OfficeJet Pro 8620: In the ADF paper jam - cannot get rid of error messgae

Similar Questions

• OfficeJet Pro 8620: Can the 8620 Pro Officejet print 2 sides legal?

  The question is in the subject line. The specifications of the officejet pro 8620 indicate duplex printing functions, but is able to print double-sided legal (8.5 x 14) as well as the standard 8.5 x 11?

  I've already printed double-sided with an 8.5 x 11 sheet of paper, but still to face a compatibility error when you attempt to print both sides of a sheet of legal paper size (which I use quite often). Can this printer, printing of 8620 officejet front and back of a sheet of legal (8.5 x 14) paper?

  I tried to print one side first, and then put the paper in the tray to print the other side and the results have been frustrating to say the least. Some leaves will turn out fine, but sometimes the printer (which is only a few days out of the box) will take several sheets of paper (up to 5 simultaneously) and spread them just enough to ruin every one of them.

  Suggestions?

  The 8620 cannot print 11 x 14 in duplex mode.

  Also check the firmware 8620, FDP1CN1502AR is the current with an update "improved reliability in the paper path.

• OfficeJet Pro 8620: enlarge the copy on 8620

  How not enlarged copies on this machine?

  To enlarge (or reduce) copy size on the Officejet Pro 8620 follow these steps:

  • From the Control Panel, select copy.
  • At the bottom left of the screen is a small gear, select this option.
  • Scroll down to settings, in the lower part is resize.
  • Click on resize, and select the appropriate as the custom size option, select the scale desired, fact factor.

• HP Officejet Pro 8620: Uninstalled the software and now Support HP does not open so I'm unable to install new software

  I have upgraded to Windows 10 and have since had problems with the scan from the printer to the PC. In the end, I uninstalled software according to the instructions, but when I tried to install the new software from the HP Support page does not recognize that I have a HP product, if I can't access the page to install the new software for Windows 10. My CD is for the older version of windows and can no longer work either. Help! Someone know how to reslove it?

  Simply download the fully functional software and drivers on HP website.

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8610/8620/8630-e-all-in-one-printer-series/5367611/model/5367613

• Has been affected by a virus of the redirect website. Cannot get rid of

  Has been affected by a virus. The page is called www.forextrendy.com and also V9.com these redirect me on your page and will not close. Can you offer some tips on how to get rid of them.

  Sorry, pressed the wrong button.

  Install Script button {web link}
  The button reject Script resembles the letter "M" and the title is less, the Script
  Drag and drop the button on a toolbar. If the button is not displayed then nothing
  operates, with the exception of the rules for the plugins.

  Sometimes a problem with Firefox can be a result of malware installed on your computer, you may not be aware of.

  You can try these free programs to search for malicious software that work with your existing anti-virus software:

  • Microsoft safety scanner
  • MalwareBytes' Anti-Malware
  • TDSSKiller - AntiRootkit utility
  • Hitman Pro
  • ESET Online Scanner

  Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP, if you do not already have one.

  More information can be found in the article troubleshooting Firefox problems caused by malware .

  This solve your problems? Please report to us!

• SanDisk Cruzer, to use the entire disk, but cannot get rid of the unallocated space or format NTFS

  Hello, I just bought this drive with 32 GB. (XP pro, 32-bit ie8 svc pk 3)

  I used CCleaner to clean the disc.

  CompMgmnt now displays 29,82 FAT32 healthy, with 11 mb unallocated.

  When I right click on the unallocated space, properties and help is my only options, no deletion.

  I also want to format it in NTFS, but this isn't one option for others 29,82 inches. I have to format it in ntfs?

  http://www.thinktechno.com/2008/04/22/how-to-format-a-USB-drive-with-NTFS-file-system/   I was able to format to NTFS through this Web site. However, I still want to remove the removable disk unallocated space.

  11 mb is a lot? Diskmanagement lists volume 99% free.

  Thanks in advance for any help.

  Use the HP format tool (Windows 7/Vista, right-click on the icon and select run as administrator). This will allow you to format to NTFS.

  I wouldn't worry about 11 MB, there is almost nothing (~0.01 GB). He might need it for the system or something.

• Satellite U500 - 2 of the same account and cannot get rid of

  Hello

  I have a very strange problem.

  Recently, I have disconnected and went to the login page and realized there was two of my account!
  And then I went back to my original account and tried to delete it.
  Strangely, I can't delete and im very annoyed at this.
  Could someone tell me PLEASE a solotion.

  My profile
  Toshiba U500.01C
  Win7 x 64
  I'm sure that this has happened after I installed Netframe 1.1

  Jaso444

  Hi Jaso

  You only have strange problems on your laptop. I ve also checked another thread. I think that Dr.Lamp wrote about in your other thread.
  Back up all your important data and reinstall the OS.

• OfficeJet Pro 8620: Paper feed problem

  New Machine - age for a day. Follow the installation procedure and a tray loaded with good paper 20 # 8-1/2 "x 11". When I send a print job to the printer - the finished sheet is great except for a double crease to the top of the sheet. It's as if she gets stuck, deform the sheet and then it ends. It is not appropriate for an office environment.

  This printer has a duplex on the back unit.

  Secondly when I put the tray paper for 4 X 6 photo paper and load the tray... it won't pull the paper and printing. The error message says to check the configuration of the status bar and load the paper - I have already done.

  HI @Scott18,

  Welcome to the Forums of HP Support!

  I understand that your day an old printer HP OfficeJet Pro 8620 is the rustle of paper and do not print on paper 4 x 6. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I can certainly understand how it would make you questions in an office environment. Looks like it's that a barrier inside the printer or a roller is defective.

  To try to fix the problem, I suggest that take a look deeper inside the printer with a flashlight to see if you can determine the cause.

  Please, try the steps in these guides:

  •  Displays a Message "paper jam".
  •  Displays a Message 'Transport Jam'

  NOTE: Some steps several times may help solve the problem.

  If you have completed all the above steps and your product still has a problem, service the product. If the printer is within the buyers remorse period, put the printer in the point of sale or contact HP.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet Pro 6230: Officejet Pro 6230 continous (not of paper) paper jam error

  As soon as the printer powers on it the ink carrier Wizz backward real quick (as he struggles to move) and then gives me a paper jam error (the resume light flashes and error appears on my screen). He did the same thing when I try to print anything (including the status report page).

  When I up the access panel upward (power on), the carrier of ink isn't even move to ink cartridges which can be changed. I try to move with force, but it does not move (if I use more strength, somethings will break). Ink is a bit new, so I don't know it still has ink in there.

  The steps I've tried:

  plugged the power supply into the wall outlet

  roller cleaning

  THERE IS NO PAPER or PAPER PIECES BETWEEN ROLLERS (I checked like 20 times)

  reset the printer

  There is a large black gear coupled to a white average speed on the left side near the bottom of the printer. I manually drove the speed by pressing (rotation) of North (or forward or to the rear of the printer) for a few seconds and once I did that. the ink carrier was able to move as it's supposed to, and I could see the ink. but once the power is back on, the carrier of ink was in the locked position and fights again and gives me the paper jam error.

  I don't have really any troubleshooting documents on the CV online on how to fix a jammed media of ink and clearing paper jams, so I'm out of options.

  It is plugged into USB

  The main problem is the paper jam error.

  I don't know if the stuck carrier of ink is the cause.

  Hi @Comp-Tech.

  Thank you for joining the HP Forums!

  I noticed your post that your printer HP Officejet pro 6230 receives a constant paper jam error. I'm happy to help you!

  Since you did all the steps already to troubleshooting in this guide, A 'transport Jam' Error Messageand this guide, "Problem of tray or paper jam" Error Message appears, as well as the reset of the printer. The next step is to fix the printer / or replaced.

  Please Contact HP phone support for assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  Best regards!

• HP Officejet Pro 8620: HP Officejet Pro 8620 - problem with wireless connection w/computer

  Hi all

  I recently bought the HP Officejet Pro 8620 and I have problems connecting with my computer.

  I used the Setup Wizard to connect the printer to the wireless network of my University, and when it's over, the blue light of connectivity remains a solid blue and the screen says it is connected, which is great. However, when I use the HP Officejet Pro 8620/software of connection instillation, I always get the message,

  "-L' the entered IP address is either incorrect, or it is another wireless network that has the same name as your network." Please ensure that your printer has this IP or enter the correct address below and click on search. Also, confirm that you wireless network is unique. »

  I did somehow on the printer IP address is copied 100% exactly the same with the points and the message still appears and my printer is unable to connect with my computer. As another option, it says that I can use the host name to find the printer as well. However, the same thing happens. I'll type in the name of host by number and letter by letter, and again, it does not find my printer. In addition, there is only 1 network name so I know I hit the right one. Being a student, it is very important that I get things printed off the coast, it is essential for me to solve this problem. Also, I spent a lot of money on it so I need to work properly.

  It should be easy to communicate that it gives me all the necessary information right in front of me, but as I said, it was not easy or fun experience. I don't really know how IP work addresses but I tried to use all the only thing that I can find that is relevant. From now on, I have to record everything in PDF format on my computer, send me unwanted, printing documents download them on my Galaxy Note 4, connect my phone to the printer using the wireless HP Direct on the Officejet and then finally I can print my things. Yes, it works like this, but it is also a concern and I shouldn't do that. I realize that I can't buy a USB link cable to connect my printer to my computer but I don't want to ride the 2 every time I want to print.

  (Also something to note, since I'm on WiFi from the University, I don't have access to the router of course so I don't know if this is a contributing factor in why things do not work).

  If anyone has suggestions/advice/answers on the issue, please let me know. Thank you!

  Hello @Plz_Help.

  Welcome to the Forums of HP's Support. I understand that you have a problem connecting to your computer and your printer via Wifi from the University. I would like to help.

  The only thing that really POPs, is that you use the network of universities. This can cause a lot of problems.

  Question: When you connect your computer or Note 4 on the network, should a pop-up saying you accept the terms of service? If so, this would prevent an air of challenge the printer properly connected to the network.

  If you had access to the router I would recommend checking the network connection by typing the printers IP address in a web browser. If you can access the printers webserver shipped, then, the connection is fine. If you can't you need to reset the router. Of course, you can do this.

  Also, here's something to consider: If the printer successfully on the network, everyone else on the network will have access to your printer.

  A USB connection will be the most reliable and safe way to go. Another thing, why send your rating 4 print jobs? Why not save the PDF files and connect the computer to the wireless network direct printers? In this way, you can print from your computer.

  Sorry I can't give you a solution ' to do this and it will work. You must convince the universities IT department to get things related.

• OfficeJet Pro 8620: Printing of booklet with Mac

  After having bought an Officejet Pro 8620, with the promise of this feature announced, I'm disaapointed find seems impossible from the downloaded Mac printer driver print booklet. Menu grayed out in the menu choices "booklet" dropdown "duplex" in the page layout section, but no combination of settings don't seem to make it active. Booklet printing is mentioned in the manual under settings Windows, but not Mac. Indispensable for me, this feature can be enabled and if so, how?

  Hi @JAC_330,

  Welcome to the HP Forums!

  A good part of my research, I was beginning to think I was going crazy and it wasn't an option on the Mac, but I think I found the problem. The booklet option that you see is gray it seems to be due to the HP driver.

  If you install the printer using the driver AirPrint (first bullet under #4) you should then be able to select this option booklet. I was able to see it using the AirPrint driver in TextEdit.

  -What changes anything? Let me know and we'll go from there

• HP Officejet Pro 8620 and Windows 64 bit 8.1

  A week ago, I bought a HP Officejet Pro 8620, but the printer never worked. It can scan and copy, but no impression at all. I tried uninstalling, reinstalling the software also using HP printer Installation Wizard. I also tried printing HP and doctor Scan, but nothing worked. It prints even an HP print test page and scan doctor, but she does not Windows print. In fact, when I tried to check the printer properties in windows and start a test where page, a message that it is not possible to print because of the driver is not correct in suggesting to ask HP a good pilot. Can I ask you... the printer driver is not compatible with 8.1 64-bit windows? And if so, why do you sell saying it's compatible? And why don't release you a new driver?

  Hi there is Andel,

  Please come back to me

  Notepad will print with the firewall disabled or active. That's good news.

  I'm curious to know if you try to print from a specific program that is not printing, or y at - it print a lot of programs do not? Have what programs you tried? (Microsoft Word 2010 for example)

  You can also try to configure the firewall settings to allow the printer. Who can help.

  How to change the firewall settings

  Another idea would be to create a new account of a user with administrator privileges. It may be a problem with one of the accounts if it does not print.

  Good luck, I would like to know how it goes

• HP Officejet Pro 8620: Wireless HP 8620 browser displays "system error".

  After both cartridges are color replaceing, I tried to renew my browser for my HP 8620, 192.168.1.12 but cannot get

  "System error."

  ptilopteri wrote:

  After both cartridges are color replaceing, I tried to renew my browser for my HP 8620, 192.168.1.12 but cannot get

  "System error."

  

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 ADF feeder

  I have an error message on my HP Officejet Pro 8620 which won't go away and so I can't use the printer, which is less than 1 year old. The message says, "the original is stuck in the ADF (ADF).  Open the ADF cover, remove and reload the original and then try again.

  My problem is that there are not any apparent jam and I can't erase the message. I am seeking to solve views.

  For those interested, I stopped and unplugged the printer from the surge protector. Restarted but no luck.

  I then bought a can of duster sprayed everywhere and has erased the message. I suspect that a piece was pasted on a sensor. I'm now operational! See you soon!

• HP Officejet Pro 8620: Error paper output

  I was printing from my computer to my HP Officejet Pro 8620. I got a job and then I got the next ready to print work.  That's when I got an error "no more paper. Loading tray. "The problem is that the tray was out of paper. The paper tray is loaded and closed. I have even the printer off, left for a few minutes, then turned it back. I ALWAYS get the error "out of paper. loading tray. "Help, please!

  No software change or recent driver. My internet connection is wireless.

  Hi kwhite1,

  Thank you for the update. I hope that the cleaning rollers solves the problem. :-)