OfficeJet Pro 8610: 8610 plugged Ethernet think he lost the connection but eventually prints

I have a 8610 connected to 2 PCs; USB, an ethernet.  The ethernet connected printer is configured on the PC as a network printer.   When we print the Ethernet connected PC sometimes it prints immediately and we sometimes these messages:

When we get the messages the printer has his light and isn't in offline mode I can find.    If we simply not do whatever it is, the printer communicates eventually and the job will print.

Anyone know why this is happening and how to fix it?

Note: we had this PC configured to print wireless but had long delays in printing that indeed.   It's faster with ethernet connection is operating properly.

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Hello tilzie,

Welcome to the HP Forums.

The issue you described concerning the communication of the question, it looks like that is having a problem of recovery since printers sleep/standby mode.

First of all, please make sure that you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.

I also suggest that we run the HP print and Scan Doctor.  I would like to know if the doctor fails, or if you see the error codes.

See you soon,.

Tags: HP Printers

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