OfficeJet Pro 8600 Plus: loss of wireless connection, printer does not accept the password wireless

My printer has suddenly lost its wifi connection. It's the only phone connected to my network to do so.

Through the Wireless Setup Wizard to restore the connection. Assistant tells me that I entered an invalid password wireless, that is not true. (I confirmed that all devices connected to the network using the same password).

Reset the router (Technicolor of Time Warner). Reset the printer. The 'Restore default network' done. No luck.

Zero has changed since yesterday, when my printer was working fine. I used the same router for months, do not change any settings. Any thoughts on what may be the issue? A bad update happen?

Thanks in advance.

My apologies for the late reply. I managed to get this problem resolved by phone to customer service.

The security mode of the router had to be changed to 64 WEP for wireless connection to be restored. According to Support HP, it's a common problem with the routers in Technicolor. There was no explanation as to why the printer has suddenly lost the ability to connect wirelessly when safety was created to WPA2-PSK. The network has been configured this way for more than a year.

I have almost solved this problem on mine (I had read about changing of security in a different post), but ran into a hiccup because of Safari. For some reason, Safari prohibited access to a menu page for my router security settings. You can imagine how boring it is to look at the HP Support use Firefox to access the router and do what a mouse click more, and then I had to make the change. So, if you make this change, be sure not to use Safari to access the gateway of the router Technicolor. Use Chrome or Firefox.

Tags: HP Printers

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