suggestions. I really appreciate it. You beat me to the punch... only a few hours ago, I was able to get the printer working again... but I forgot to update my post. As you recommended, I have reset the printing system, downloaded a new driver... hpprinterdriver3.1.dmg... added a new printer... restart the printer, my router and my laptop... and the printer from work once again from my Mac. Yet once again, I appreciate your efforts... Bravo.
I just bought a HP Officejet Pro 8600 Plus, and I've connected two PC and two iPads to it. I also plugged on my Macbook Pro (iOS 10.6.8), but unlike four other devices, the Macbook will not print.
The Macbook watch the installed printer, sends the print job, but nothing prints. I reinstalled the printer, the driver updated and reset the system print, all nothing will do. I know that the Macbook and printer can communicate because I can print a test page for the HP utility in the browser.
You do not know this information helps, but I have observed in anticipation of eventually being removed from their own print jobs. I also noticed that, strangely enough, a print job will appear in the queue, I try to print the levels of power, but I was not initialized it.
What Miss me?
(Btw, it's a wireless installation. I read that others troubleshoot using a static address, but this isn't an option for me. My ISP router will not work with a static address.)
After much research, I found someone else on this forum who has had the same problem and found a solution. I post the link below in case someone comes on this post.
I just set up my HP Officejet Pro 8600 Plus, and everything seems to work properly. I am really disappointed by the quality of the images so, so I thought I'd see if anyone has experienced the same problem?
The scanned images are very dynamic, but are too. Detail is lost in the scan either because the brightness, or because the scanner is not properly using the resolution I have him ask to scan (600 dpi). I have tried various different brightness and contrast settings in the scan dialog, nothing helps. Printing HP and Scan Doctor reported no problem. Increase the resolution of scanning on the 8600 is not helped either.
I joined a segment of an image of the 8600 and a lot cheaper all-in-one I expected to replace, a canon mp630. I have bought the 8600 because the scanner component had good reviews, but based on my experience, that I'm starting to have my doubts!
Please let me know if you think there's nothing I can do to improve the quality of the scans?
I use Windows 7 Ultimate, 64-bit.
8600 scan 600 dpi (Note lack of paper grain)
Canon MP630, 600 dpi (capture of paper grain, wash the details)
Unfortunately, I must point out that the replacement was no better. It's a real shame, old flat scanner HP I was replacing with the ACM was high quality, but the Pro 8600 scanner was simply not enough good.
Ultimately I exchanged for another manufacturer MFP that produces a large part analysis better (even if printing is not as good).
I had much rather have paid more for a higher quality scan on the HP, but this option is not available to me, which is a shame! On the 8600 Pro scan color reproduction was great, but there not only to capture the details.
You can adjust for color problems in the software, but if the detail is not captured, you can't put it in!
After a Windows 10 update, my printer will not touchpad analyze. It will scan the troubleshooting utility. I unplugged and reset without success. I have updated to the latest version of the HP software for the printer. What else can I try?
You can try to install from the link here:
Before installing the HP software above, please uninstall your previous version first.
During installation, select the type of standard or recommended installation when you are prompted by the installation software. If you choose a minimum installation, read the description of each component software with caution to avoid the unintentional loss of functionality of the printer.
You can check via "Control Panel" > "Hardware and sound"-> "Devices and printers"-> under "printers and faxes". There will be a green check mark is marked to your printer if it connected successfully.
Hope this helps you.
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When food is recycled, the printer still prints in the queue but physically recycling power avoids the point of having a wireless device.