Officejet Pro 8620:8620 cartridge problem

Similar Questions

• OfficeJet pro 8620: officejet pro 8620, error: problem with ink system

  During the initialization of the printer, after that I inserted the ink cartridges, I get the error: "X-problem with ink system... I followed the directions: "lift the latch on the print carriage, reinstall the print head and then remove the cartridges and inspect leaks." Do not use cartridges that leaks. If the cartridges are OK, re - install. After you have reinstalled, turn the printer off and then back on. »

  Well it don't turn off the printer... I get another message: "the printer initialization and the ongoing calibration.» Do not put off the printer or turn off the power during this process. »

  I repeated this process on 6 or 7 times with the same result.

  I use "cartridges Setup" he claims.

  Help, please!

  Thanks in advance...!

  Johnny

  Hi @JohnnyLee,

  Welcome to the HP Forums!

  I understand that you found the error, the problem with ink on your HP Officejet pro 8620 system. I'm sorry to hear that, but happy to help!

  I recommend going through this guide, printers HP - "Problem with print head", "Printer failure", "Ink system failure", or "0 x." r "C2."... "Displays Message error.

  If the guide does not help, please call our hotline at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Good luck!

• Officejet Pro 8620 printing problem

  I am trying to print a document of 26 pages, double sided on my new printer officejet pro 8620. It prints a page aside 26-20 double ok and part prints then stops of 19 page. My windows o/s 8.1. Anyone has a solution. Thank you

  Hi Roger41,

  Welcome to the HP Forums!

  I see that you try to print a document duplex of the 26 page with your HP Officejet pro 8620, and he stops on page 19. I'm happy to help you with this printing problem!

  To get help, I'll need to know:

  1. If the printer is connected, USB, Ethernet, or wireless.
  2. If the power cable is connected to a surge protector, or directly to a wall outlet. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.

  In the meantime, please try the HP print and Scan Doctorand let me know what happens!

  I hope to hear from you and have a nice day!

• HP Officejet Pro 8620: Cartridges HP officejet Pro 8620 - change

  How can I change the ink cartridges in my new 8620 in Officejet Pro?  My shows manual work only with and implementation of the procedures of fax.   I'm out of my yellow cartridge and don't know yet how to open this printer to access the cartridges.    Can I get a diagram of the unit as you please?

  This guide shows how to change the ink on this step by step model: LINK
  
  Let me know if you have any questions through the guide.

• HP Officejet Pro 8600 Plus: cartridge problem 8600

  Message seemed to change all cartridges - I changed two a couple of days, so they need not all change - black was about due for a change, so I took them all out - replaced black... had the same message...

  Replaced all - same message now also "one or more cartridges are missing or damaged.  I stop the printer and also rebooted my computer, but the error message is still displayed.   Someone mentioned a hard reset previously, but the link is not led anywhere... can anyone help?  Thank you very much...

  Hi @Paula15,

  Welcome to the HP Forums!

  I understand that you have found a cartridge problem message on your HP Officejet Pro 8600 Plus. I'm happy to discuss this issue for you!

  Please have a look through this guide, an 'ink cartridge failure', not 'compatible ink cartridges', or 'Ink cartridge problem' Error Message appears on the printer. You will want to ensure that you are using genuine HP cartridges does not, and if one of your colors is low or empty, they will need to be replaced as well. Check out this guide, printing with depleted cartridges, for more information.

  Hope this information is useful and have a beautiful day!

  "Please click the Thumbs up icon below to thank me for having responded."

• OfficeJet Pro 8620: Printing problems

  I have my printer hooked up wireless and when I try to print constantly tells me that the printer is offline.  The printer is more than 6 feet from the computer and the router (which in my opinion) should be the case.

  Hi @gary125,

  Thank you for reaching out to the forums! I understand that you are getting the message that the printer is "offline". I'd love to help you.

  Please try the steps listed in this document to see if it will help: printer is offline (Windows).

  If the problem is resolved and that you appreciate my help, please click on the button "Accept as Solution" and the "Thumbs Up". Let me know how make you out. See you soon!

• OfficeJet Pro 8620: problem with ink

  Hello. I have nothing else to the HP printers used in my life using the computer - more than 25 years! I bought a new Officejet Pro 8620 2 years. I also bought cartridges refilled at the same time as my father died and I would need to use the printer a lot. Unfortunately, I bought ink another 3 times for this printer, when printing somewhere near 100 pages ALTOGETHER since the purchase. Problem is the printer keeps saying cartridge is not HP and damaged - should replace the HP cartridges. I've NEVER had a problem before using reloaded cartridges. Why change now? Am very close to get back to using my old computer Win XP and more old HP all-in-one printer. I have 3, and none of them has NEVER given any problems.

  Looking for help on this. Have always had confidence in HP before - don't want to lose that now. Last cartridges were new HP, but still having the same problems. Suppliers of ink have been highly evaluated with excellent reviews. Warranty expired a year ago. Haven't had extended warranty because, as I said, never had a problem with HP printers to more than 25 years.

  In addition, cellular internet very limited - and not (!) reliable. 50 miles of the city.

  Yes, I learned a LOT over the weekend. First of all, I ordered a few inkplicity.com ink. Am curious about their ink, with their 1 year warranty. Shortly after ordering, I contacted Fuzoo, who then asked me to photograph both sides of the chip. I had no idea of the chip was removable. And actually, I see on the YoYoInk cartridges that the chip is glued in place. Then, I saw a few chips ink auto reset for sale online. And then began to find a lot of links and messages and articles on the chips of HP and the problems associated with them. Like my old printers were about 2000 or so, I had never met the problems associated with the current chips.

  Now, Fuzoo has graciously agreed to replace not only the Magenta faulty cartridge (which has their 'old' piece), but will send a full order before, which was black (2) and a set of color inks. Can't get much better than this! So it would seem that I'm no longer need an explanation of why this happens - it's all about HP and their need to force their customers (who FREELY CHOOSE to buy their printers) in the purchase of HP ONLY cartridges.

  It is a free country that is stuffed with capitalism. You'd be hard-pressed to get into any grocery store and NO search of generic items just alongside their counterparts in brand and usually for less money. You have car trouble? Generic (non - OEM) parts are available, as well as a lot of rooms refurbished. HP should remember their place in the grand scheme of things, or they will go the way of many other electronics companies. Trying to force customers to pay more for ink is bad. ... So this would increase the cost of the printers in the first place? Yes, probably. I was always ready to buy quality products when I could afford to, and HP printers had always been reliable but also easy to use. With this printer, I swore to the dang thing a lot more that I used it.

  Please, ch, make the message and ease up trying to railroad customers. Even us loyal customers for a long time "' will leave! Don't forget, we are customers of HP by "choice"!

  Problem is now solved. Thank you all for your comments!

• HP Officejet Pro 8620: HP Officejet Pro 8620 - problem with wireless connection w/computer

  Hi all

  I recently bought the HP Officejet Pro 8620 and I have problems connecting with my computer.

  I used the Setup Wizard to connect the printer to the wireless network of my University, and when it's over, the blue light of connectivity remains a solid blue and the screen says it is connected, which is great. However, when I use the HP Officejet Pro 8620/software of connection instillation, I always get the message,

  "-L' the entered IP address is either incorrect, or it is another wireless network that has the same name as your network." Please ensure that your printer has this IP or enter the correct address below and click on search. Also, confirm that you wireless network is unique. »

  I did somehow on the printer IP address is copied 100% exactly the same with the points and the message still appears and my printer is unable to connect with my computer. As another option, it says that I can use the host name to find the printer as well. However, the same thing happens. I'll type in the name of host by number and letter by letter, and again, it does not find my printer. In addition, there is only 1 network name so I know I hit the right one. Being a student, it is very important that I get things printed off the coast, it is essential for me to solve this problem. Also, I spent a lot of money on it so I need to work properly.

  It should be easy to communicate that it gives me all the necessary information right in front of me, but as I said, it was not easy or fun experience. I don't really know how IP work addresses but I tried to use all the only thing that I can find that is relevant. From now on, I have to record everything in PDF format on my computer, send me unwanted, printing documents download them on my Galaxy Note 4, connect my phone to the printer using the wireless HP Direct on the Officejet and then finally I can print my things. Yes, it works like this, but it is also a concern and I shouldn't do that. I realize that I can't buy a USB link cable to connect my printer to my computer but I don't want to ride the 2 every time I want to print.

  (Also something to note, since I'm on WiFi from the University, I don't have access to the router of course so I don't know if this is a contributing factor in why things do not work).

  If anyone has suggestions/advice/answers on the issue, please let me know. Thank you!

  Hello @Plz_Help.

  Welcome to the Forums of HP's Support. I understand that you have a problem connecting to your computer and your printer via Wifi from the University. I would like to help.

  The only thing that really POPs, is that you use the network of universities. This can cause a lot of problems.

  Question: When you connect your computer or Note 4 on the network, should a pop-up saying you accept the terms of service? If so, this would prevent an air of challenge the printer properly connected to the network.

  If you had access to the router I would recommend checking the network connection by typing the printers IP address in a web browser. If you can access the printers webserver shipped, then, the connection is fine. If you can't you need to reset the router. Of course, you can do this.

  Also, here's something to consider: If the printer successfully on the network, everyone else on the network will have access to your printer.

  A USB connection will be the most reliable and safe way to go. Another thing, why send your rating 4 print jobs? Why not save the PDF files and connect the computer to the wireless network direct printers? In this way, you can print from your computer.

  Sorry I can't give you a solution ' to do this and it will work. You must convince the universities IT department to get things related.

• OfficeJet Pro 8620: Analysis of problems of printer to the computer using windows 10

  I just upgraded to Windows 10 and now I'm not able to scan from the printer to the computer. I can scan the other way IE. computer to scan but is not as convenient. I had no question before the upgrade. The error message I get is

  
  

  "The analysis could not be performed because of one or more of the following problems:

  -Connection to the computer is lost.

  -L' scanning on the computer application is currently in use.

  -Application OCR is not installed on the computer.

  See the computer for details screen'.

  First of all it is connected with a usb cable, so no logical reason why the connection is lost.

  Secondly it is not used because I am trying to use it

  Third, it has baffled me because there is no reason why the OCR application is now gone, he worked before windows 10.

  and finally there is no detail on the computer screen, why it tells me that I do not understand.

  Any help would be appreciated. Thank you.

  Hello again,

  Looks like the next option is to uninstall & reinstall the printer software. This will ensure that the scan to computer option is restored.

  Please find the link below to install the printing software.

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0KGTE30AQO5O3KA30R1

  Note: Esnure that the chosen operating system is win10.

  If you are facing difficulties with the installation or uninstall, please contact HP technical support to the 1-800-474-6836.

  Kind regards

  Ashish

  　

  **************

  I work for HP, here is my point of view only.

• OfficeJet Pro 8620: Paper feed problem

  New Machine - age for a day. Follow the installation procedure and a tray loaded with good paper 20 # 8-1/2 "x 11". When I send a print job to the printer - the finished sheet is great except for a double crease to the top of the sheet. It's as if she gets stuck, deform the sheet and then it ends. It is not appropriate for an office environment.

  This printer has a duplex on the back unit.

  Secondly when I put the tray paper for 4 X 6 photo paper and load the tray... it won't pull the paper and printing. The error message says to check the configuration of the status bar and load the paper - I have already done.

  HI @Scott18,

  Welcome to the Forums of HP Support!

  I understand that your day an old printer HP OfficeJet Pro 8620 is the rustle of paper and do not print on paper 4 x 6. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I can certainly understand how it would make you questions in an office environment. Looks like it's that a barrier inside the printer or a roller is defective.

  To try to fix the problem, I suggest that take a look deeper inside the printer with a flashlight to see if you can determine the cause.

  Please, try the steps in these guides:

  •  Displays a Message "paper jam".
  •  Displays a Message 'Transport Jam'

  NOTE: Some steps several times may help solve the problem.

  If you have completed all the above steps and your product still has a problem, service the product. If the printer is within the buyers remorse period, put the printer in the point of sale or contact HP.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 button walk / stop keep flashing

  Condition:

  My Officejet Pro 8620 is about 1 1/2 years and all of a sudden it does not. (FYI: it worked again yesterday). My printer has been connected to 3 PCs in my house wireless, there is another printer (HP LaserJet Pro M401dw) in the same room connected to wifi even. Printer is plugged directly into the outlet. No attempt to replace the cartridge or install the new firmware recently.

  Location:

  This morning, I saw the power button flashes, in an unusual way, it flickered at a rapid pace, about 3 - 4 times per second. When I try to print something, the printer has not been to see the in my list of printers, so I try to touch the screen of the printer, but nothing happened. When I pressed the power button, it stopped blinking, and the HP logo was shown on the screen with a blue bar underneath. Then it was stuck there for hours. Tried the hard reset, use the tools of the firmware, connect my printer to my pc using cable, but my printer is not displayed on my pc (it is not detected by the pc, no new feature and nothing appear in "Printers and devices" when the cable is connected to my PC).

  So I unplugged the printer from the power source and wait a few hours, then reconnect the printer to the socket. The printer has started again with the power button / stop light up and the screen showing the logo of HP with a blue bar below the logo. But this time, after a few minutes, the screen is off, all buttons blink (home, help, back, wireless & power button) at a rate (about 3 - 4 times per second) fast, and after a minute or two, home, help, "back" button and stop brighter wireless (only flashing light up), but the power button keeps blinking. All the buttons and the display do not respond, press the power button / stop is unable to turn off the printer.

  I tried all possible troubleshooting methods suggested on this forum, but nothing to solve it, I hope someone in this forum can help me with this, thanks in advance.

  Hi @DenieceNg,

  It seems that the problems are on the increase, and maybe this could be related to a hardware problem with the printer.

  Here is the document of support for the power problems - printer does not turn on.

  If these problems persist, I would contact HP Technical Support because they may have additional resources that could help lead to a solution. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/

  Step 2. Enter the product number or select Auto detection

  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

  Step 4. Scroll down and click on: contact HP options - click Get phone number

  File number and phone number are displayed.

  If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• OfficeJet pro 8620: pen replacement

  Printing colours had white lines in diagnostic tests. HP has contacted and send a replacement pen. What the hell is a replacement of the pen still?

  Hey @Red16,

  Welcome to the Forums of HP Support!

  I understand that you are sent a replacement pen for your Officejet Pro 8620 e-all-in-one printer. A feather replacement is another term for an ink cartridge.

  Please let me know if that answers your question or solves your problems. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP OfficeJet Pro 8620: Impression of poor quality HP Officejet Pro 8620

  I had no problem printing until I went to the "HP Instant ink cartridges".  I complained and got a second set of cartridges.  But the new set has not improved the quality.

  I used to print messages from Gmail, and the text was a vivid black.  Now, it's a clear bluish gray.  Web page with text impressions smallish on them seems faded and are practically illegible.

  Virtually everything that looks like I'm stuck on the "Draft" mode

  Changed my default settings in "plain paper-best" and did all the other steps (align, cleaning print heads, etc.) with no improvement in quality.  I also downloaded once again print driver, rebooted, etc..  Paper is the same: copy paper multipurpose Boise X-9 (20 books, letter size, 92 bright).

  Help!  What should I do to get back to good quality prints?   Happy to send someone at HP 'before' (GMAIL messages) impressions printed in December, using standare HP cartridges and 'after' impressions (the same GMAIL messages now printed using HP Instant cartridges) if it would help to diagnose my problem.  Just give me a name and an address.

  MNY THANKS!

  Bad news and good news about the problem of print quality with my printer HP OfficeJet Pro 8620 Wireless all-in-One Color Inket-Scanner-copier:

  After working with two "technicians" on the chatline useful instant ink, I was opted for a printer HP imaging expert.

  We did some tests, and it was determined that I had a hardware problem.  Good news, finally understood the problem after more than a month of difficulty.

  Bad news: 8620 My was two months after the warranty.  (The printer has 14.5 months.  The warranty is 12 months).  Then, tough luck, no new printhead, ceertainly no machine replacement.

  In addition, the well-meaning test (involving a reboot) disabled the printer.  Now it doesn't work at all.

  I found myself ordering a 8620 HP remanufactured through HP imaging expert.  A bit of a discount ($100) on the price of a new machine, but more of what Amazon or Wal-Mart sells the new machine.

  Also - I bought an extended warranty ($19) to cover the machine for 3 years.

  Still not sure if the instant ink caused somehow my hardware problem. The 8620 was working perfectly until I changed the previous set of HP regular cartridges with instant ink cartridges (when the printer was 13 months, one month after the original warranty).   The printer had never been abused in some way and only moderately used.

  Now waiting for my new rebuilt the machine.  Can't print, copy or scan until it happens.

  Lesson: Always get the extended warranty.  You're out of luck if there is a problem any of the last 12 months.

• OfficeJet Pro 8620:8620 all in one printer color printing incorrect, even if the quality is good on tests

  My printer is only about a year and I had no problem with him until more recently. I only use hp ink cartridges. It prints color orange when I want to print the colors pink and Red/pink when I want to print Brown. Most of the other colors print normally. I cleaned the print head, which does not help at all and made a print quality test, each test to come out totally fine. Colors are not dimmed, there are no missing lines or anything like that, it's just printing wrong colors from time to time, as on some documents. Any suggestions?

  Hi @mcorinn,

  Welcome to the Forums of HP Support!

  I see that you experience problems printing some documents with your HP Officejet Pro 8620 printer in Mac OS X 10.6. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration you feel. There could be corruption in the files/application on the Mac or a problem with the printer driver. If the 'print quality test' report print correctly, this is not a hardware problem.

  Are you able to print from TextEdit? What were the results?

  If some documents are the problem, they could be corrupted.

  What application you are printing from?

  Try to create a new document with the color to see if it prints correctly. What were the results?

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP OfficeJet Pro 8620: RDP 8620 Officejet prints strange lines

  I tried to find an answer to this for almost a month.

  We have a HP Officejet Pro 8620 and we want to be able to print from a remote computer to ours. The printer is shared.  We'll call the local computer pc1 and the computer remote pc2. PC1 remotes in pc2 using a standard Windows 7 Remote Desktop connection. PC1 sharing their printer with pc2 by redirect. the sharing of each resource to which is connected to it. PC1 is trying to print, and then waits. The printer that is connected to the pc1 via USB cable gives us a message that looks like this of course is not what we want when we try to print an Excel worksheet. No, this is not the complete document. This is the first 1/3 or the page and the rest is completely white. It almost looks like a code any. I installed the drivers on ppc1 both pc2. I tried the drivers universal instaslling. I was told that get this work 4 years ago was very easy, but I could not crack. Any advice or assistance would be greatly appreciated.

  Problem has been resolved by the default driver. Has not reappeared since we have updated for the generic driver for 8600. Had to install the driver on the two machines.

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools