OfficeJet Pro 8600 Plus connection problem - HELP!

I have a strange problem: after a few hours, the communication link fell between the computer and the printer.  In this case, IE becomes unusable and not connect what either.  It is replicated on three XP Home machines.   The fourth, a vista ultimate machine, doesn't seem to be affected (yet).  I get the error "the computer scan is disabled.  It cannot be reactivated.  At this stage I can't print.  I can reach the web server embedded on the printer via firefox and can still surf using firefox.  I can ping the printer, but again, once the connection is dropped, no printing or scanning the computer.  The only thing I found that solves this problem (temporarily) is to restart the computer, which starts the cycle again.

last night, I installed the software on a XP machine and the laptop to test when the connection has been lost.  They lasted from 19:00 on Monday until what I came at 17:00 Tuesday.  The machines were not used.  Once I started using (firefox only), and then they abandoned the connection in a half hour apart around 19:00.  The other XP machine lasted from 19:00 until 07:00 TUE MON, when my wife started to use it and then noticed he fell somewhere between 7 and 09:00 on Tuesday.  A 11:00 TUE restart ran OK until 22:00 Tuesday when the connection has been broken again (and IE is now dead).   The Vista machine works since 19:00 Monday (930 pm TUE) so far and seems to hold.

printer cable, at 100-a lot of router link speed, IP address static, (also tried 10-half)

router dlink di-655

two XP machines are wired, vista is wired and last xp machine is a laptop on the wireless.

I exchanged cables, rebooted and reinstalled several times.  I have a file a long mile on the telephone support line.  They couldn't remedy.  I asked this to escalate, but who knows when I will get an answer.

I have enabled firewall - integrated XP

I uninstalled the antivirus software

I even put in place with support like crazy suggestions change the channel of the router (uh, it's wired!)

an xp machine had a 4215 AIO connected via the USB port and the other prints to him via the network, but the printer was deleted machines on a network.

I can ping 127.0.0.1, which is supposed to indicate that the tcp service is OK.

I do not have reset winsock... I see a machine being bad, but three?

malware / virus scan shows no problem.  Once again one perhaps, but three?

The only thing I can think is that there is something in the network stack XP which is in conflict with the new software of 8600 hours pass.  There may be an operation of the poll which lights up then dies after a while, then he kills IE he is dying.

When the printer works it's great, but the restart is not a permanent solution to this.

any suggestions would be greatly appreciated!  I am confused and therefore support.  They send him to the genius, but who knows when they will answer.

Thanks in advance.

Our investigation into this issue, we found a workaround solution that will help with this.

Follow the steps below.

1. Please go to Hp software-> Printer Preferences - > Maintenance-> advanced settings tasks

2 selects the second radio under 'Alerts Show', 'don't show me alerts ink when printing.

3. now restart your PC to make sure that the setting is saved.

Enclosed is the screen.

Here's a useful support document that can also help.

Tags: HP HP Printers

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