OfficeJet Pro 8610: Officejet Pro 8610 do not print - print jobs disappear from the queue immediately

This printer can scan to my computer, but it cannot print from it.  Tried all iems listed except the MS accounts of messages.

No go to the test print.

Internal testing of printing. This is the second printer within 2 days, the first printer does not have the box with paper paper jam problem.  I don't feel the experience of HP.  The printer I replaced is a HP due a print head has failed. It worked wireless on this computer without problem. I tried to avoid calling HP on this one.

I would like to know where this impression reels go?

There is something missing here:

I wanted to close what has been done for this solution.  4 hours on the phone with HP. Not enough that the first person that I arrived was a High Touch and confident in this setting.  He gave up and gave me an assignment to run a file system check (SFC) Scan and repair the system files which takes a long time and I was advised to recall with my file number.

When I called back in the rep has examined the case and could not understand the next steps to do. He spoke to his superior, and they said to remind once again and get to someone else who may be able to help. The third call was a call center in the Philippines that I reach a brave woman who was determined not to leave until this has been resolved. Here's what we did:

1A first changed the router on the 2.4 band channel and reset the connection to the router wireless.

2 deleted the HP of the computer software. Then restarted computer and reinstalled the software through HP detection methods.

Everything is good now. This printer now prints from my desktop without problem. There is no manual workaround solution not done either.

Tags: HP Printers

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