OfficeJet Pro 8610: Cannot scan from the document feeder

Similar Questions

• HP Officejet Pro 8610: Cannot print from the HP ePrint app on the Internet

  Hello

  I try to print using the HP eprint on my Android mobile application. I am able to print using the WiFi on my phone but when on the go, the app will not find the printer. The eprint service works correctly since I can print when sending an email to my address of email eprint even when I travel but the application won't work when the printer of the Internet access. The printer is connected to a cable modem, wireless. Is there a way to print through the Internet using the HP ePrint app?

  Thanks in advance

  Well after I asked a few friends with iPhones and Android devices to print over the Internet using the application, I noticed that everyone could.

  So, initially, I reset the printer to the factory setting and reconfigured it. It has resolved all the issues I've had both with built in the application to manage as well as my phone. Now I can normally use the HP ePrint app on the internet and printing.

  As a side note, I downloaded an update of the firmware to the printer and most probably caused problems, but, as says the resolved all factory reset.

  See you soon

• HP Officejet Pro 8610: Problems scanning from Adobe to the adf on printer

  
  

  I've updated the software from Adobe, and now it works, except that it analyzes the legal size, which I can fix it.

  Thank you very much for the help.

• OfficeJet Pro 8610: Cannot print from automatic feeding

  I have loaded the paper at the top of the page auto feed tray to print but the printer has not used this document.  He used the paper in the lower tray.  The printer use the ADF top of the page for printing?

  The ADF is used for input only. That is to say. Scan or copy

• My HP Officejet Pro 8600 cannot print from my MacBook Air

  Hello

  My HP Officejet Pro 8600 cannot print from my MacBook Air. It keeps on showing "the printer is not connected", but the display on the printer connected. I often reset the printer "EVERY TIME" I want to use. I also tried to turn off my laptop and printer several times before printing. If I'm lucky, it will work maybe for one or two prints. If no luck then I have to reset everything again. Sometimes I reset the printer, the printer is not displayed on my selection.

  Hello boojoo1tw,

  Welcome to the HP Forums!

  I understand that you are unable to print most of the time with your Officejet 8600. How is the printer connected? USB or wireless? What is your operating system on your Mac computer? Click here to find out.

  If your wireless printer, then I recommend the award of an 'IP address' by following this HP document on printer does not maintain the wireless connection.

  Please post your results, I'll be looking forward to hear from you.

• HP OfficeJet Pro 8610: Print spooler list 0 documents pending after you have sent the print job - isolated

  Last week I updated the HP OfficeJet Pro 8600 to a new 8610 of OfficeJet Pro to my office. The printer is connected to the wired network with a static IP address and 5 of 7 the office computers can print to it without any problems.

  The other two computers cannot print documents from any product of MS Office, but they can print the following file types:

  .jpg
  .PNG
  .gif
  . TIF
  txt.
  .PDF

  The printer will also print page content Web of Internet Explorer 11, but not Firefox 34.0.5. It allows to print Excel spreadsheet, but only from Apache OpenOffice spreadsheets. OpenOffice will print all Word documents. It will not print any format MS WordPad.

  Two computers, problems are running Windows 7 Pro 64 bit.

  I have already uninstalled and reinstalled the software several times. I also uninstalled all HP files and records using Revo Uninstaller, where a former registry value was the process.

  I tried the convenience of installation HP, HP Print and Scan doctor, HP Support Solutions Framework. I tried to manually re-install all the drivers, I tried every convenience store printing Microsoft, disable firewall and everything else I could think of.

  Under the heading "Ports" on 'Printer properties' I installed it as "HP network monitor of rediscovery" and the types of WSD port with the same result. If I try to configure the port, I get error 0x0000007b.

  Hello @tshimkus!

  Thanks for posting on the HP Forums!

  I understand that your Microsoft Word documents do not print your 8610 Officejet from two of your computers again. I was able to find a post on the HP Forums regarding the same problem you are having.   Please follow this link for Officejet Pro 8610 do not print documents from MS Word.  In the post are step by step instructions provided by @X-23 that the crimped to provide a solution for other customers face the same problem.

  I hope that this provides a resolution for you also!

  Let me know how it goes!

• HP OfficeJet Pro 8610: Impossible to activate the scan of the computer, complete the installation of the utility

  I'm not able to activate the analysis of my desktop computer or my laptop. I pedaled power the router, printer and computers, ran disk utility and repair permissions, I uninstalled the printer and reinstalled. I received a message that the installation of the HP Officejet Pro 8610 has been completed successfully, but when he goes then HP utility-Setup-HP Officejet Pro 8610, happens to alerts from HP and I get the error message: "a critical error has occurred. Please restart the application, and then try again ' and I am unable to continue. Download and open HP Easy Start are successful but he opens the HP utility at the end and I get the same message once it arrives to alerts from HP.

  Opening to the high HP utility-HP Officejet Pro 8610 and clicking on scan settings, Scan of the computer initially appears without the box checked to activate this function and the error message: "the computer Scan is disabled. You can always start the scanning of your computer software analysis - for example, HP scanning "." Click on the button to activate the Scan of the computer generates this error message: "error of Communication. Unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device "."

  In the window of the printer, press Scan and the Scan of the computer selection produces the error message: "not found computer. Scanning software HP is required for this feature. If installed, open the HP utility and under settings of scanning, select scan to computer and enable "."

  I tried everything suggested, and what I found online to try.  I'm missing something or not doing something correctly?

  Thanks for any help!

  Hi @3star8,.

  Welcome to the Forums of HP Support! I read your post and see that you are unable to activate the computer option via the software scan. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I think that the procedure described in this post, will help solve this problem. Here is the link: Re: impossible to activate the Scan.

  This is the URL of your drivers, e-all-in-one-HP Officejet Pro printer 8610 series full feature software and drivers.

  Please let me know the result and if there is anything else I can help you. Thank you.

• HP Officejet Pro L7590 - cannot scan - the installation program does not scan Betacam

  I have a HP Officejet Pro L7590 all-in-one connected to my iMac OS X Lion 10.7.4 running, and I can't Scan functionality.

  When I set up the device, it does not recognize that there analysis ability, if I try to scan from the Preferences/Print & Scan window there is no option to do so.

  Also, the HP utility displays no information on digitization.

  When I try to run Scan Manager device HP HP Scan Pro application opens then immediately crashes.

  I tried to reinstall the HP software, but it makes no difference.

  Scanning has worked in the past with the same printer, but not since I installed Lion.

  Suggestions welcome! Thank you very much

  Hello

  The application of HP Scan Pro for Mac OS X 10.4 and 10.5, so it seems you are using older software which are not provided for Lion.

  Please remove completely any HP software installed using the scrubber tool:

  * Please note that the following steps will delete all HP software installed.

  1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
  2. Select Applications
  3 select the Hewlett-Packard folder
  4. double-click on uninstall HP application
  5 follow the uninstall to prompt to select a device to uninstall
  6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
  7 approve any prompt to uninstall all HP software.

  To avoid any problems due to the use of the software, be sure to repair disk permissions before you reconfigure the printer:

  1. open the Applications folder.
  2. go to the Utilities folder.
  3. double-click on disk utility.
  4 Select the hard disk that contains the boot volume.
  5. go to the first aid tab and select Repair disk permissions.
  Note: This process may take several minutes depending on the Mac and the amount of the permissions that need to be repaired. The journal of the progress will tell you when the process is complete.

  Go into System Preferences > print & Scan

  Click on the sign more and select your printer.

  The latest version of the software for your operating system will be downloaded automatically.

  If the software download fails for any reason, download and install the latest drivers 2.9 HP printer:

  http://support.Apple.com/downloads/DL907/en_US/HewlettPackardPrinterDrivers.dmg

  Now add the printer by following the steps above.

  Below you can find what scan methods can be used with Lion OS x:

  http://support.HP.com/us-en/document/c01910186

  Kind regards

  Shlomi

• OfficeJet Pro 8610: Do not print the PDF of ADF 8610 files

  If I scan a document on the glass of my 8610, print the PDF that I create on my computer Win 10 or any other machine including Mac and Ubuntu (Linux) "correctly".

  If I use the 8610's ADF to create a PDF from multiple page, the document is visible on the screen of ANY box of Ubuntu, Mac or Windows PC (s).

  HOWEVER, if ANY computer try to print the PDF file for ANY printer, the page is EMPTY.

  Based on 3 operating systems, the result (the white sheet of paper printed), it seems that the creation of PDF 8610's firmware needs some adjustments, please.

  Well, I see you using web analytics to the printer rather than the use of the scanning software. There are two ways to analyze which should work a bit better than with a web scan: using the HP or Scan to Email scan software.

  To install and use HP Scan (for Windows 10):

  Download and install the latest drivers by clicking on this link.

  When you want to analyze, click the icon on your desktop with a name similar to "Officejet Pro 8610". If you click the option under scan your PC should open HP Scan.

  To install and use HP Scan (for Mac):

  Download and install the latest drivers by clicking on this link.

  When you want to scan, open the folder Applications, Hewlett-Packard and in this folder, open HP scanner (or scan to).

  To set up scan to email:

  1. On the printer, click web services icon in the lower left corner of the screen.
  2. If you see Setup, click on Setup, then Accept/Yes.
  3. After the printer prints a page of web services, click applications, and then Scan to Email.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8610 cannot connect wireless

  I have an Officejet Pro 8610 (CN41JB30XY)

  IM using a laptop from Samsung (NP510RSE) running Windows 8.1 x 64

  The printer sets up a operates fine USB

  When I run the installation of the software and that you are trying to set up a Wi - Fi connection it fails

  There is no error message is not very well the printer

  Have disabled Norton and the Firewall window - no help

  Started in safe mode with network - no help

  Ran msconfig and doesn't make a start limited - no help

  I'm on a private infrastructure network and connect to the IP 192.168.0.149

  The guys that I beat my brain for a week, your help will be aprecitated

  Note: I do not have a router am on a WIFI network

  Hi @Phil_Ramsey,.

  By your post, I see that you cannot set up the printer on the wireless network. I can help you with this.

  Please provide more information on the configuration of your network. Given that you do not use a router.

  In the meantime, follow the steps described in this document for the wireless printing Center.

  Select your printer never worked on the network.

  When you run the Wireless Setup Wizard on the printer is not automatically find the network and automatically provide a static IP address or will you set a static IP address? (which could be the problem)

  You can test the printer?

  Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run,.

  Make sure they are on the same subnet mask.

  Type cmd and then type ipconfig.
  Check the IP address of the computer and the subnet mask.
  Now, check the IP address of the printer.
  Do the first 3 sets of numbers match?

  Try and ping the printer.

  In the same window, type ping printers (space between ping and IP address) IP address
  What are the results?

   

• Need help to set up officejet pro 8600 and scanning to the network on OSX Lion folder

  Hello

  I'm trying to implement my Officejet Pro 8600 more scan to a network under OSX Lion folder.  I have correctly set up the printer otherwise (and can scan and flown from my Mac).  I created SMB sharing as described in the documentation.  My only question is what to enter in the Web server of the printer when it asks for the network path of the shared folder.

  For example, I have the following shared folder:

  / Users/me/Documents/scans/Durable goods received

  on my computer that has name is:

  My iMac

  has an IP address:

  172.16.1.4

  wonder web server of the printer a network path (for example: \\mypc\sharedfolder) but I do not know how to translate my way above in the correct format.

  I tried the following:

  AFP://172.16.1.4//users/me/documents/scans/durable------Goods\ recipes

  but he doesn't like it.

  I also tried:

  Recipes of \\172.16.1.4\Users\bvz\Documents\scans\Durable of goods.

  Nothing helps.

  Thanks for any help or ideas!

  Hello

  First of all, make sure to install the latest firmware for the printer.

  SMBX (used by Lion sharing protocol) support added lately, and the device fails to access any forlder Lion shared with an older FW version:

  http://support.HP.com/us-en/document/c02919168

  You have shared the folder durable goods received ?

  If so, I guess the correct path would be as follows:

  \\172.16.1.4\Durable goods received

  Please let me know of any changes,

  Shlomi

• OfficeJet Pro 8610: HP scanning utility

  Installed the software for my new HP Officejet Pro 8610. The utility will not open and run, so I can't use webprint or scanner. Have a work-around?

  Hello

  First of all, don't forget to run the software update as follows:

  Click on the Apple icon, then select about this Mac.
  Click software update, and then click the Store from the top of the indicated window menu and click on reload the Page.

  Don't forget to install any update HP or Apple.

  Then install the HP Easy Scan from the Mac App Store application, it will be installed in the Applications folder:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  You can scan using HP Easy Scan?

• OfficeJet Pro 8610: Cannot receive faxes

  I am able to send faxes but not receive them. I turned off in error correction, changed the fax speed to slow and auto answer enabled. None of this has worked.

  I think the problem might be the way that the printer and fax are connected. I have a cable modem and the telephone line goes directly from the modem jack. My phone service is through Comcast cable, then nothing is plugged directly into the wall jack to the phone.

  I have a phone on the same phone number, which is plugged into the upper Jack on the printer. The (phone) cord frrom the modem cable to the printer is plugged directly underneath.

  Hello @foxtail09,

  Welcome to the forums of HP.

  I understand that you Officejet Pro 8610 is unresponsive to faxes.

  I would like to help.

  Everything seems correct.

  Your phone line has a service of voice mail on this subject?

  Voicemail could be intercepted the fax before that the printer gets it.

  Run a test fax report to determine the status of fax on the printer and whether or not it is properly configured to send and receive faxes.

• Mac cannot scan from the HP Officejet Pro 8500

  Hello

  I can print from my computer, but I can't scan to it.

  Printer/Scanner: All-in-one printer, HP Officejet Pro 8500 - A909a.

  Computer: MacBook Air, OS X 10.9.4

  They are connected wireless. I tried an Apple software update - there is none. I tried Printers Scanners & (in system preferences), preview and Capture of Image. None of them recognizes a scanner to my computer.

  Thanks for your help.

  Hi DanSF79,

  Thank you for your answer! I noticed that the Mac recognizes your printer as a generic PCL Laser printer and you are out of ink.

  I recommend the following steps:

  1. Reset the printing system. OS X Mavericks: reset the printing system.
  2. Verify and repair disk permissions. 12.x disk utility: repair disk permissions.
  3. Uninstall the printer. Uninstalling the printer software.
  4. Re-install using the Apple updates. OS X v10.9 Mavericks: installing and using the printer on a Mac.

  Please note: If you are out of ink, I recommend to replace the ink cartridges.

  Hope this helps you and have a great day!

• HP Officejet Pro 8615: ADF not pull the documents for scanning

  I was initially able to scan several documents in the automatic document feeder, when I created my machine, but now I can scan only one document at a time on the glass. I have the good setting chosen "pick the busy document feeder" in the settings, but there is not away from there? Help!

  Hello
  
  Thank you for using the HP forum.

  Can you open the ADF and look for any paper debris?  Was there a "Ding" when you load your document into the ADF?

  In addition, the Green must lock be in central position (you can try to push forwards and backwards, it should be in central position)

  

  Thank you.