OfficeJet Pro 8600 Scan crash

I have problems with scanning with Officejet Pro 8600. The scanner works most of the time without any problem, but the same analysis (same settings, same computer to analyze, I haven't changed anything else the photo I'm scanning) sometimes breaks down. It can be planted two ways

(1) ' preparing to digitize"never ends

and

(2) ' analysis now' never ends

Preparing to scan is the kind of problem most friendly, that after several minutes, says "unable to connect to the computer" (absolutely nothing anywhere, the last scan seconds earlier ended the most perfectly), simply disable the Officejet Pro 8600 for awhile. The "scan now" is a bigger problem, since not even on the power button / reacts to anything and I tried to wait at least half an hour for the analysis at the end. I don't hear it mechanically would do anything (you know, when the scanner scans, there should be some 'noise'). The only thing I can do these days is to unplug the power cord, and one could imagine that shouldn't be so.

So my questions are:

(1) what should I try?

(2) is a good problem and so, then are we talking about problems with hardware or software?

The Officejet Pro 8600 is no longer new, I bought it in July 2013, but I remember he made at least since August. As he said, the fact that occasionally, but I'd say it's at least 5% of the time I try to scan.

Ed. More information:

Operating system: Windows 7 Pro SP1

Connected wireless

ScanDoctor try to analyse, and it gives an error "scanner is currently in use. Please wait until your previous task is completed and the scaning try again. »

There is another scan option I use very often, which is to use a memory card, use the scan to memory card option. the printer has not yet need to be connected.

Tags: HP Printers

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