OfficeJet Pro 8615: get the Communication Error Message even if the printer prints

Similar Questions

• HP Officejet Pro 6830: Get the printer and the message "the printer into an error state" will not be printed

  Just received this printer refurbished HP 2 weeks ago to replace the one who had a problem with printhead.  Printing worked initially, but now I get the message "the printer into an error state" when I try to print.  The screen at the front of the printer automatically turns off as well, as he is extinguished.

  Hi @M45,

  Thank you for joining the Forums of HP Support!

  I see that you are unable to print because the printer is in an error state. I will definitely do my best to help you and don't forget to come back to this thread and mark "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I would like to do a hard reset to see if that will solve the problem.

  1. Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  2. Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  3. Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector).

  If there's an error message displayed in the menu on the front panel, before the display of the printer turns off?

  Please download and run the print and Scan of the doctor, it will be probably diagnose and fix the problem you are experiencing.

  • What were the results when you ran the printing and scanning doctor (she print or scan, error messages)?
  • Click here to update the firmware of the printer with a USB connection.

  If you have completed all the above steps and your product still has a problem, service the product.

  Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: http://support.hp.com/us-en/contact-hp
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  I hope this helps. Please respond if you have any questions. I wish you a nice day!

• When you try to scan a document on HP Officejet Pro 8500 get the message 'Insert MEMORY' or 'no scan options '.

  When you try to scan a document on HP Officejet Pro 8500 get the message 'Insert MEMORY' or 'no scan options '.

  Original title: I scan a Document

  Hi Robert,.

  The instructions in the article are valid for the model of your scanner. Click the plus sign next to your operating system for more information.

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02450835&cc=us&DLC=en&LC=en&JumpID=reg_r1002_usen_c-001_title_r0001#N6626

  If the problem persists please post the request on the HP support for additional support:

  http://WWW8.HP.com/us/en/support.html

  Please follow these recommended steps and post if you still experience the problem. I will be happy to provide you with additional options.

• HP Officejet Pro 6830: Get the "" run DLL"message after uninstalling printer HP 6830

  I uninstalled all the software for HP 6830 after the withdrawal of this printer.  When I connect my computer, I get a message titled "" run DLL' 'There was a problem starting C:\Program HP HP Officejet Pro 6830\bin\HP status BL.dll'.  How can I stop this message to come whenever I start my computer?

  Hello

  Browse files for %appdata%\Microsoft\Windows\Start Menu\Programs\Startup Explorer

  Delete the HP Monitor alert ink shortcut.

  Now restart your PC and make sure that the error no longer appears.

  Shlomi

• OfficeJet Pro 8610: Get the Permission of HPeprint or security problem error

  I used printing wireless for several months successfully to print from my work computer, but am now able to print to the e-mail address provided.

  The error reads 'your message was not delivered because of a permission or a security problem.  It may have been rejected by a moderatory, the address can only accept email from certain senders, or another restriction to prevent any delivery.

  The Organization rejected your message: hpeprint.com. »

  I've reconfigured my printer to my router.  Any suggestions?

  Hey @LoreeW,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I understand that you have a few problems with ePrint using your HP Officejet Pro 8610 e-all-in-one printer.  I want to help you with this.

  I recommend that you first check your printer to verify its intact ePrint connection:

  • Touch the icon (webservices)
  • If you see an address @hpeprint.com, I recommend that you try to send a test ePrint from a different email domain than what you use on your work computer.  If it prints correctly, we can rule out your printer as being a factor in this particular issue.  If your printer's Web services is enabled is more, re - enable.  Any problem would occur with this, click here to access another relevant post I created.  Scroll to my suggestion re: setting a manual DNS as this tends to help by allowing the webservices where fail the normal steps.

  If you were able to send your printer work ePrint of any e-mail domain other than the one you use at work, read on.  Click here to see an HP ePrint article that focuses on the various factors that can contribute jobs ePrint not printing not.  Note that some areas of corporate email may become incompatible with ePrint due to the presence of a digital signature in the outgoing message template.  EPrint jobs you send work meet these criteria?

  Please let me know the result of your troubleshooting by responding to this post.  Thanks again for reaching out in the Forums - we are always happy to help you.  If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below.

  Have a great day!

• OfficeJet Pro 8600 false jam transport error messages

  I have two circular messages on my 8600 Pro. The first is that there is a jam in transport. "The print carriage cannot move", it is said. "Open the door ink cartridge access, varnish any jammed paper or obstructions and selec OK." But there is not any paper jam. I checked all sources of paper and they are clear. I also tried to remove one of the ink cartridges, how the cart moves happily all the way to the right and go back to the change cartridge position, with no problems at all.

  Erase this message and you get a cartridge problem... Blah, blah, blad... one or more cartridges is damaged. No they are not. Remove them and replace them all with new, same error message.

  Erase this message and you are to the cartridge jam.

  I tried the 15 second cord reset and remove the printhead (which seems very well). Any other suggestions?

  I love this printer - best thing HP produced in ten years - and I don't want to go back to work!

  It was the black cartridge. First of all, the one I tried. So the good news is, now, I have two of my favorite printer...

  Can't believe that no one else has had the same problem!

• OfficeJet Pro 8500 A909a gives an error message that a cover is open, even if they are all closed.

  When the problem started, I could just open and close the lid for the flat bed scanner, but now the printer simply refuses to work! This defective control system can be replaced? No warranty left...!

  The pen didn't work, but it got right. I cracked the cover, found the sensor after cutting the cables and correspondents the son of black and yellow, THE MESSAGE has DISAPPEARED AND MY PRINTER WORKS... !!!

  Thanks to Binary_Zen for taking your time!

• Enable two-way to care will not be checked if I get a communication error message when I try to print from my Lexmark Pro905 (using Windows 7 64-bit)

  Help, please!  I tried to fix this for HOURS, reading the TONS of info. on the Internet without success.  I have installed and reinstalled the software Lexmark a dozen times.  It installs Lexmark Pro900 Series (network) and Lexmark Pro900 series (USB).  The "two-way" box will remain enabled in the properties of the printer to the USB version but not the network version which is what I want to use (since I want to be wireless).  I have no idea how to solve this problem. Analysis of my computer, copy, etc, everything works fine with the printer... I can't print... it keeps saying "Communication not available" and check the box bidrectional.  I check, hit apply, then ok, but then when I go back into the properties of the printer it is more verified. :(

  Hi Nicole,.

  I suggest to read the article below and follow the instructions.

  Solve printer problems

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab2&V3H=winvistatab1&v4h=winxptab1

  See also the article given below to set the printer as the default printer.

  Change your default printer

  http://Windows.Microsoft.com/en-us/Windows7/change-your-default-printer

  If the problem persists, I suggest you to contact the support of printer on the issue.

  http://www.Lexmark.com/en_US/about-us/company/contact-us.shtml

  If you have questions related to Windows, feel free to post. We're here to help.

• OfficeJet Pro 8500 has: the printer does not

  Got a message on the control panel may not print, replace the depleted ink cartridge (magenta) to resume printing.  Nothing changed when I replaced the magenta cartridge.  I replaced it once again without change.  I keep getting the same message and therefore impossible to print.

  Hello @dejen and welcome to the Forums of HP, I hope you enjoy your experience!

  If I understand your message that you are having problems with your cartridge.  I would like to help!

  I recommend to start by removing the printer ink cartridges and reset the power supply.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  Then, I recommend following the steps in this document:

  A "ink cartridge appears to be missing or corrupt" control panel displays error on the printer

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• OfficeJet Pro 8610: Keep the printer?

  New to the Forum.  I have an Officejet Pro 8610.  My old printer (4620) would turn off and unplug the printer after each use.  Sometimes, I go 2 weeks without use of the machine.  I was told to leave the printer on all the time.  What is the best option for someone who is not a big user of the printer?  Thank you.

  Hi @Bronco1,

  It's really best to let the printer on as he said himself. I have an officejet 6600 that I use maybe once every month or two, I leave it on and it goes into sleep/power mode mode; your printer you will do the same. The advantage to leave, as mentioned, is that the printer will systematically be past in maintenance mode and keep the ink moving regularly. This maintenance helps prevent inks from drying up.

  Keep the print head of your printer is a bit like the oil in your car. If you do not regularly, not only it won't work best, but ultimately it may not work at all. And the cost of maintenance is negligible compared to the cost of the repair if you do not have the maintenance - in the case of your printer, it uses a small amount of ink flowing through the print head and keep it clear.  -J' found this text of presentation with additional information in the following link: should you turn your printer Off when you don't use it?

  Ultimately there is no "right" answer, but I think it is really preferable to leave the printer on.

  I hope this solves your request.

• OfficeJet Pro 8600: Uninstalled the printer driver and now can not download it from the Web site!

  The error message "printer is off-line" showed a day all of a sudden

  I tried to download the driver of scanning and printing doctor as suggested help forum, never downloaded.

  The download (or Install) window presented with percentage bar.

  but the percentage remains at 0% for 10 minutes.

  I thought that something was wrong with the Scan Doctor

  I decided to take the alternative; uninstall the current printer driver in my computer (computer laptop HP 'Pavilion', Windows8).

  I uninstalled it then tried to download the same driver on the HP site.

  It is same as the pilot of scanning and printing doctor;

  same window, "0% download" forever.

  Now, I'm totally at a loss. Have what wrong I done?  How can I make my printer work again or how do I know what is the problem?

  The driver is big enough, I would say save to disk, and then run the installation program.  You could do a right click on the link here, select "Save as", then download the file.  Depending on your internet speed, it make take some time downloading.  If it doesn't for you please specify exactly what is happening when you try to download the file, and any error messages see you.

• OfficeJet Pro 8625: States 'Paper jam' error message when there is no

  The ADF has stopped working, because the machine thinks there is a paper jam.  However, there is no paper jam.  I checked all the places that I am able to access to, and everything is clear, making me think that there is something wrong in an indoor area that I can't access.

  Thank you for your answer, I'll try that.

• College Dorm Internet - impossible to get the printer connected wireless

  First of all, let me say that I have 3 OfficeJet Pro 8600.  The printer of love.

  Second, here is a part of the background of my situation:

  Bought OJP8600 for son go to College.  In the dormitory, it is wireless which is encrypted.

  WiFi@OSU is a front-end which feeds on the more robust secure portal, which leads to connect to osuwirless.

  Can easily get its HP Pavilion on the osuwireless network.  Name of user and password... no sweat (through the secure portal).

  But when I configured the printer... She grabs the WiFi@OSU router and he seems happy.  Problem is that computer of this son is on the osuwireless network.  When I try to select xxxwireless on the printer, I get an error of encryption or application not valid.  Duh.

  Then... I'm guessing that a network administrator will need to add the printer?

  I used a cable ethernet to connect to his laptop computer and that works.  Awkward, but works.  Suppose that I could also connect via USB, but also clumsy as it is to connect the wire whenever you want to print.

  Thanks for bearing with me... here's my questions:

  1. cannot get the HPDirect to work... maybe I don't understand what he does?  I can see the host name in internet connections, but can not get the phone to connect to anything mode other than "limited".

  2. a BlueTooth adapter would be an option?  I know that my 8600 didn't BT resident.

  Thanks for reading and your suggestions.

  M61

  Hello

  You try to open your printer can be used by everyone. The safest way is the use of USB cable.

  Kind regards.

• Try to install the trial version of acrobat pro MS but I still get a general error message.

  Try to install the trial version of acrobat pro dc on Mac OS X, yosemite, but I still get a general error message.

  Instead of working with the Adobe download utility, I downloaded the full installation version and it worked.

• HP Officejet Pro 8615: Configuration of the unsuccessful fax

  I need assistance to the top of my fax.

  (1) I set up the printer as a network printer.  It works perfectly with regard to printing.

  (2) I checked the operation of the telephone line.  When I plug in the main circuit in a phone, it works.  When I plug in the main circuit in the printer, it does not work.  Change the port does not change the problem (one is an arm, and the other is a power outlet).

  (3) the installation wizard occurs as usual.  When I try to send a test fax, it fails.

  Please notify.

  Hey @finalandreo,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I see that you have a problem with setting up fax on your HP Officejet Pro 8615 e-all-in-one printer.  I want to help you with this.

  Thank you for these details on your Setup and to confirm what you have already tried.  Which she reduced some.  I have a HP article that provides a flow of troubleshooting very detailed for fax on this printer setting.  Click here for said article and try all of the options presented for best results.

  If you find that this approach below resolution, please respond to this post with more details (ie. - error messages, what you have tried article and results) and I'll be happy to help you.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Thanks for posting in the Forum from HP Support.  Have a great day!