OfficeJet Pro 8620: Cannot download printing software

I just downloaded the HP Easy Start software for my printer on HP web site without problem.  Running the software to set up my printer it starts to download the crucial software.  After downloading for a while, it displays the following error message, "cannot install the software.  Cannot download the software.  Check your network connection and then try again. »

This message has initially started after 6MB were downloaded.  However, whenever I hit OK and the download began immediately to treat once again, the number of MB are needed until the message occurs an increase slightly.  It seems to increase by 1 MB, whenever I have reprocessed the download.

There is no apparent problem with my connection to the network.  All other programs and devices connect to the network without problem.  I'm operating a 27-inch iMAC late 2014 with 4 GHz Intel Core i7 processors and 32 GB of DDR3 memory.  The OS is El Capitan Version 10.11.1.  My router is a Capsule 3 TB.



Try to install the software via Software Update as follows:

Then, install the HP Easy Scan application below:

Please let me know the results, the steps above provide all the features, exactly as does HP Easy Start.


Tags: HP Printers

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    Welcome to the Forums of HP Support!

    I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

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