OfficeJet Pro 8610: 8610 plugged Ethernet think he lost the connection but eventually prints
I have a 8610 connected to 2 PCs; USB, an ethernet. The ethernet connected printer is configured on the PC as a network printer. When we print the Ethernet connected PC sometimes it prints immediately and we sometimes these messages:
When we get the messages the printer has his light and isn't in offline mode I can find. If we simply not do whatever it is, the printer communicates eventually and the job will print.
Anyone know why this is happening and how to fix it?
Note: we had this PC configured to print wireless but had long delays in printing that indeed. It's faster with ethernet connection is operating properly.
Welcome to the HP Forums.
The issue you described concerning the communication of the question, it looks like that is having a problem of recovery since printers sleep/standby mode.
First of all, please make sure that you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.
I also suggest that we run the HP print and Scan Doctor. I would like to know if the doctor fails, or if you see the error codes.
See you soon,.
Tags: HP Printers
Just bought the HP all-in-one Officejet Pro 8610 for the local historical society. The laptop and the printer will be connected to the Internet. The printer will only be used for printing reports, scanning images, etc.
I just removed the instruction manual to familiarize myself with the connection procedure, but I noticed there are several references that require internet access.
Is there a workaround solution that allows me to install/connect the printer without having to access the internet?
Thanks in advance for your help.
Given a special environment USB is probably the way to go. You don't need a special USB cable. Your printer has two USB ports, one on the front (#4) and the other at the back. You must use the rear USB port (#13)
And the USB cable is similar to the following:
The "flat" end for your computer/laptop and 'round' (well almost round) is for the printer. Please check the box first, depending on where you are (country, region), the cable may already be inside the box.
Hi all. I would like some advice please. I would like to know if the HP Pro 8610 e Google Cloud Print ready for use unless it is connected to a pc. Thank you.
Thanks for your comments.
The Officejet Pro IS listed as a printer of Google's Cloud.
Please click on the "HP Officejet HP e-Print printers that can use Google Cloud Print' link.
I've updated the software from Adobe, and now it works, except that it analyzes the legal size, which I can fix it.
Thank you very much for the help.
I love this machine except for one thing. It takes the paper for printing from the lower drawer. So I used the top plate for single supply of envelopes. Then I'm going to copy something and it makes me put the paper in the upper tray, when the lower plate is full!
How can I determine if just use paper in the lower tray for copying too?
You should change the copy settings to use the 2nd tray, then you can set it as default:
- Click the copy on the front panel of the printer.
- Click settings.
- Click Select status bar , and then select tray 2.
You can set the default tray by selecting set as new defaults in the settings menu even.
I have a new PC, windows 7 Pavilion p6000 series, but it says that my printer is compatible? I lost the installation cd of it he went then to the downloaded HP full version Web site, I see in my documents but do not know how to run or open properly. What I am doing wrong? I must say how disaponted with HP, I am because of him misleading communication error/problems and now they did not treat the 39.99 to guarantee of my printer and now say at the end? Can someone help me get my printer doesn't work, I really appreceite it. Thank you & God Bless
All the drivers are in the following link:
As you already downloaded it, simply install them like install a program (double click or run as administrator).
Everything tonight. We just purchased two HP Officejet Pro 8610 and has set up in the office, however, we found that even though we have activated the auto answer feature, or machine automatically answers. Instead, they always ask a manual "Yes, go ahead and answer this question" a key that does not work for us because we have not often the people around these machines.
Running a Test Fax report I got the next to a print to...
Fax hardware Test: PASS
Fax machine connected to the telephone wall jack Active: PASS
Telephone cable connected to the appropriate Port on the Fax: PASS
Using the phone cord with the Fax Type: PASS
Tone detection: PASS
Fax Line Condition Test: PASS
Auto answer: on
Rings before answer: 2
Fax paper size: letter
Tone or pulse composition: composition of tone
Volume Fax: soft
Distinctive ring: simple Cycles
Availability of recomposition: Redial
No response recompose: no reminder
Automatic reduction: on
Backup Fax reception: on
Error Correction mode: on
Fax speed: medium (14400)
Fax transfer: Off
Communication error Redial: Redial
Our header and the number have also been defined. Right now I guess I missed something in the user manual, as is the case with the machines. Maybe someone knows of what I missed?
I think it's related to distinctive ring setting. Have you tried to put the distinctive ring for all the rings feature and see if the printer can automatically respond?
If you are using distinctive ring service, please refer to the user manual on the distinctive ring setting.
If you don't use a distinctive ring service, make sure that the Distinctive Ring
function of the printer is set to all rings.
Hope this can help.
I bought just for HP Officejet Pro 8610 e-all-in-one printer and did the whole upward according to the instructions. everything is fine except for the fact that the printer does not connect to the internet. Although I had no problem to being of network discovery and connection for some reason when I'm checking updates, that it is said that the printer does not have to connect to the internet. I tried ethernet also and always had the same questions.
any advise will be greatly appreciated.
PS: all other devices on the network have any connecton from Internet, only the printer
Welcome to the Forums of HP Support!
I see you are having some problems with the Officejet 8610 Internet connection, I would like to see if I can help. Please try to apply a manual IP and DNS to the printer. You can learn to do it by following the steps here: HP Officejet Pro 8610, 8620, 8630, 8640 and 8660 e - all-in - One Printer Series - printer does not maintain the wireless connection, three Solution.
After you apply the INVESTIGATION period, defining the DNS is done after on the same screen. Use these information for DNS: 188.8.131.52 & 184.108.40.206
Good luck and let me know the out come.
I am running Ubuntu 14.04 as my operating system. I just bought a Hewlett-Packard (HP) Officejet Pro 8610. I have installed all the software, registered the product, etc. etc. etc. It receives instructions wireless through a network with my computer and it prints very well on the computer.
It does not analyze. I'm told 'No found computer', followed by instructions for both Windows and Mac users. I do not see clear parallels to the Ubuntu system.
It doesn't seem to be clear instructions on how to analyze the Ubuntu forums, so I ask here: what should I do to have the new machine to scan my documents?
Thank you for using the HP forum.
You can try Webscan.
This relevant resource will show you how to do this:
Printing from Chromebook
WEBSCAN mainly use Web Services integrated printer.
Hope that helps.
I am able to send faxes but not receive them. I turned off in error correction, changed the fax speed to slow and auto answer enabled. None of this has worked.
I think the problem might be the way that the printer and fax are connected. I have a cable modem and the telephone line goes directly from the modem jack. My phone service is through Comcast cable, then nothing is plugged directly into the wall jack to the phone.
I have a phone on the same phone number, which is plugged into the upper Jack on the printer. The (phone) cord frrom the modem cable to the printer is plugged directly underneath.
Welcome to the forums of HP.
I understand that you Officejet Pro 8610 is unresponsive to faxes.
I would like to help.
Everything seems correct.
Your phone line has a service of voice mail on this subject?
Voicemail could be intercepted the fax before that the printer gets it.Run a test fax report to determine the status of fax on the printer and whether or not it is properly configured to send and receive faxes.
Our library network environment is a challenge. I would like to plug into our ethernet with a cat5e cable network and be a part of our network printer, but I have to be able to print wirelessly from two Windows laptops. Unfortunately, our wi - fi library through the network of the city that is otherwise not available to us. When I plug the cable of the respectable wireless ethernet becomes unavailable.
For now, I am attaching the printer with a USB cable to a desktop computer and I got the printer shared with another office. But how do I print wireless to the printer for computers laptops windows? Is the printer must be connected to a wireless router to print wireless? And can I order wireless printing and always plug into an ethernet network? Because I prefer not having to share the computer to another computer on the network for printing.
I'm afraid that the connection of the printer for cable networks and wireless at the same time can be made, the printer can be connected to a unique network, once connected an Ethernet wireless capability cable does not connect to a wireless network.
However, you may be able to use wireless Direct, which can be used same onnce the printer is connected to a LAN.
For that, you'll need spend your PC from the network wireless network printer in order to print...
To access the internet, you'll need for the PC back to your wireless router:
Hope that help, it is more you could have for these needs...
I'm trying to install the drivers for a Pro OfficeJet 8610 on a system running Windows Server 2012. I installed the drivers from here (after choosing Windows 2012 for the operating system): http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8610-e-All-in-One-Printer-series/53...
First of all, I tried to install using the GUI (Setup.exe) but ran into an error indicating that the operating system was not compatible.
I did some research and discovered that these drivers must be installed by using the command line and the command msiexec.exe. I tried to do it by using the following command-line (with administrator privileges): msiexec.exe /i PATHTOMSI
However, when I do that, it gives me ALWAYS an error of incompatible operating system. Don't know what to do here.
Here is a link to the Post on the HP Forum explaining the need for a command line install: http://h30434.www3.hp.com/t5/LaserJet-Printing/installing-Pro-8610-Windows-server-2008rt-X64/m-p/426...
I ended up soliving this problem myself while tinkering around.
I went through the process of adding a new printer through the devices window and printers.
I said my printer was not listend so opted to manually configure a printer. I have created a new local port and he just called the name of the printer. He then invited for drivers. I chose the disc and then navigated to the folder where I had extracted the printer drivers. Selected this file and the drivers installed.
This example gets the drivers installed in the system. Windows should then automatically recognize/install the printer if it is plugged.
Mind you, I had to do that only for printing on a desktop connection remote. If you need the real HP software installed to print AND scan, this will not work for this.
I try to save my printer to the HP InstantInk program. One of the steps requires that I have print a page the printer which will include a code identifier for the site instantink. My printer now appears to be out of yellow and white ink and, therefore, do not print.
Is it possible to get this code without being able to print? If I go buy ink, it defeats the whole purpose to register for this service.
Welcome to the Forum from HP Support.
I understand that you're looking to get the claim code from your e-all-in-one printer HP Officejet Pro 8610 without printing so you can finish your instant installation of ink. I want to help you with this.
If your printer is connected to a network (ethernet or wireless will do) tap the Web services your façade of 8610's (). If the webservices are not activated, activate them and press OK to enable the automatic updates of printers. If you see just low ink alert messages jumping in front of them. Under the summary webservices, you should see an ePrint ending address by @hpeprint.com. The foregoing the ' @' symbol is your claim code. If this code does not work, press Print Info under settings webservices; (I realize that this will not print, but it will update the code and make it sustainable for the rest of the configuration of your ink instant).
If these suggestions are not useful, I recommend that join you our cloud support team. You can click on the following link to start a business: https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249#Z7_3054ICK0KGTE30AQO5O3KA30F3
Once you complete the form online to build your business, you can choose among different ways to contact direct.
Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.
Thanks for posting in the Forum from HP Support. Have a great day!
HP OfficeJet Pro all-in-One 8610 print intermittently
This is a request for additional assistance from HP, Apple and AT & T Community Forums
Machines and affected software:
Printer HP OfficeJet Pro 8610 e - All - In - One.
Serial number: CN4CNE3463
Last updated: 06/09/16 (Version 5.0 (4.1.1 P, S; 5.17.1 F).)
iMac 21.5 inch late 2009 (daily use)
Serial number: W89415S5PC
OS X El Capitan: Version 10.11.6
MacBook Pro 13.5 inch late 2009 (occasional use)
Serial number: W8942UW766D
OS X El Capitan: Version 10.11.6
MacBook Air 13.5 inches mid 2012 (daily use)
Serial number: C02HX3ZADRVC
OS X El Capitan: Version 10.11.6
Wireless router: AT & T U-verse ARRIS NVG589
more AT & T Wireless Access Point VEN501 device
Wireless Router Range Extender: Linksys RE6500
Multipoint unresolved printing problem:
HP OfficeJet Pro 8610 had printed out successfully all the three above mentioned computers since the purchase of the 04/04/2015. End of August 2016 he started intermittently refusing to print wireless, sometimes do not connect wireless or holder from job to job.
09/06/16 I posted the question on the Forum of community HP between 07/09/16 and 08/09/16 had dialogue on possible solutions. I followed the Commission received and interpreted it following recommended tasks - all without result:
(1) sequential power off and cord power to the router Range Extender, OfficeJet 8610 Pro and iMac and removal after 60 seconds of powering the devices in the same order. Result: would not print.
(2) off wireless to iMac. IMac connected to a printer via an Ethernet cable. Printer would not print.
(3) tried to scan the printer for iMac's wireless: would not scan.
(4) tried Scan via an Ethernet cable from the printer to iMac: Scan worked.
(5) connecting iMac via an Ethernet cable to the router and printing system reset iMac to remove the printer and then added printer as directed by its name: HP OfficeJet Pro 8610 . The results have been mixed:
(a) wireless to iMac to the router and Ethernet cable router for printer: test page printed.
(b) the iMac to the router and wireless router for printer: test page will not print.
08/09/16, having nothing specified by HP Community Forum, I contacted AT & T, the provider of my router and all my services (wireless, broadband, Internet, fixed phone) for the Support service.
AT & T: recommended
(1) make a new Setup wireless printing HP itself using my secure wireless network name and password, and then perform a reboot of the router. Between the two actions (new set-up and router reboot), the printer starts and print a previously submitted test page. To confirm that the printer was actually working, I turned off the printer, waited, he turned back and tried to print Test page: the page not print.
(2) AT & T then told me to do a new manual of the printer setting. Just as I got Set Up on the screen of the printer, the printer prints the Test Page.
AT & T told me that the printer should work fine now.
Once I have shut down my system and restarted the 09/09/16, I found that I could not print anyway:
Wireless to the router for printer
Wireless to the router and Ethernet cable for printer
Ethernet cable to the router and wireless to a printer
Ethernet cable for printer
Another experiment on 11/09/16 led to erratic printing depends on the original machine:
1 iMac for HP printer: wireless printer for iMac gives not the Page of Test sent for printing, but a series of blank pages, followed by several pages of code and followed by more white pages. Code pages are all the same and then talking about the Cambria police (body).
a. the first pages all State: %! PS-Adobe-3, 0% APL_DCS_Encodiong: UFT8% APLProducer: (Version 10.11.6 (Build 15 1)
b. human beings second page with: 14 start/FontName dict / TJOLUV+ def Cambria
Page 2 on three subsequent print reading attempts the same as above, except for a different set of letters before "+ Cambria". A UAXKPA, a JJCFBS, and the third is WOKHHG.
2. yet, when I tried to print the Test Page of the MacBook Air and MacBook Pro wireless, printing is successful (i.e., the test page prints and do not print pages blank and coded.
I'm sorely need a remedy to this overall situation.
- What is originally intermittently, the HP printer?
- What is originally a wireless printing and Ethernet to vary?
- What is causing the iMac to print Virgin and code pages when the MacBook Air and MacBook Pro both print pages "regular"?
- The question one demanding a new router?
- DOE the question indicates the need to uninstall the printer and then perform a reinstall?
- With all machine software updates could be software problems cross machine?
Link to the firmware.
Can I plug my Officejet Pro 8610 into a surge protector with multiple sockets or must it go directly into the wall jack as was the case with my previous printer a 8500?
You can try to hook the printer through a surge protector and to verify it works, however if the printer would not get enough power it can cause different issues such as the quality problems with the unit sanner (for example during copy, scan or fax), the error message of false as a jam of transport, network of stability or power problems problems such as no answer while pressing the power button or "standby mode".
If you experience these issues, it will be essential to connect the printer directly to a wall outlet and it is always recommended to ensure its implementation by my experience.
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