OfficeJet Pro 8615: HP Officejet Pro 8615

Similar Questions

• OfficeJet Pro 8615: get the Communication Error Message even if the printer prints

  Whenever I have print using my USB connected 8615 Pro, the printer prints , but it is different because I still have the error message firt my computer cannot communicate with the printer. Everything is up-to-date. When you ran the scan & print Dr, there is no update, he contacted the printer (which took less than 10 minutes), then I clicked on the print correction tab. After all a late minute two or so, I got the unable to communicate the message BUT it printed the page test OK after 30 seconds to a minute. Any suggestions?

  Hey @C_Wolf,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing to your Windows 7 PC to your Officejet Pro 8615 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Remove the USB cable to the back of the printer.
  2. Close any programs you have open.
  3. Click on start and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for any other icon of your printer listed.
  7. Connect the USB cable.

  Please let me know the results after following the above. If you are able to print quickly, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8615: Printing on Officejet 8615 in the MS Office 2011 programs

  I recently installed a new 8615 of Officejet Pro.  I can't print from MS Word 2011 or Excel 2011.  I can print from other applications, including Adobe Acrobat and Quicken. My iMac is connected to the wireless printer.  I downloaded and installed the latest driver of printer on the HP site.  Still unable to print.  When I try to print from Word or Excel, I get a message that says: "Word cannot communicate with the printer.  How can I solve this problem?  Thank you.

  HA, silly me!  In any case, thanks for letting me know.

  I am pleased that you can print one way or another.

• OfficeJet Pro 8615: Officejet Pro 8610 vs 8615?

  What is the difference between the 8610 Pro Officejet and 8615?

  I went to the HP website and the section with the Officejet Pro printers.  There, you can make comparisons, but they don't even list the 8615.

  BTW, is there something wrong with this website.  When you access the Officejet Pro page and, for example, to check the 8610 and 8620, then click on compare, all you get is the price.  No details.

  Hello

  The HP Officejet 8610 and the 8615 are the same exact printer, the 8615 is a submodel of the 8610 series and its specifications are the same

  I can see the problem to compare, to which you refer, I'll forware this information.

  Generally, the 8620 adds ADF duplex (copy, scan or fax from an original 2 faces) and a larger touch screen (4.3 '' inch by comparing a 2.65 "the 8610-inch display), are the 2 differences between models.

  Kind regards

  Shlomi

• HP Officejet Pro 8615: Configuration of the unsuccessful fax

  I need assistance to the top of my fax.

  (1) I set up the printer as a network printer.  It works perfectly with regard to printing.

  (2) I checked the operation of the telephone line.  When I plug in the main circuit in a phone, it works.  When I plug in the main circuit in the printer, it does not work.  Change the port does not change the problem (one is an arm, and the other is a power outlet).

  (3) the installation wizard occurs as usual.  When I try to send a test fax, it fails.

  Please notify.

  Hey @finalandreo,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I see that you have a problem with setting up fax on your HP Officejet Pro 8615 e-all-in-one printer.  I want to help you with this.

  Thank you for these details on your Setup and to confirm what you have already tried.  Which she reduced some.  I have a HP article that provides a flow of troubleshooting very detailed for fax on this printer setting.  Click here for said article and try all of the options presented for best results.

  If you find that this approach below resolution, please respond to this post with more details (ie. - error messages, what you have tried article and results) and I'll be happy to help you.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP Officejet Pro 8615: Additional paper trays

  What is the difference between paper trays A8Z70A ad CN548A?

  What one do need me for my HP Officejet Pro 8615 and at what price, please?

  Hello

  HP Officejet Pro 861 x use only printers: Accessories HP Officejet Pro 250 sheets paper A8Z70Atray. You can buy:

  http://www.Amazon.com/250-sheet-tray-for-OfficeJet-Pro/DP/B00JERFGI6

  The CN548A Board is for 860 * series of printers.

  Kind regards.

• OfficeJet Pro 8615: Fax a lot of page at a time

  I used my all-in-one for faxing several times beautifully, but when I need to send a response to an offer of our agency of 33 pages, I guess it was too much to do at once, then divided into two separate Fax. The first batch was 16 pages, but stuck on page 3... error message is no longer received a link or something similar. Tried 3 times separate as this was going on in his Inbox e-mail rather than fax equipment, wasn't sure if it was on his end. In the end, to consider somewhere and pay $33 to get it sent in time and he knew very well. Argh!

  There are a limited number of pages that can be faxed at one point?

  Was it because of printing extremely detailed on these pages?

  There will be more fax regarding the sale of our home and would like to know for the future.

  Thank you very much for any assistance and light any which can bring on this issue!

  Hello @Happpy1,

  Welcome to the Forums of HP Support!

  I understand that you are having problems then to fax multiple pages on your HP Officejet Pro 8615 e-all-in-one printer to your real estate agent. I would like to work with you today with the resolution of this problem.

  According to the specs on your machine management document, found here, your machine is able to contain up to 50 sheets at the same time in the bin. Therefore, if you have important faxes which lie in the ability of 50 pages, you should have no problem loading all pages at the same time and faxes.

  Regarding the question of the communication that you guys met, Fax is old analog technology. Today, the telephone companies offer digital lines. Digital lines are OK to use, but it is much more static noise and interference on these lines which can cause faxes sending and receipt of the questions. If you are unable to fax to several numbers, except one, chances are he may have had an additional inference between your two fax machines that caused the fax failure. The only time where a fax should go to a mailbox is also, if the real estate agent is to use eFax service. eFax is email fax and is something that the Realtor would have subscribed and paid for. It allows faxes go to your email rather than a real fax machine.

  One thing we can do to avoid potential future fax communication problems, would be to change two settings on your Fax. Please follow the steps below to change the settings of two.

  • Set the fax speed:

  Because the digital telephone lines transmit packets at a pace much faster than analog telephone lines, there is a chance that your fax speed may be excessive and these facsimile information packets are lost. This packet loss would result in an incomplete fax, or failure of the fax. I'll have reduce you your speed of fax for testing purposes. If the fax speed does not resolve the problem you can activate it back up to medium.

  1. Press the power button to turn on the printer, if it is not on already.
  2. On the printer Panel, drag the screen to scroll to installationand then press the installation icon ().
  3. Press Setup Faxand then on Advanced Configuration of Fax.
  4. Touch Fax speed.
  5. Touch slow.
  6. Tap the home icon () to return to the main screen.
  • Disable the Mode of Error Correction (ECM):

  Error Correction is normally activated. If your machine detects noises static or interference on the line the fax machine to fail. I'll have you turn off this feature to force your fax to go through, even if the interference is detected.

  1. Press the power button to turn on the printer, if it is not on already.
  2. On the printer Panel, drag the screen to scroll to installationand then press the installation icon ().
  3. Press Setup Faxand then on Advanced Configuration of Fax.
  4. Select the Mode of Error Correction
  5. Press OFF
  6. Tap the home icon () to return to the main screen.

  Once these parameters have been adjusted, try it please send a fax to your real estate agent to see if the problem has been resolved.

  Please reply to this message with the result of your troubleshooting. Good luck!

• OfficeJet Pro 8615: Factory Reset taking ages

  I bought the HP Officejet Pro 8615 and accidentally locked a few features via EWS. Now when I try to reset to the factory settings it takes forever? Is there a problem with my printer?

  Hi @ZX2,

  Thank you for visiting the Forums from the HP Support! I see that you have changed some security settings in the built-in Web server for your HP Officejet Pro 8615 and now when you try to reset factory default it takes a long time.

  Were you able to unlock functionality in SAP you had previously locked?

  You are able to restore the default settings, what is happening?

  I went ahead and sent you a private message to your Inbox on the Forums. Please go to your userpage to the right of your username, you will see your Inbox.

  Thank you

• HP Officejet Pro 8615: Said connected HP printer is connected - but it will not be printed

  Frustrated and fed up.  I installed the HP Office Jet Pro 8615 printer 6 times (stop, restart network, etc etc) but still can't make it work properly. It prints well word documents but it will not print web pages, or PDF documents. In order to print the text based on the web or e-mail, I cut and paste all of the text in a word document, then format it by removing all the images from the web and other junk and then print it - hey presto it finally prints.  It is a totally ineffective to make things and very frustrating way.

  The computer-printer connection is wireless. According to the web page "HP plugged in", the printer is noted as in online and ready to print.

  Why oh why this printer will not print correctly? I never had this problem with previous HP printers also installed the same way wireless.

  I am located in France, using British English, the printer is the 8615 and I note that printing HP softward is referred to as 8610 if that makes a difference.

  Help.

  A very helpful guy named David in HP Support fixed the problem/s by accessing my computer remotely and the printer is now finally working properly. Thanks for your comments.

• OfficeJet Pro 8615: All crumpled Pages

  Every page I print with this new printer is bent as shown in the pictures below.  Everyone knows about this problem?  This is unacceptable!

  

  

  Hey @johnmsch,

  It's very strange that printing from your Windows 7 computer causes the scoring of page, but your Mac printing is perfect. These machines really have a spirit that is unique. To solve this problem I will ask you to perform some standard software and driver troubleshooting steps. Can I please you follow the steps below.

  Step 1: Uninstall the drivers:

  If you use a USB cable connection, please unplug this cable now.

  1. Click on the Start menu
  2. Select all programs
  3. Select the HP folder
  4. Select HP Officejet
  5. Select Uninstall

  Please follow the steps on the screen to complete the uninstallation. Once the uninstall is complete, proceed to the next step.

  Step 2: Remove temporary files:

  1. Click on the Start menu
  2. In "search programs and files" box located just above start type % temp % and press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

  Step 3: Install the device:

  1. Please click here to download the latest drivers for your printer
  2. Once the download is complete, follow the steps on the screen to reinstall your printer
  3. If you are using a USB connection cable please do not connect the USB cable until the installation program invites you to

  Once the installation is complete, please test print a multiple page document to see if the problem has been resolved.

  I look forward to hear from you!

• OfficeJet Pro 8615: driver will not install windows 10

  Upgrade to Windows 10 windows 8.1.  Printer worked fine for a while.  The 8/30 began to have problems with printing.  Since then, have run print and scan doctor, installation software and follow all the steps detailed on the support site several times but nothing has fixed the problem.  Indeed, after you uninstall as recommended during this process, the pilot don't reinstall it not. I tried to run the full driver package, the base driver package and method of windows driver.  It is very frustarting.  I've exhausted all possible solutions on the support site.  I need to know what to look for and the steps needed to install this driver properly and restore the ability to print.  Please help before I think it necessary to change Epson or Lexmark.

  Thanks for getting back to me. Knowing that the printer will install properly on a another computer told us there is probably something on the current PC is blocking the installation of installation (the printer itself is fine). Alternatively, you can try to disable the firewall or security programs you have temporarily while you try to install the printer on the computer to see if this will allow to complete the installation.

  Just to add: make sure that the printer is on the same network as the PC you install it on. Find the printers IP address in the menu wireless printers and type the IP address in a web browser on your PC. You should be able to access the built-in web server printers if the printer and PC are on the same network.

  Here are some steps more to try it too:

  Step 1: Uninstall the device:

  Just because it is possible that a part of the software package and the pilot has made its way on your computer, I have to you find and remove the installation of the computer files.

  1. Click on the Start menu
  2. Click on all programs
  3. Select the HP folder
  4. Select HP Officejet
  5. Select Uninstall
  6. Click on the Start menu
  7. Select the devices and printers
  8. Click on any device once in the file devices and printers just to highlight. Then click on the print server properties at the top of the window

  

  9. click on the drivers tab

  10. click on your driver HP Officejet

  11 select Remove downstairs

  

  12. in the window Remove Driver and package click delete the driver only , and then select OK

  13 click on apply then OK in the print server properties window

  14. close devices and printers

  Please proceed to the next step.

  Step 2: Unlock hidden system administrator account:

  1. Click on the Start menu and in the box "search programs and files", type CMD
  2. CMD will fill as a search above, option just right click on it and "run as administrator"
  3. CMD (command prompt) opens, type net user administrator / Active: Yes and press enter
  
  on your keyboard
• Next, close CMD, then restart your computer
• When your computer is on the newspaper in the new account which should show. It will be called administrator , and you have a password on it.
• If your computer automatically connects to your account after reboot to go into your Start menu, click the arrow next to 'shutdown' and choose 'switch user'. Now log in the administrator account.
• Under the administrator account, please click here to download the package full feature software and driver of your printer.
• Once the download is complete, follow the instructions on the screen to install your printer
• Once installation is complete, please open the HP Solution Center software to confirm the scan software opens and works correctly
• If software HP Solution Center now works very well, please log out of the account administrator and return to your normal user account.
• Under your user account, the full-function software package and the printer driver must show completely installed. Please click on the HP Solution Center icon to confirm if it always opens correctly. If HP Solution Center opens very well please run a test scan to confirm functionality.

If the HP Solution Center software works very well, you need to hide the administrator account.

Step 3: Hide the system administrator account:

1. Go to your Start menu and in the box "search programs and files", type CMD
2. CMD will fill as a search above, option just right click on it and "run as administrator"
3. CMD (command prompt) opens, type net user administrator / active: No. and press enter
4. Next, close CMD, then restart your computer
5. When your computer turns on it please test the software HP Solution Center again to confirm that everything works again according to normal.

Let me know the results of these steps, good luck!

• OfficeJet pro 8615: change paper

  I have only a single paper tray.  Is it necessary to turn off the printer to change the types of paper?

  Hello

  No, you can change the paper when it is NOT printing (power ON).

  Kind regards.

• HP Officejet Pro 8615: Custom paper size

  I am trying to print on envelopes A9 size, but the printer sends the following error message: paper detected does not match the selected paper size.

  There is no predefined options that match my papersize (5.75 "x 8.75") and I can't find a way to customize the size.  Is there a way to customize the paper size or disable the printer paper size sensor?

  Hello

  Set a custom paper size of 5.75 inches width and height of 8.75 inches within the operating system print server.

  You can find an instructions step by step in the following link:

  http://support.HP.com/us-en/document/c03890386/

  Shlomi

• HP Officejet Pro 8615: ADF not pull the documents for scanning

  I was initially able to scan several documents in the automatic document feeder, when I created my machine, but now I can scan only one document at a time on the glass. I have the good setting chosen "pick the busy document feeder" in the settings, but there is not away from there? Help!

  Hello
  
  Thank you for using the HP forum.

  Can you open the ADF and look for any paper debris?  Was there a "Ding" when you load your document into the ADF?

  In addition, the Green must lock be in central position (you can try to push forwards and backwards, it should be in central position)

  

  Thank you.

• OfficeJet Pro 8615: Computer thinks that the printer is turned off

  My computer does not see the printer as being on.  I have the printer connected wireless, but the computer shows it as offline.  When I run the troubleshooter, it tells me to turn on the printer (it's on).  I can scan a document and sends it to the computer but I can not print from the computer to the printer.  I think it's maybe a problem of Windows 10 but I'm not sure.

  Any help would be appreciated.

  I also ran a test network through the printer and everything this past.  Don't know what to do from here.

  I've updated but that does not solve the problem.

  Finish by uninstalling the printer software and reload the drivers.  This seems to have taken care of the issue.  So far so good.

  I think that the combination of the upate and reload the drivers solved.