OfficeJet Pro 8620: Cannot copy of glass

I bought it in a printer and am able to scan and copy using the document feeder.  When I try to make a copy of a document by placing it on the glass, however, unit spits out a copy that captures only the top two inches of the original.  I tried to redirect the original in various ways on the glass and tried to copy several types of documents.

Help!

Hi @Macinterface,

Please become a member of the HP's Support Forums. I understand that you have a problem with the making of a copy of the glass. I'll be happy to help you.

Please put a page on the glass.

Leave the top open.

Make black copy.

The light comes on?

How far through the page is light travels?

Please get back to me so I can help you.

Tags: HP Printers

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