OfficeJet Pro 8600: Scan will not save

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• HP Officejet Pro 8600 N911a: can not save scanned documents

  button to scan save the docs is grayed out after the scan is finished and ready to save the step

  Hi @orthoman,

  Thank you for joining the HP Forums!

  I understand that you cannot save documents scanned with your HP Officejet Pro 8600 N911a printer. I'm happy to help you!

  Please take a look at this guide, the printer Scan fails or impossible to scan allow (macOS Sierra).

  Do not forget to return to this topic and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  Hope this guide helps!

• HP OfficeJet Pro 8600: Scan - disable the 'Save' button with MAC OS 'SIERRA '.

  Hello world

  I have an Officejet Pro 8600 installed in a Macbook pro.

  After having upgraded to Mac OS Sierra (10.12) 'Save' button in the HP scanning software is now disabled when the save screen appears. Save documents are possible using the 'Test' option in the menu "Preferences".

  It worked fine with the latest version of 'El Captain'.

  I've searched for scanning HP new version for Mac OS Sierra, but nothing.

  Someone has any idea how to solve this problem?

  TKS in advance.

  Hello
  The HP scanning application is not compatible with Sierra, so you may experience problems.
  Remove the HP scanning by moving it to the trash, then empty the trash.
  
  Instead install HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• OfficeJet Pro 8600 Plus will not be printed

  I just bought a HP Officejet Pro 8600 Plus, and I've connected two PC and two iPads to it.  I also plugged on my Macbook Pro (iOS 10.6.8), but unlike four other devices, the Macbook will not print.

  The Macbook watch the installed printer, sends the print job, but nothing prints.  I reinstalled the printer, the driver updated and reset the system print, all nothing will do.   I know that the Macbook and printer can communicate because I can print a test page for the HP utility in the browser.

  You do not know this information helps, but I have observed in anticipation of eventually being removed from their own print jobs.  I also noticed that, strangely enough, a print job will appear in the queue, I try to print the levels of power, but I was not initialized it.

  What Miss me?

  (Btw, it's a wireless installation.  I read that others troubleshoot using a static address, but this isn't an option for me. My ISP router will not work with a static address.)

  After much research, I found someone else on this forum who has had the same problem and found a solution.  I post the link below in case someone comes on this post.

  http://h30434.www3.HP.com/T5/printer-all-in-one-install-Setup/OfficeJet-Pro-8600-will-not-print-on-Mac-OSX-10-7-5/m-p/2307027/highlight/true#M80392

• HP Officejet Pro 8600 N911a will not print from Windows 8.1

  I have a HP printer Officejet Pro 8600 N911a that returns the 72234 error code everytime I try to print a document from my Windows 8.1 desktop (HP 1520 t).

  Also, there is a single instance of error code 74899

  The same document prints fine on my Windows 7 Desktop and my Windows 7 Netbook.

  Firmware of the printer is: CLP1CN1416AR

  Firmware from the Support Page of the printer appears as: CLP1CN1322CR (2014-07-18)

  What should I do next to be able to print from my computer Windows 8.1.

  Steve

  Note: This is the first issue I had with this printer that was bought a year ago.

  Hello Steve, I hope you're well

  Thanks for getting back to me with your info!

  Yes, I would first of all, running the wizard of wireless configuration from the front panel of the printer (installation program, Menu, Assistant wireless network), make sure that the printer is connected to your network, then proceed to uninstall the printer, restart the PC and reinstall them both back on your computer.

  I hope that this is the solution!

  Have a great Monday!

• HP officejet pro 8600: printer will not be used with the document in the queue

  Hi people,

  can someone help me please?

  I tried all the solutions proposed-

  Check connectivity

  restarted print queue

  Remove and then reconnect the printer

  Power reset

  Cancel job again.

  I had this problem before, but something so tinkering with the queue got fine but nothing works all the time.

  I just changed the cartridges...

  No matter what other dieas welcome please

  Ashoka

  Ash,

  I could be wrong, of course; Mac is not liable for the same way as the Windows environment.

  The printer can print when the print queue of the printer is on, ready to accept a job.  If the queue of work, i.e. the service on the printer running print jobs does not print to the printer, the printer will not print the work.

  If the printer on the computer service is not to blame, then you might indeed want to accuse the printer to not receive the work.

  You can check the communication between the printer and the rest of the installation between the printer and the service that sends the work to the printer:

  You could try to put everything back once more - to include your router.

  I hope this helps.

  Maybe someone with a Mac experience can shed light on the issue.

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on accept as Solution when the answer provides a fix or a workaround!

• OfficeJet Pro 8600 (CN578A) will not feed photo paper.

  New N911A will not feed paper tray default photo. It gives an out of paper message. Regular paper feeds very well. The optional feeder is not installed (I have not). This is a brand new, out of the box machine replacing a C7280 with failure of distribution of ink. I used this article to all my printers previous HP with no problems. This is HP Advanced Photo paper (66lb/10.5 mil, sense of self)

  Just got off the phone with HP... my printer BRAND NEW so... Remove the tray paper... tip top printer has left... using a clean t-shirt... Clean the gray rubber roll... a little... hard paper will feed properly...

  That is all... should not have to do, BUT it's best that packing this f * er on the rise and water and the ascent to Costco...

  have a nice day

• OfficeJet pro 8600 more will not print card stock

  Ok. This is what worked for me. I bought a HP 8600 PRO Wireless today, Sam's Club set it up to print plain paper. Everything was fine. Then I got stock index impression of disorder, 65 lb, 175 g/m2. I kept getting an error "on paper." I changed the mediaprinting preferences: card stock and less paper size: letter of card index. The printer looks bad pick up the first two pages, but then picked up the other four pages and printed. A total of six pages printed on 65 lb, 8.5 "x 11" card stock. I hope this works for you all.

  Hello

  I am happy that the problem has been resolved.

  I would be grateful if you can click on the button of Kudo to show that the problem has been resolved.

• All-in-one printer, HP Officejet Pro 8600 Plus will not print the image in the logo of the company

  I have a Mac the OSX Lion version 10.7.3 (11 d 50) I recently installed this printer. I printed the other documents in color without problem.

  Now, I'm trying to print an invoice with my company logo. The X in the logo is an image that has different shades of blue, but it prints other items on the invoice that are blue. It also correctly print the watermark in blue.

  Any suggestions?

  Thank you for responding!

  It turns out that I had to change my color matching print settings to make it work. I went under correspondence of colors and changed the option provider corresponding to ColorSync.

  This automatically replaced by the profile glossy color Brochure instead of paper simply. It's a shame as this used toner and does not allow you to print a copy of the project.

  I tried a couple of the other profiles, but so far they use as much toner, or does not print the logo. I was subjected to time constraints, so I had to stop experimentation, but once this project is completed, I will try the other profiles to see if they work.

• my HP Officejet Pro 8600 printer will not feed

  All the lights are out on my printer. I tried to unplug, plug is fine, reconnected. Nothing happens. Is there a switch on / off or reset? I've only had this printer for a few months...

  Hello

  I would suggest trying a hard reset with the device. This issue could be the cord powerd.

  Hard Reset:

  Unplug the power cord from the printer and the wall

  Take out the toner cartridges.

  Wait for 30 seconds

  Plug the power cord into the printer and the wall (be sure that the printer is plugged into the wall and not a surge protector)

  Replace the toners/cartridges in the printer

  Let me know the results

• HP Officejet Pro 8600 scans appear in white

  Hello

  My HP Officejet Pro 8600 scan correctly, either from the document feeder or the dish. The scans appear almost totally blank, although some weak contours are barely visible along the top. Two computers use the scanner (Mac OS X 10.6.8 and 10.7.5) and both have the same problem. Any suggestion would be great!

  Hi ABverr,

  A hard reset can solve this problem.  To do this, unplug the power cord at the back of the printer when the printer is still on.  Unplug the other end of the power cord.  After 60 seconds, plug it directly into a wall outlet, and then plug it into the back of the printer.  Try a scan.

  If this does not help, I linked a document with measures to correct the problems of quality of scanning.  Click here

  If the problems persist, you can download and run printing HP and doctor Scan.  Click here  Let me know the results.

  Good luck!

• My new HP Officejet Pro 8600 N911a does not allow a webscan

  My new HP Officejet Pro 8600 N911a does not allow a webscan on my laptop Dell Win7, which indicates on its Web page ¨that that the corresponding software is not installed".  I already tried in vain to install all software from the included cd, but did not find the corresponding software.  I was surprised to see that this cd does not start by itself, the single executable that I found was a setupxxx.exe and that did not include the scanning options.

  Anyone has a suggestion to solve this?

  Hello tutoke

  The Webscan must be selected in the tab of the administrator of the Embeded Web Server (EWS). See the screenshot below.

  1. Click settings
  2. Click the administrator settings
  3. Check Webscan
  4. Press on apply downstairs.

  Try to scan the image.

  

• HP Officejet Pro 8600: Printer does not print in color

  I just got the color cartridges refilled at Costco. Now, my printer does not print in color.  I printed out a diagnosis and cartridges are showing that they are full.  The actual color of magenta is a deep rose, so I know that some of the magenta is crossing. Cyan (blue) and yellow printed black on diagnostic tests.  I know that Costco filled cartridges with the appropriate color because I can see the color on/in the cartridge.  Suggestions on what to try? I bought the printer on January 27, 2013.

  Hi @monitons,

  Welcome to the Forums of HP Support!

  I see that your HP Officejet Pro 8600 printer will print correctly since fill you the ink cartridges. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration you are experiencing.  It seems that there is a problem with the print head or ink cartridges.

  To determine the cause, I would like to use this document:

  • Fixing poor print quality

  If the problem persists, I suggest you try a new complete set of ink cartridges.

  How many times have you filled out the ink in these cartridges?

  TIP: Reloaded cartridges can stop functioning over time, if the nozzle one chip or ink is damaged.

  Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP.

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP Officejet Pro 8600 Plus do not print hardcover

  I tried the solutions posted: 1) made sure the tray 2 is not installed. (2) printed 100 white pages of plain paper. (3) modified preference hardcover and paper media.  However, I always get out of paper message when you try to print on thick paper.

  This is a new printer. Help!

  Hi hubox,

  Welcome to the HP Forums!

  I understand that your HP Officejet pro 8600 more do not print card stock, and I'm happy to help with this problem!

  To get help, I'll need to know:

  • If you use Windows or operating system Mac and the version number. To find the exact version, visit this link. Whatsmyos.
  • If the printer is connected, USB, Ethernet, or wireless.
  • If the printer is capable of making copies of itself.
  • If the power cable plugged into a surge protector, or directly on a wall plug. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.
  • The size of the stock card.
  • The weight of the cardboard.

  In the meantime, please take a look through this paper guide. ' A ' Out of paper ' or 'Choose the motor at a standstill' message and the printer not picking up or feeding of the paper in the main tray.

  I hope to hear from you and thank you for posting!

• Officejet OfficeJet Pro 8600 Plus: Pro 8600 more will not scan from touchpad after updating Windows 10

  After a Windows 10 update, my printer will not touchpad analyze. It will scan the troubleshooting utility. I unplugged and reset without success. I have updated to the latest version of the HP software for the printer. What else can I try?

  Hello

  You can try to install from the link here:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8600-plus-e-all-in-one-printer-series-N911/4322915/model/4323647

  Before installing the HP software above, please uninstall your previous version first.

  During installation, select the type of standard or recommended installation when you are prompted by the installation software. If you choose a minimum installation, read the description of each component software with caution to avoid the unintentional loss of functionality of the printer.

  You can check via "Control Panel" > "Hardware and sound"-> "Devices and printers"-> under "printers and faxes". There will be a green check mark is marked to your printer if it connected successfully.

  Hope this helps you.