OfficeJet Pro 8620:8620 all in one printer color printing incorrect, even if the quality is good on tests

My printer is only about a year and I had no problem with him until more recently. I only use hp ink cartridges. It prints color orange when I want to print the colors pink and Red/pink when I want to print Brown. Most of the other colors print normally. I cleaned the print head, which does not help at all and made a print quality test, each test to come out totally fine. Colors are not dimmed, there are no missing lines or anything like that, it's just printing wrong colors from time to time, as on some documents. Any suggestions?

Hi @mcorinn,

Welcome to the Forums of HP Support!

I see that you experience problems printing some documents with your HP Officejet Pro 8620 printer in Mac OS X 10.6. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I understand the frustration you feel. There could be corruption in the files/application on the Mac or a problem with the printer driver. If the 'print quality test' report print correctly, this is not a hardware problem.

Are you able to print from TextEdit? What were the results?

If some documents are the problem, they could be corrupted.

What application you are printing from?

Try to create a new document with the color to see if it prints correctly. What were the results?

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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