OfficeJet Pro 8600 USB, Dell OptiPlex 9010, Windows 7 Pro, 64-bit. Printer hangs sporadically.

Printer and the computer are less than six months. All the drivers for the printer and the computer have been updated at the latest. BSOD occasionally when printing HP JO, but not in network Xerox printer/copier. Some recent error messages:

Event ID: 808

The print spooler could not load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI. DLL, error 0xc1 code. See the user context information for event data.

The print spooler could not load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\PS5UI. DLL, error 0xc1 code. See the user context information for event data.

Event ID 372:

The Microsoft Word document - xxxxxx.docx, held by CJones, failed to print on printer HP Officejet Pro 8600. Try printing the document again, or restart the print spooler.

Data type: NT EMF 1,008. Spool file size in bytes: 307056. Number of bytes printed: 307056. Total number of pages in the document: 6. number of pages printed: 0. Client computer: \\ASEAPC19. Error code Win32 returned by the print processor: 2147500037. Unspecified error

I ran doctor Scan and printing and printer install wizard for Windows - "everything out ok with your product." "The current full HP software is already installed and drivers seem to be installed correctly.

Appreciate any help you may be able to offer.

Cathy

Hello Cathy

Unplug the printer from the computer and follow the instructions below. Let me know the results.

  1. Go to add/remove programs.
  2. Uninstall Officejet Pro 8600. If you see the other programs related to the 8600 Officejet HP remove them as well.
  3. Make sure you have the latest version of Adobe Flash installed.
  4. Restart the computer.
  5. Go to devices and printers, select any printer, then click Properties of (top-right) print spooler, click the drivers and make sure that the driver for the 8600 is gone.
  6. Download the latest driver for your printer and reinstall.

Sources:

HP C5180 printer will not print using spooler after upgrade to Windows 7 (64-bit)

Error code Win32 returned by the print processor: 2147500037. Error__ not specified

Tags: HP Printers

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