OfficeJet Pro 8615: All crumpled Pages

Every page I print with this new printer is bent as shown in the pictures below.  Everyone knows about this problem?  This is unacceptable!

Hey @johnmsch,

It's very strange that printing from your Windows 7 computer causes the scoring of page, but your Mac printing is perfect. These machines really have a spirit that is unique. To solve this problem I will ask you to perform some standard software and driver troubleshooting steps. Can I please you follow the steps below.

Step 1: Uninstall the drivers:

If you use a USB cable connection, please unplug this cable now.

  1. Click on the Start menu
  2. Select all programs
  3. Select the HP folder
  4. Select HP Officejet
  5. Select Uninstall

Please follow the steps on the screen to complete the uninstallation. Once the uninstall is complete, proceed to the next step.

Step 2: Remove temporary files:

  1. Click on the Start menu
  2. In "search programs and files" box located just above start type % temp % and press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: Install the device:

  1. Please click here to download the latest drivers for your printer
  2. Once the download is complete, follow the steps on the screen to reinstall your printer
  3. If you are using a USB connection cable please do not connect the USB cable until the installation program invites you to

Once the installation is complete, please test print a multiple page document to see if the problem has been resolved.

I look forward to hear from you!

Tags: HP Printers

Similar Questions

  • OfficeJet Pro 8615: Fax a lot of page at a time

    I used my all-in-one for faxing several times beautifully, but when I need to send a response to an offer of our agency of 33 pages, I guess it was too much to do at once, then divided into two separate Fax. The first batch was 16 pages, but stuck on page 3... error message is no longer received a link or something similar. Tried 3 times separate as this was going on in his Inbox e-mail rather than fax equipment, wasn't sure if it was on his end. In the end, to consider somewhere and pay $33 to get it sent in time and he knew very well. Argh!

    There are a limited number of pages that can be faxed at one point?

    Was it because of printing extremely detailed on these pages?

    There will be more fax regarding the sale of our home and would like to know for the future.

    Thank you very much for any assistance and light any which can bring on this issue!

    Hello @Happpy1,

    Welcome to the Forums of HP Support!

    I understand that you are having problems then to fax multiple pages on your HP Officejet Pro 8615 e-all-in-one printer to your real estate agent. I would like to work with you today with the resolution of this problem.

    According to the specs on your machine management document, found here, your machine is able to contain up to 50 sheets at the same time in the bin. Therefore, if you have important faxes which lie in the ability of 50 pages, you should have no problem loading all pages at the same time and faxes.

    Regarding the question of the communication that you guys met, Fax is old analog technology. Today, the telephone companies offer digital lines. Digital lines are OK to use, but it is much more static noise and interference on these lines which can cause faxes sending and receipt of the questions. If you are unable to fax to several numbers, except one, chances are he may have had an additional inference between your two fax machines that caused the fax failure. The only time where a fax should go to a mailbox is also, if the real estate agent is to use eFax service. eFax is email fax and is something that the Realtor would have subscribed and paid for. It allows faxes go to your email rather than a real fax machine.

    One thing we can do to avoid potential future fax communication problems, would be to change two settings on your Fax. Please follow the steps below to change the settings of two.

    • Set the fax speed:

    Because the digital telephone lines transmit packets at a pace much faster than analog telephone lines, there is a chance that your fax speed may be excessive and these facsimile information packets are lost. This packet loss would result in an incomplete fax, or failure of the fax. I'll have reduce you your speed of fax for testing purposes. If the fax speed does not resolve the problem you can activate it back up to medium.

    1. Press the power button to turn on the printer, if it is not on already.
    2. On the printer Panel, drag the screen to scroll to installationand then press the installation icon ().
    3. Press Setup Faxand then on Advanced Configuration of Fax.
    4. Touch Fax speed.
    5. Touch slow.
    6. Tap the home icon () to return to the main screen.
    • Disable the Mode of Error Correction (ECM):

    Error Correction is normally activated. If your machine detects noises static or interference on the line the fax machine to fail. I'll have you turn off this feature to force your fax to go through, even if the interference is detected.

    1. Press the power button to turn on the printer, if it is not on already.
    2. On the printer Panel, drag the screen to scroll to installationand then press the installation icon ().
    3. Press Setup Faxand then on Advanced Configuration of Fax.
    4. Select the Mode of Error Correction
    5. Press OFF
    6. Tap the home icon () to return to the main screen.

    Once these parameters have been adjusted, try it please send a fax to your real estate agent to see if the problem has been resolved.

    Please reply to this message with the result of your troubleshooting. Good luck!

  • OfficeJet Pro 8615: get the Communication Error Message even if the printer prints

    Whenever I have print using my USB connected 8615 Pro, the printer prints , but it is different because I still have the error message firt my computer cannot communicate with the printer. Everything is up-to-date. When you ran the scan & print Dr, there is no update, he contacted the printer (which took less than 10 minutes), then I clicked on the print correction tab. After all a late minute two or so, I got the unable to communicate the message BUT it printed the page test OK after 30 seconds to a minute. Any suggestions?

    Hey @C_Wolf,

    Welcome to the Forums of HP Support!

    I understand that you have some problems with printing to your Windows 7 PC to your Officejet Pro 8615 e-all-in-one printer. I can help you with that.

    To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

    1. Remove the USB cable to the back of the printer.
    2. Close any programs you have open.
    3. Click on start and open devices and printers.
    4. Right-click on any icon of your printer listed.
    5. Click on remove the instrument.
    6. Repeat for any other icon of your printer listed.
    7. Connect the USB cable.

    Please let me know the results after following the above. If you are able to print quickly, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  • HP Officejet Pro 8600 All in one – elbows / folds document

    I have a HP Officejet Pro 8600 all in one. I've used it for almost a year and recently when I print on plain paper my doc over dating a turn on paper. The elbow is always in the same place, 2 1/2 "from the top of the page. The crumpled section is about 1/2 "in length. Impression of quality and all the rest is good.

    I printed a few pamphlets with this printer using heavy paper for brochure of gasoline that does not bend like my regular stock. Any ideas.

    I have the same problem, but just behind the box!
    IT IS SHAMEFUL! The printer is practically unusable!

    Sometimes it shredded paper!

    The printer driver is also very basic, compared to Canon for example.
    On top of that, it does not save the changes to your settings,
    We have to bury in the HP software!

    Also, the printer is unable to make a copy without border.

    And last but not least the printing quality is very poor.
    my printer Canon does better printed with generic ink...

    It is also large and noisy.

    I completely regret my purchase.
    I can't even sell it now as it's deffective.

  • HP Officejet Pro L7680 All - in - One will not print black

    Original title: HP Officejet Pro L7680 All - in - One

    I started my printer and it won't print in black.  Don't copy in black no more.  Test page does not work and the color works very well.  I changed all the cartridges, so it isn't the ink... No idea what is the problem?  He served 6 months off and disconnected.


    This forum is for comments on the Forums for answers and you should ask at your
    questions in the Windows Forums for answers corresponding to your version of Windows.

    Answers - Windows Forums

    It also helps us to help you if all the useful information.

    How to ask a question


    In this case you should check with HP Support, their documentation online and drivers,
    and ask questions about known issues in the forums of HP.

    Support HP & drivers

    Contact HP

    HP forums

    I hope this helps.

  • HP Officejet Pro 8615: Configuration of the unsuccessful fax

    I need assistance to the top of my fax.

    (1) I set up the printer as a network printer.  It works perfectly with regard to printing.

    (2) I checked the operation of the telephone line.  When I plug in the main circuit in a phone, it works.  When I plug in the main circuit in the printer, it does not work.  Change the port does not change the problem (one is an arm, and the other is a power outlet).

    (3) the installation wizard occurs as usual.  When I try to send a test fax, it fails.

    Please notify.

    Hey @finalandreo,

    Welcome to the Forum from HP Support. I hope you enjoy your experience here.

    I see that you have a problem with setting up fax on your HP Officejet Pro 8615 e-all-in-one printer.  I want to help you with this.

    Thank you for these details on your Setup and to confirm what you have already tried.  Which she reduced some.  I have a HP article that provides a flow of troubleshooting very detailed for fax on this printer setting.  Click here for said article and try all of the options presented for best results.

    If you find that this approach below resolution, please respond to this post with more details (ie. - error messages, what you have tried article and results) and I'll be happy to help you.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

    Thanks for posting in the Forum from HP Support.  Have a great day!

  • I have an Officejet Pro L7580 all-in-one. How do you find the printer did how many copies?

    I have an Officejet Pro L7580 all-in-one.  How do I know how many copies the machine made?

    Dragon-fur (unusual name!)

    Thanks again for your suggestions, which led me to the answer.

    Looking more closely at the options in the HP Solution Center, which I thought I had already exhausted, I followed these links - settings, print settings, the Toolbox for printer, information, reviews, myprintmileage, source, which led me to the total number of pages, number of total jobs and many other information, which, apparently, is monitored by HP.

    Thanks for the clues get me there.

    Kind regards


  • Cannot get the HP Solution Center to load for officejet pro L7590 all-in-one printer

    Unable to get the HP Solution Center to load. Have an officejet pro L7590 all-in-one connected wireless (through the router) on my new computer Windows 8 but had to deceive it calling it a direct connection.

    I have a new computer with Windows 8.  I managed to get my HP officejet pro all-in-one L7590 printer connected and working with software downloaded from HP.  During installation it placed an icon on my desktop (the old format disktop I love) to the center of HP solutions, but when I try to open the Solution Center a message indicates that the installation is not complete.  When I try to install more software it brings back me to the orginal installation and indicates that the device is already installed.

    I want to clarify again once my choice of installation was directly connected even if it is wireless via a router.  It was the only way I could make it work.

    The Network Configuration page was just that you will find the IP address, but you have this.  It is not as important now.  Now that I've shown you a method to help you analyze let us begin the process is not easy to get the Solution Center works again.

    I was very happy to find an official document on your computer Windows 8 and the solution Center.  I think this should help you when you select your operating system on this page.  It is titled "The scanning device estintrouvable and other related errors" and will be a little better explain what you need to try to get the Solution Center to work once again, I am.

    Let me know if you have any questions concerning one of the steps here and I will do my best to answer those as quickly as possible. I do not know a few things to do if it does not, but it is certainly the best advice to try first.

  • OfficeJet Pro 6978 all-in-one: OfficeJet Pro 6978 / will not download drivers

    I just bought this printer Office Jet Pro 6978, All In One Printer.  It won't let me download the driver listed in the steps to implement, it fails every time.  I tried to use the CD that came with it, it gave me a message "this computer's operating system is not supported."   So this printer will not work on my 64-bit?  Or elsewhere?  My computer is a HP.  Where can I find a download driver for this printer for my operating system?  When it prints, it prints a nonsense.  % beginprolog % beginresource: file and so on with such things.  I am at a loss... Any help would be great.


    Sorry, but the printer is not supported on Windows Vista 64-bit.

    64-bit support is only available in Windows 7 or later operating systems.

    You can find the printer specs below:

    Vista 64-bit is not supported.

    You must upgrade your operating system to a later version to use instead an OS 64 - bit, Windows Vista 32 - bit to insall or replace it with another printer, compatible with your operating system.



  • HP Officejet Pro L7590 all-in -: print to the location of the file

    I have a HP Officejet Pro L7590 all-in-one printer.  It has recently been make me save a Web document somewhere (like my office).  Only then can I print a document from there.  Recently I was talking to someone about this and they said to try and find the option "Print to file" because it could be activated, so maybe that's my problem.  Does anyone know where this option "Print to file" is so I can try and get it printed as before?  If I go to a regular Word document, it prints very well.  Help!

    Once clicking on edit you should simply select the listed HP Officejet Pro L7500 series icon in the list, then you should be able to print.

  • Installation of the HP Officejet Pro L7780 all-in-One

    HP Officejet Pro L7780 all-in-One

    Windows 7 64 bit

    Hi, I have downloaded software from HP in order to install my printer. For some reason any installation fails and I would really like to help. Step by step of my installation procedure->

    I run the program "to add a series of all-in-one Officejet Pro unit

    I chose the wireless connection

    The program runs and find a printer 'Officejet Pro L7700' I select it and click Next

    He runs the installation for 5-10 seconds, and then it says that the printer was not complete.

    I ran the install several times (also after restart the printer and the computer) moved always

    The connection of printers is configured properly, to the best of my knowledge.

    It also print documents computer wireless. My problem is that I can't scan a document to your computer. When I choose the scan of the computer, it tells me that there is no scanning settings.

    I have no idea what to do...

    Hi RazorkillerC,

    You can scan from the HP software successfully?

    1. open the Solution Center, and then select settings

    2. select scan settings

    3. delete the shortcuts on the right side

    4. click on the device to update, and then close the scan window

    5. open again the scan window

    6. add shortcuts on the left side to the right side

    7. click on the device to update

    8. try scan from the front panel of the printer

  • HP Officejet Pro 6830: No driver for Mac El Capitan HP + HP Officejet Pro 6830 all-in-in-one

    I installed my OS from Mac to El Capitan (10.11.1).

    Have the HP Officejet Pro 6830 all-in-One. The printer driver will only up to Mountain Lion (10.6). What should I do for a driver?

    Thank you.


    Try this one.


  • OfficeJet Pro 8600 all-in-One connected as network printer loses connection

    In December 2011, I bought a HP Officejet Pro 8600 all-in-One to replace an Officejet 6500 as my network printer home. The 6500 worked very well on my cable, but his screen did not, I tried some of the features offered by the 8600 and I got a good price on a new warehouse of BJ. I have the 8600 connected via ethernet (not wireless), with a static IP address. All my computers on the network are running Windows XP Pro SP3 and are up-to-date with Microsoft updates. However, from one day to the next my 8600 will lose connectivity scan (Scan of the computer shows it as being disabled on all my computers at the same time, and I can't reconnect), and if I do not have anything he'll (as in a few hours) also lose connectivity impression. The only way to restore connectivity is to uninstall the HP Officejet Pro 8600 device software basis of all computers, and then reinstall the printer. I had a phone conversation and two debates with HP Technical Support; They suggested that the problem is in the firewall on the computers (but if that were the case I don't think that the loss of connectivity would occur on all computers at the same time), the IP address setting (doesn't make sense) and the printer driver is not not the latest version. I tried all the suggestions, and none of them have solved the problem. The last counselor "has raised the issue to the next level", which proved to be a Manager with no technical expertise and his only suggestion was that I have to return the printer to the merchant. I think the problem is the firmware in the printer (which, according to the 'update' on the printer option, is the latest version). Any other suggestions or experience?

    After a lot of research and find the settings that I did not know that Windows XP offered, I found that the following appear to have solved the problem I've known - at least the printer is now operational for more than 48 hours without losing printing or scan connection. Here are the steps I used:

    1. Start Control Panel  connections network and Internet

    2. Choose "network connections."

    3. Right click on "connect to the Local network.

    4. Choose "Properties".

    5. In the top window is the name of the Ethernet computer connection port, select "Configure" next to this window

    6. Select the tab labeled 'Power Management'

    7. Uncheck the box "allow the computer to turn off this device to save power".

    8. Select the "Advanced" tab

    9. Select the entry "power saving Mode".

    10. If this entry is set to change 'On' to 'Off '.

    11. Select 'OK', and then close the windows that were opened

  • HP Officejet Pro 8615: Additional paper trays

    What is the difference between paper trays A8Z70A ad CN548A?

    What one do need me for my HP Officejet Pro 8615 and at what price, please?


    HP Officejet Pro 861 x use only printers: Accessories HP Officejet Pro 250 sheets paper A8Z70Atray. You can buy:

    The CN548A Board is for 860 * series of printers.

    Kind regards.

  • OfficeJet Pro 8615: Factory Reset taking ages

    I bought the HP Officejet Pro 8615 and accidentally locked a few features via EWS. Now when I try to reset to the factory settings it takes forever? Is there a problem with my printer?

    Hi @ZX2,

    Thank you for visiting the Forums from the HP Support! I see that you have changed some security settings in the built-in Web server for your HP Officejet Pro 8615 and now when you try to reset factory default it takes a long time.

    Were you able to unlock functionality in SAP you had previously locked?

    You are able to restore the default settings, what is happening?

    I went ahead and sent you a private message to your Inbox on the Forums. Please go to your userpage to the right of your username, you will see your Inbox.

    Thank you

Maybe you are looking for