OfficeJet Pro 8615: All crumpled Pages

Every page I print with this new printer is bent as shown in the pictures below.  Everyone knows about this problem?  This is unacceptable!

Hey @johnmsch,

It's very strange that printing from your Windows 7 computer causes the scoring of page, but your Mac printing is perfect. These machines really have a spirit that is unique. To solve this problem I will ask you to perform some standard software and driver troubleshooting steps. Can I please you follow the steps below.

Step 1: Uninstall the drivers:

If you use a USB cable connection, please unplug this cable now.

  1. Click on the Start menu
  2. Select all programs
  3. Select the HP folder
  4. Select HP Officejet
  5. Select Uninstall

Please follow the steps on the screen to complete the uninstallation. Once the uninstall is complete, proceed to the next step.

Step 2: Remove temporary files:

  1. Click on the Start menu
  2. In "search programs and files" box located just above start type % temp % and press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: Install the device:

  1. Please click here to download the latest drivers for your printer
  2. Once the download is complete, follow the steps on the screen to reinstall your printer
  3. If you are using a USB connection cable please do not connect the USB cable until the installation program invites you to

Once the installation is complete, please test print a multiple page document to see if the problem has been resolved.

I look forward to hear from you!

Tags: HP Printers

Similar Questions

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    Hello @Happpy1,

    Welcome to the Forums of HP Support!

    I understand that you are having problems then to fax multiple pages on your HP Officejet Pro 8615 e-all-in-one printer to your real estate agent. I would like to work with you today with the resolution of this problem.

    According to the specs on your machine management document, found here, your machine is able to contain up to 50 sheets at the same time in the bin. Therefore, if you have important faxes which lie in the ability of 50 pages, you should have no problem loading all pages at the same time and faxes.

    Regarding the question of the communication that you guys met, Fax is old analog technology. Today, the telephone companies offer digital lines. Digital lines are OK to use, but it is much more static noise and interference on these lines which can cause faxes sending and receipt of the questions. If you are unable to fax to several numbers, except one, chances are he may have had an additional inference between your two fax machines that caused the fax failure. The only time where a fax should go to a mailbox is also, if the real estate agent is to use eFax service. eFax is email fax and is something that the Realtor would have subscribed and paid for. It allows faxes go to your email rather than a real fax machine.

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    Hello

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    ==============================================

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    I see that you have a problem with setting up fax on your HP Officejet Pro 8615 e-all-in-one printer.  I want to help you with this.

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