OfficeJet Pro 8615: All crumpled Pages

Every page I print with this new printer is bent as shown in the pictures below.  Everyone knows about this problem?  This is unacceptable!

Hey @johnmsch,

It's very strange that printing from your Windows 7 computer causes the scoring of page, but your Mac printing is perfect. These machines really have a spirit that is unique. To solve this problem I will ask you to perform some standard software and driver troubleshooting steps. Can I please you follow the steps below.

Step 1: Uninstall the drivers:

If you use a USB cable connection, please unplug this cable now.

  1. Click on the Start menu
  2. Select all programs
  3. Select the HP folder
  4. Select HP Officejet
  5. Select Uninstall

Please follow the steps on the screen to complete the uninstallation. Once the uninstall is complete, proceed to the next step.

Step 2: Remove temporary files:

  1. Click on the Start menu
  2. In "search programs and files" box located just above start type % temp % and press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: Install the device:

  1. Please click here to download the latest drivers for your printer
  2. Once the download is complete, follow the steps on the screen to reinstall your printer
  3. If you are using a USB connection cable please do not connect the USB cable until the installation program invites you to

Once the installation is complete, please test print a multiple page document to see if the problem has been resolved.

I look forward to hear from you!

Tags: HP Printers

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