OfficeJet Pro 8610: Cannot receive faxes

I am able to send faxes but not receive them. I turned off in error correction, changed the fax speed to slow and auto answer enabled. None of this has worked.

I think the problem might be the way that the printer and fax are connected. I have a cable modem and the telephone line goes directly from the modem jack. My phone service is through Comcast cable, then nothing is plugged directly into the wall jack to the phone.

I have a phone on the same phone number, which is plugged into the upper Jack on the printer. The (phone) cord frrom the modem cable to the printer is plugged directly underneath.

Hello @foxtail09,

Welcome to the forums of HP.

I understand that you Officejet Pro 8610 is unresponsive to faxes.

I would like to help.

Everything seems correct.

Your phone line has a service of voice mail on this subject?

Voicemail could be intercepted the fax before that the printer gets it.

Run a test fax report to determine the status of fax on the printer and whether or not it is properly configured to send and receive faxes.

Tags: HP Printers

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